Wynn Las Vegas

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 26942 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Should Not be Open!

    Reviewed by kaylao762() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    After 2 years of not heading to Vegas, we opted to return for a much-needed, post-Covid getaway with our now-21 year old daughter (1st trip) and a close family friend (1st trip). We've stayed at the Wynn 8-9 times in the past and have loved it. We usually stay in the Tower Suites, but opted for the main hotel this time, since we had 2 rooms. Needless to say, The Wynn just should not be open. Their once-amazing customer service has become a militant policing of their covid policies. We were prepared to wear masks indoors, but we were not prepared to have monitors ensuring masks were worn BETWEEN taking a drink or bite of food. We were not prepared to wear them at the pool, where it was 85 degrees. It is interesting you don't need to wear clothes at the pool, except over your face. We tried to play the first night there, but the fun part about gambling in Vegas is the interaction between those at your table. There was none of that...the tables are set up to literally enclose you. You cannot hear the dealer, not to mention anyone else. There's not drinking at the table (due to the inability to pull your mask down for a drink) and the fun is just gone. So, we literally went to Vegas for 4 days and played a total of 6 games - all in the first night. But, the worst was 2 incidents we witnessed. First, we witnessed an altercation at the pool between an older woman and the "security" covid police. She was clearly heading to the airport and had a small /carryon suitcase with her. We overheard her tell the security guard she was a guest of the hotel and was leaving ahead of her friends and wanted to say goodbye. The "security" guy (older, heavy, bald man) aggressively told her that she could not take her bag in to the pool area and that she would have to walk the mile it takes thru the casino to leave her bag with the bell desk, all for a 90 second goodbye she wanted to have with her friends. She said that was totally fine she couldn't take it in to the pool, but could she just leave it over to the side and/or put it behind the desk that was empty, because she really couldn't walk all the way back to the front and back to the pool - it was too much for her. He then got VERY aggressive, yelling at her and telling her that the pool was equivalent to an airport - no unattended bags. Don't even get me started about how a hotel pool is not like an airport, but whatever. So, she quietly went over to the side and called her friends to come out to her, thinking this would solve the issue. But no... (At this point, we opted to just stay and watch what happens). He then tells her she is not allowed to stand outside. Say what?? He screams that she must go back inside the hotel to wait! While this was going on the 2nd incident happened when 2 black men approached the "security" desk to enter the pool. They were dressed for the pool, but made the fatal error of bringing with them 2 beers which had been purchased inside the hotel restaurant (they were in plastic containers with the Wynn logo). The "security" guard refused, but never really explained why. Thinking it was the drinks, the two men explained they had just bought them inside, FOR GOING TO THE POOL, because the service is so poor at the pool (true, unless you are in a cabana). He again, was super aggressive and refused them. We watched them console the older woman for a bit for her issues and left. By this time, the older woman was again yelled at for standing there another 90 seconds, so she left. Even if I had not already hated the militant hotel policies before now, this extreme treatment of sober, hotel room key holding guests, who were doing nothing wrong is enough to say, this hotel has changed. If it can't provide good service, it needs to not be open. I'm sad to see it's become what it is, but I won't be back to the Wynn. I am not interested in staying at a hotel that clearly discriminates against it's own guests.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Terrible service!! Staff so rude and aggressive!

    Reviewed by moonrivervideo() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I so badly wanted this to be the trip of a lifetime and for that reason, I went to the Wynn for my very first Vegas experience. I have never been more disappointed. I have stayed at some of the best and worst hotels in the world and between them all, I had the worst customer service at The Wynn. I personally experienced a complete lack of enthusiasm and hostile welcome all around the hotel including restaurants, elevator attendants, and security (covid rule enforcers). However, regardless of my experience by far the worst moment was one I witnessed as I was entering the pool area. In front of me, an older woman approached the desk with her luggage and began to show her room key in order to enter the pool and the security guard stopped her instantly and told her she was not allowed to enter with her luggage. She kindly asked if he could please make an exception because she was only going in momentarily to say goodbye to her friends for the weekend. He again said no. She offered to leave her bags behind the desk and he then insisted that she in no way was able to leave her bags unattended and must walk all the way back to the bell stand (by the way about 3/4 of a mile away) to leave her luggage. She asked if there was any solution saying that she was a senior citizen who had just walked that same distance just to say farewell and was already exhausted. This security guard offered no solution. THEN when the lady went to sit in the grass away from the desk to wait for her friends he got in her face and started raising his voice telling her to leave and that she could not be around this area and needed to take the elevator upstairs and leave. Absolutely absurd to yell at this kind lady and not let her sit calmly in the grass. She was on the verge of tears and clearly distraught as she dragged her bags inside. Afterwards I watched as two black men approached the desk with a beer in hand. The security guard was equally aggressive to them telling them they couldn't bring their beers. They said they believed it to be okay as they were purchased on property, but the security guard was unnecessarily rude and abrupt to them offering no solutions or understanding. Clearly offended by the guards anger towards them in particular they decided not to go in. I was completely APPALLED by the disrespectful and offensive words of this security guard who was clearly on a power trip looking to torment guests who have poured an obscene amount of money into their vacations. I can safely say I will never again be attending or recommending this hotel after the extreme harassment and I witnessed. It is clear they are not interested in providing the high class customer service that their pricing and prestige would suggest. I was leaving on the day I saw this whole thing, but if I were staying another night I would have paid almost any amount of money or done anything necessary to switch hotels.

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    Value

    Value-1

    Lost a step but.....

    Reviewed by cannonater(Salt Lake City, Utah) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Still the best on the strip..... Stay in the tower if you can. The front desk staff is amazing! The convenience to rooms, tower pool and dining at tableau can’t be beat. You can try to find better but it’s going to be tough.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    The hotel seemed a bit overwhelmed

    Reviewed by gregpV3314OS(Columbus, Ohio) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As part of our Spring Break trip we stayed at the Wynn on Monday, March 31st for one night before heading to Zion National Park. We have 5 in our family so we asked for adjoining rooms. We arrived around 4 pm and checked in. One room was ready but the adjoining room was not ready until around 7 pm. I guess my expectations for a hotel the caliber of the Wynn is to have rooms ready before 7 pm on a Monday. It was my sense the staff was overwhelmed as tourism ramps up. (They did offer to extend our check out time but that didn’t work for us - and they would not offer anything else. ) Our rooms - and the view - were spectacular.

    Wynn has the worst service!

    Reviewed by VickyP63(Sarasota, Florida) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We paid $1,000 for a two night stay at Wynn. On the last day, while waiting for our flight we wanted to sit by the pool. We had to wait for over two hours because the pool was too busy. Since they would not give us late check out, we had no place to go. There’s no place to sit in the entire hotel for children. We had to walk around for 2.5 hours until there was an opening at the pool. Why do we have to pay a resort fee if you can’t use the resort? When they texted us, the message said that they would only hold the reservation for 15 minutes. We had to run through the hotel to get there in time. When we got there we couldn’t bring in the drinks that we just purchased. The staff is so young and they do not have common sense. This is NOT a hotel for families! ??