Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4816 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Enjoyable relaxing stay at Emerald Bay

    Reviewed by christinehK2405BY(Red Feather Lakes, Colorado) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Enjoyed a relaxing comfortable week at Pueblo Bonito Emerald Bay In Mazatlan Good food and great service throughout the resort with the special thanks to Jorge Velarde at the Adult only pool. We also enjoyed the tour of the downtown Mazatlan and the Casa 46 restaurant. Eduardo our guide was very funny and very interesting.

    Escaping Covid Lockdown

    Reviewed by MJEtch() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was very diligent in observing Covid protocols which made us feel very safe. To name a few, Daniel and Rosita in the Deli, Enrique C. our favorite cart driver and Penelope was such a joy to see everyday as she kept things clean and safe. It was wonderful to be able to find a refuge from the oppression I have felt in CA.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    February 2021

    Reviewed by JeriLynLogan(Tallassee, Alabama) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love Emerald Bay and will continue to return. The wonderful staff... to name a few, Karla, our Butler - always available and willing to serve. Diana in Concierge-efficient with coordinating the Covid testing. Ivan, our chauffeur-so courteous. Adult Pool bar tender and staff - so attentive and a joy to see time after time. Jose' Valdez, Jose' Ramon, Cristian, Jorge Velarde. The great staff at Kelly's - Alejandro, Juan Luis, Ivan, and numerous others. We've been there for Super Bowl 2 yrs now and they do an excellent job! Along with every other night we're in there. Thanks you, everyone, for such a relaxing fun vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Vacation 2021

    Reviewed by dawnr370(Lewiston, Minnesota) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Would like to recognize some of the staff that made our trip more enjoyable. Jesus Aramburo for answering questions we had about Mazatlan. Jesus Gutierrez for helping us when our room keys failed to work, his quick action saved us time. Phillpe and Daniel at the Bistro pool for their excellent service. Carlos at Cilantros Restaurant for always making our visits their fun. Was a great week, can’t wait to come back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Fourth stay

    Reviewed by rnskop4() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our fourth year staying at this resort. With Covid, they were really on the ball, with social distancing and also taking precautions with dining (assisted buffet) and public areas. We took advantage of the facilities at the spa and enjoyed an 80 minute massage! We also spent a day at the pool at the sister resort in Mazatlan. They made getting the required Covid test prior to our return to the US very convenient. We love this area and the people, will keep coming back.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4