Reflect Los Cabos Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 1694 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ok, but not great

    Reviewed by jm c(Portland, Oregon) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I recently stayed at the Reflect Krystal Grand Los Cabos for 5 nights. This was my second stay at this resort. I booked (through United Vacation [it's all about the mileage plan points!]) into the Altitude Tower, and this was well worth the small additional charge. This also meant that I was not 'upgraded' to the Residence building, as I had been previously (and given that the walk from the Residence building to the main resort is a bit long, I do not think it was an upgrade). The only issue I encountered, and it was a very slight easily remedied one, was that the room number written on my key-card holder was to an already occupied room. Oliver, the bellhop that was showing to my room, was a real champ about accompanying me back to the desk to get the correct room number. His help with my luggage and getting this sorted was was much appreciated. The room, a Jr Suite Ocean Front on the fifth floor, was very comfortable and contained everything outlined in the online room description. The housekeeper assigned to my room, Valeria, was very accommodating about working around the hours that I was out of the room and did an excellent job making sure everything was clean, neat and tidy. The food at the buffet was adequate, as was the food at the two restaurants I chose for dinners (The Grill, Ayami). This is a mid-price resort, I didn't have high expectations for food, so I did not suffer any great disappointment. I just wish that the buffet had chilaquiles for breakfast as they did the last time I was there. I really like chilaquiles. I don't like swimming or laying in the sun, so I have no comment on the pools or loungers. I am a very light drinker, so I only had one drink at the main lobby bar. The bartender was nice and attentive, making sure I got exactly the drink I asked for. All in all it was the relaxing, low key vacation I was hoping for.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Great Value and location

    Reviewed by 699hollyf(Dallas, Texas) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have stayed at many Amresorts properties throughout Mexico. This was my first time going to Cabo. I appreciated that the resort was located in San Jose del Cabo and not the party scene of Cabo San Lucas. The food was amazing, my favorite being the mexican restaurant. The service at the restaurants was slow and could have used more help. One night a table of 10 left after waiting and I could see the waiter disappointed as he was running around doing all he could. The beach was great and plenty of pools to enjoy. Our room was clean and comfortable with a nice ocean view. In the evenings there are some horses at the beach(public). You can horseback ride into the sunset or just pet one who is waiting for the others return.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Nov 30-Dec7

    Reviewed by 632LynnB(Squamish, Canada) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great Vacation. Excellent service at the pool with Ivan, best pool bar waiter by far!!! Great restaurants and Good times. Would recommend this resort. Lacked some night entertainment for adults. Lots to do during the day.

    Great staff!

    Reviewed by Itstheneech() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at the pool were the best! Frederico and Ivan were more than accommodating!! They were always right there when we needed something, usually before we needed something! We highly recommend!! Thank you for everything

    Employees who made my stay better!

    Reviewed by JCoop45() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is for the employees ONLY, the hotel will be in a separate review. They were exceptional and their service went above and beyond. Jessica from Tapas & Margarita was amazing and so was the Chocolate Martinis. We ordered 2 martinis that were not good however Jessica was willing to find the right one and babbbbyyyyy it was the Chocolate one! She was pleasant and always had a smile. My man Raul at Rissoto Restaurant is a hard worker and I could totally tell watching him work the tables. He explained the menu and his customer service was top notch. Angel, Victor and Efrain at the buffet was awesome! They came by asking if we needed anything and didn’t let too much time pass before checking again. They were very attentive to our needs and they kept the shots coming!!!! Sergio our Surfas pool bar guy, made a sunny day even better. He was very nice and pleasant. If you happen to visit this hotel, please look for these waiters, they will definitely take care of you!!! They were the BOMB!

    Individual ratings:

    Service

    Service-1

    Value

    Value-1