Oceano Palace Beach Hotel

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2146 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacations

    Reviewed by 516mariselav(Conroe, Texas) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean place, staff very nice and would help out with everything I needed. Live the atmosphere all around and how there was music everywhere especially down on the beach. Not too crowded and very friendly. Would recommend.

    A trip to remember!

    Reviewed by 164lorenav(Roswell, New Mexico) on Jul 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the hotel is simple and nice. the rooms are open and bright with white walls and a single bright blue one that adds just the right amount of color. the staff is excellent, Zulema the room service employee, was extremely nice and even left a bunny and a dog made of towels in our rooms! the little details heightened our stay. the bar staff was extremely overwhelmed with the amount of people at the hotel but Guillermo and Felipe were always on point. Ramon, Juan, Angel, Jesus, Blanca, Gorge, Muigel, Eduardo, y muchos mas, nos atendieron durante toda la semena de nuestras vacaciones familares. los apreciamos a todos y por su trabajo que han hecho segun no haber tenido personal para acomedir a el numero de gente internada. i recommend staying at this hotel if you enjoy the night life! there is always something to do, see, or watch if youre willing to ask around and get to know the city. it is also great for families because they have activities for the kids and non alchoholic beverages that seem to satisfy them, jaja. great veiws during the sunset which also fintions as an excelent background for photos. we barely left and cant wait to go back soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Under construction and very noisy. Was not told prior about construction, wouldn’t have booked.

    Reviewed by alexw12345678() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very nice building, but under construction and was not told prior. Very very noisy so if you’re looking for a peaceful place to stay, do not stay here. The servers are wonderful and very polite, food is above average. Just not happy with the maintenance at all.

    Nice Accommodation

    Reviewed by 586carolr(St. Albert, Canada) on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked this hotel with WestJet Vacations. They had a shuttle waiting at the airport to transport us to the hotel. Check in was fairly quick with us getting our requested ocean view room. With only single pane windows, music and partying in the bar area could be heard nightly. As soon as Carnival started, the Mexican population descended on us and the noise level was such that we were glad we had earplugs with us. Note: this would have been an issue on street side as well. Our suite was cleaned everyday (even washed the floors) with clean towels supplied. They would, on occasion, forget to leave coffe or face clothes. We had to have maintenance set up the safe for us. No other issues but if I was to book again, it wouldn’t be during Carneval! Way too many people!

    DO NOT STAY AT THE OCEANO PALACE

    Reviewed by Gregg S() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel itself is decent, the staff are great, the place is clean, HOWEVER, there is music playing loud at the pool all day, the kareoke starts in the bar and goes until late but the most annoying this is the brass bands that show up at noon or a little later. Usually about three or four of them. The bands consist of tuba, trombone, clarinet, horn, couple of drums and they play on the beach all day. You cannot possible relax at the pool or on the beach with all the competing noise from these bands. we couldnt even watch tv in our room on the fifth floor cuz we couldnt hear the tv. I've been to Mexico many times and this is my first and last experience with this crap. It's back to Puerto Vallarta for me next time

    Individual ratings:

    Service

    Service-5