Playa Mazatlán Beach Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2768 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great holiday at an awesome beach

    Reviewed by sh0r0vitz() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    4 of us including an 8 and 11 year old. Great place for a beach holiday. A bit too much loud music at the main pool but there are lots of other pools to choose from. The beach is perfect. Very much a local clientele and family oriented.

    Always wanted to stay at, sorry I finally did!

    Reviewed by lilevil26(Calgary, Canada) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Check in was absolutely easy and worry free, thank you Natcho! Once we got to our spartan ocean view room at 4p.m. it was not ready but it was given to us anyways ( missing towels and burnt out lightbulbs) not a big deal. We were never offered our Expedia upgrade until an email to Expedia by us and we received a 15% massage discount under our door,no thank you. If you have not been coming for multiple years expect to be ignored and “ second classed”, we tip well when warranted! Food was at best mediocre and definitely not hot, plus who wants a blaring band at breakfast. Alarming that one bartender told me unsolicited “ It is nice here but there are better hotels” What?? The only really redeeming quality is the location but service has nothing to do with that. Talking to other guests ( one couple had been coming for the last 27 yrs) and he was also off put by the preferential treatment given to “ longer term guests” even so far as 24hr reserved palapa, we got up at 7am for our palapa,not just put towels down.I hope they enjoy the “ longer term guests “ for as long as they can as we will not be one off them nor will other guests we talked to. Drinks were scarcely delivered and definitely not of quality. This was one place I have always wanted to stay in Mexico and I am definitely sorry I did. When in doubt always listen to your bartenders and stay somewhere else.

    I am a repeat guest for many years

    Reviewed by Steven D(Noblesville, Indiana) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hotel Playa is a safe comfortable relaxing place to stay in Mexico. The hotel is family owned and operated by people who really care about their guests. If you are looking for a place to just rest and relax, this is the place. The hotel is located in the middle of all that Mazatlan has to offer.

    Day Pass for Cruise Ship Passengers

    Reviewed by Muhammed K() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Didnt not stay at the hotel, but took advantage of the day pass they offer for cruise ship passengers. Took a taxi there and went through front desk. Received our armbands and towels. Price was reasonable, Like $13 for kids and $18 for adults. Can pay in local currency or exchanged dollars. Included food voucher which we used at the sit down restaurant overlooking beach. Spent the day on the sand, Chairs and permanent umbrellas available. Beach was clean and relaxing. Dont recall hearing loud music or anything. There are many vendors walking the beach, but none of them were aggressive or pushy. They signal you and ask, but just politely said no. We really enjoyed the food in the restaurant. Ordered all kinds of Mexican offerings. The food vouchers were more than enough to cover everything we wanted and had left over for dessert. The wait staff were excellent. Very polite, helpful and prompt. Engaged us in conversation and really put a cap on our trip. Taxi was right in front as we left, so no wait. I recommend, based on my experience, for fellow cruisers to try this as a day pass trip.

    Great hotel

    Reviewed by Explore19945722926() on Nov 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place with wonderful service, great staff would stay again. Good food, clean rooms, the location is great. Good price on the room view was great. First time to this hotel would recommend to others