Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4196 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Service and Condition of the property!

    Reviewed by 486tylerm() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jairo Horeno and Javier Jamie have been providing some of the best customer service I’ve ever had! Keep up the great work guys! The property is in really good condition and is very well thought out. The beach is nice, and you can walk forever without being hassled.

    Great visit

    Reviewed by Z5603RGdanielan() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are from Utah and we love to come and vist Mazatlan every year i would like to thank Edna,so helpful at the front desk, and everybody at this resort always a pleasure to come to this place see you next year

    Mazatlàn vacation

    Reviewed by MarcoPolo20190000() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank you to all the staff at Pueblo Bonito Emerald Bay resort, especially the adult pool staff: Jorge, Chicho, and José. The service was very professional and attentive we felt that we were looked after in a very personal and friendly manner. We highly recommend this resort. If you stay here, you should visit the adult pool area and say hello to Jorge, Chico and José.

    Another great stay in Mazatlan

    Reviewed by stewartja1(Hazel Dell, Washington) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a great resort for adults, families and seniors. They have separate pools for adults. The service is amazing. The entire staff is so very friendly and helpful. We particularly like to hang out at the adult pool because it so much smaller and a more intimate atmosphere. A special shoutout to Jose, Jorge, and Chicho for providing everyone with great service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Wonderful Resort, Very Pleasant Staff

    Reviewed by hecconnect(Riverside, California) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed a couple of times here at this resort and enjoyed every visit. The front desk staff is very helpful and extremely pleasant. We enjoyed Ericka, Diana and Edna daily smiles and help. Our housekeeper did a wonderful job cleaning our room every day as well. I can't wait to visit Pueblo Bonito Emerald Bay again. -KingOfCabo

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5