Jewel Grande Montego Bay Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1352 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Paradise

    Reviewed by luisboxing(Granada Hills, CA) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I were a bit hesitant about traveling during this pandemic but rest assure, our experience was amazing. From the moment we arrived at the airport to the resort, everyone is following safety protocol. The staff is wonderful, everyone is so friendly and they go out of their way to please you. No words can describe how delighted we are and we are definitely returning!! The Jewel Grande is definitely a 5 star!!

    Wonderful Vacation at Jewel Grande

    Reviewed by EnnayarSP() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent experience at Jewel Grande. Customer service was great, rooms clean, spacious and luxurious and grounds were beautiful and scenic. Our butler, Garon and entertainment coordinator, Dwight made the trip extra special as well.

    Never a bad time at Jewel Grande Montego Bay

    Reviewed by 2010JSM() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to come to Jamaica after our Greece trip got canceled and boy did our trip exceed every expectation. This was actually my 2nd time at the resort and 3rd time in Jamaica. I came back to the same resort because the staff last time was very attentive and friendly I couldn't imagine staying anywhere else in Jamaica, and they (again) did not disappoint! We didn't meet one staff member that we didn't love and everyone made sure our drinks were always full and our smiles were always out. The Hotel did an AMAZING job at making us feel safe during these times. Everything was constantly being cleaned, temperatures checked, and hand sanitizing stations everywhere. My fiancé (boyfriend at the time) worked with the hotel to setup the most romantic dinner on the gazebo for him to propose. We had Mario as our amazing waiter who made sure we were taken care of and happy the whole night. The hotel even had a photographer come out right after he popped the question, which we are so happy about since we now have amazing pictures! The Food was AMAZING. At most all-inclusive resorts, you only expect to receive subpar food but this was not the case at Jewel Grande. They are rotating restaurants since the resort has less staff - a different restaurants every night and 2 restaurants on the weekend. Every restaurant was amazing and it's hard to say which one was my favorite....and this is coming from a food snob. Full room-service (with a large menu) was still available which was also very nice. Also, make sure to go down and get breakfast at the buffet and say hello to Tishell! She is amazing and always suggested I take a mimosa to go....the girl knew the way to my heart. The resort has 2 pools - one outside of the lobby and one by the new building which I would consider the "fun" pool. Crazy enough, we would get the pool outside of the lobby to ourselves for the whole morning. The other pool is where a lot of the fun happens. There's always games going on, music playing, and was always a fun time. If you get Dowait as the party hype man find yourself lucky! We would talk to Dowait for hour’s every day and he really helped us to come out of our shells. It also has an amazing swim up bar with amazing bartenders: Henry and Darrian just to name a few. The Lobby has a great bar which is open at night and constantly playing different sports games on the TVs. We met our new family member Gary here who bartends at the lobby bar and made the night we got engaged so much fun (from what I can remember....too many delicious cocktails). We made sure to see Gary every night and he truly made our experience so amazing. Make sure to go visit him! We stayed in the one bedroom grande luxe oceanfront suite and it was GRANDE. The room was in the new building and was very updated with 2 beautiful balconies and the largest bathroom I've ever seen in a hotel. The large walk in shower even had a window with a beautiful view of the luscious green forest. The beach has a plethora of water toys to use and lots of shaded and unshaded seating. The grounds alone at Jewel Grande are very impressive. You can tell they put a lot of money into keeping it pristine. The have an amaaaazing SPA here as well. I've went both times I've visited and every time gets better and better. The SPA also has its own salt water hot tub, which is huge, and a soothing mineral pool. I would 100% recommend getting a message here during your stay. If you made it all the way through my extremely long review of the hotel you should now understand how amazing this hotel is and how you will leave feeling like family. Do yourself a favor and visit Jewel Grande Montego Bay Resort & Spa. One Love.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Another AMAZING experience!

    Reviewed by DrNicoleThePulse() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Chef Kasheif and Lifeguard Lindsey were awesome! The ENTIRE staff is great. So helpful and kind. This is the third time we have been to Jewel Grande in the past year and will be back as soon as we can. The property is exquisitely cared for and the food quality is impeccable. LOVE the beach!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    AWESOME RESORT

    Reviewed by sunseekervt8(Vermont) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I would recommend this resort for sure. We had an awesome vacation. We spent 8 wonderful days @ Jewel Grande. The staff was awesome and made sure you had everything you needed or wanted. Even with the whole pandemic covid thing going on. The resort was so clean and well maintained. They were constantly cleaning everything and there definitely weren't any fears for us. The food was OUTSTANDING every single meal we had was excellent. The resort was slower because of the pandemic but that was fine with us. It was almost like we had the resort to ourselves some days. Just a few names of the excellent staff. Tishell,Onell, Jodi_kay, Carolyn at breakfast buffet made the best omelets. Gary @ the lobby bar made excellent drinks and was a comedian and made you feel welcome. There are so many i missed and forgot names but again the whole staff was very welcoming and so happy to have us visiting. And finally a huge shout out to Dwight on the entertainment staff. He made everyday fun with the music games at the pool. We will be back for sure.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5