Villa del Palmar Beach Resort & Spa

Our wedding and honeymoon were postponed multiple times this year and a family friend gifted stay at VP to us. Everything was fantastic - food, weather, accommodations, spa - but the best thing by far was the service! Everyone was so kind and helpful! Wendy at the front desk, Amelia at the Spa, and Andres Paulino & Jose Trujillo at the pool were awesome, very sweet guys and super attentive. It can be all inclusive if you choose but remember to tip! These folks are working their butts off for you to just lounge around and relax so make sure to treat them kindly.

Villa Del Palmar has really great staff all around and in every position! Our Bell Boy Alberto Rodriguez is a STAR, from our arrival to our departure he made our stay very welcoming. He has a very natural and sincere way of ensuring our stay was the best he could make it. From taking our luggage, to performing basic concierge work,(which he didn't have to) and responding to our needs. He is an asset, and we will for sure look for him on our next trip to Villa Del Palmar! thank you Alberto you are AWESOME!

From the moment we arrived we were greeted and treated with such concern for our comfort. The staff were all so friendly and helpful. The first morning was the sales pitch which, having been through them previously at other properties, was not the high pressure we expected. We ended up buying and as a result got an upgrade to our room. 2414 was a very nice one bedroom suite with a great view of the ocean. We spent little time there other than sleeping as the resort is fantastic. Days were spent for the most part at the adult only pool where we ere fortunate to have Andres as our server. He was attentive and intuitive with his service. Rarely had to wait for a fresh drink. People at the pool mostly stayed socially distanced and were respectful of others. We ate at every restaurant except the Sushi as the wife isn't a fan but she enjoyed the Italian so much we ate there twice. It was very good. That is where we encountered another employee I would call attention to. Esther. She waited on us both trips and amazed us both times. Her knowledge of the food was superb along with her attention to our needs. The pizza at Bella California was the best!! I've eaten a ton of pizzas and this was certainly top three. Carbon was also nice with dinner brought to your table on a Hibachi. Had the Seafood feast and it was excellent. The Taco bar was good for a snack as well as the sports bar which we ate dinner and lunch at. All staff were masked and most of the guests as well.

We stayed at Villa Palmar as a guest of an owner, which you would think would equal great service as to not show the property in a negative light to the owner. No such luck. We had constant issues in our aging room, most of which were somewhat fixed during our stay but the repeated reports to the front desk (the don’t answer their phones) got old quick. As well as the decaying hotel (it feels OLD). All Inclusive - it’s advertised online that kids and teens eat free, but upon arrival we were told that in order to get All Inclusive for my wife and I we also had to buy it for our 15 year old daughter. $110 a day for a 15 year old girl... she eats $20 a day max. Dumb! WiFi - $10 a day per device (free for members and their guests - except for some reason in our case) Room service delivery fee - what? The food is decent, the weight staff is good. Don’t waste your time or $, stay at Hacienda Encantada just up the beach for a far better experience!

This property, food, and service was great. The housekeeping took $200 from the top of the safe. Brought it up to management and they did nothing about it. Make sure you hide your valuables. Tough times out there which compromises housekeeping's integrity.