Sandals Montego Bay

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6732 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great stay & great to see old friends

    Reviewed by TomH6192(Scranton, Pennsylvania) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stopped here for a few days to end our trip in MoBay near the airport. The rooms, service, and food were great. The best part was seeing our old friends from Sandals Inn. Floyd, Romario, Jerome, Doreen, Dominique, Camila, and Janet were all there and killing it in service. Glad to see them all again. We also met some other employees including Marlon & Stephon who were great as well. We will continue to stop here to end our trip near the airport since we aren’t to fond of hearing the airplane noise all day. We tend to go to Sandals properties further from the airport to start the trip for the first week and end it in MoBay for 3 or 4 days. This is purely personal choice, nothing to do with Sandals.

    A great time..

    Reviewed by bige2022(Salisbury, Maryland) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place really is paradise. We had a great week here thanks to our butlers Aaron and Mykel. They made sure our every need was met from drinks, lunch, snacks, reservations, etc. I really have nothing but good things to say about the breakfast staff, the bartenders, even the groundskeepers. Make sure to visit Odene in the come back soon area to book your return trip

    Anniversary and Retie the Knot

    Reviewed by steven26(Reading, United Kingdom) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where do we start ...... What an amazing experience from start to finish, 10 nights full of happiness and relaxation!!! Big thank you to O’Neisha and her wedding team for making our day so special and perfect . Every body was amazing but we would like to point out these people that made our visit very special : Asha and Danesha (our butlers) Winston (urge) buffet breakfast Peter, Thanesia and Dionne (chef) at the a la cart breakfast (cucina) Dwaine (my brother from another mother )at the Butch’s Bar Venessa, Andre and Taija at Butch’s Restaurant, If you looking for pure relaxation in the Caribbean , Sandals Montego Bay is the place go , Little down side is the evening entertainment (needs to massively improve )

    Honeymoon

    Reviewed by Aubrye K() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    To start our trip off we arrived at sandals and had to wait over 20 min to even start to get checked in. Once checked in we got to our room and didn't get the room or view that we paid for and the rooms are MUCH smaller than they look online. It took over 48 hours to get into the room we were suppose to have; so we had to pack up again and move. The overall cleanliness of the rooms are great and filled with shampoo and conditioner. The people here on sandals are either over the top nice or they flat out don't care. Most of the employees are there just because they need a job... not people person. You will find some employees that go above and beyond and that's who you will want to hang by and get to know. The food is excellent. There are other places that are better than others but overall the food was great. You can find your bartender though out your stay that makes your favorite drink the best. Butches, toyko jos, jerk shack are the best places to eat. The overall resort service and activities are just BEYOND unorganized and unacceptable: We set up our massages at our first check in and when we arrived at the spa they didn't have our reservation saved. We had dry cleaning done and our WHITE shirts came back PINK like bright pink. They didn't even ask to help to fix it since the clothes they brought back where still wet. They didn't say sorry and they accused us of the shirts already being pink. Nor did they say they would take care of the dry cleaning bill. We went dune buggy and our buggy broke down FOUR DIFFERENT times and had to be replaced each time. We lost steering, two different flat tires and ran out of gas. This is something we do at home and thought it would be fun to experience it somewhere else and see the land of Jamaica but it was the most horrible excursion ever. Our tubing excursion got canceled because there wasn't enough people to attend that day so we tried to switch since we already paid for it and they could just transfer it over they would have had to cancel the payment, wait 14 business days to get our money back then pay for the same tubing again just for a different day option that they gave us. This was our honeymoon and so much for happened that I can't even to explain. Like who puts one robe in the bathroom when you are at a couples resort. We are over the top disappointed and were looking forward to booking another sandals but we will NOT be staying at another sandals again. We work hard for our money and don't get to go on vacation ever and is hard to leave our 1 year old so far away. It look us 11 hours to get here. Do yourself a favor and book somewhere else. . Steffon is the BEST employee on the whole resort and made our not so great stay a little better.

    Back again at the ‘Flagship’

    Reviewed by NeilSusan(Scotland) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned home after another fantastic 14 night trip to Sandals Montego Bay. Transfer from airport to resort was completed via chauffeur driven BMW and took about 5 minutes. Checkin was pretty painless and we were allocated an OLX luxury room on top floor of the completely renovated (2017/18) Seagrapes block, which was the room type we had paid for. Very nice room which was well appointed with interior shower and a tub (or Scuba gear storage unit) on the balcony. We don’t drink spirits, so the bar which consisted of wines/beer/sodas and water was more than sufficient. Our room number was 1004 and had a good view of the sea and Latitudes bar. The resort itself was wonderful. Beach was very clean and drinks were served up aplenty by the wonderful Shana Kay and Kayon. Loved Latitudes bar for a little refreshment in the afternoon and Sashana did a great job running it and keeping the drinks topped up. Our evening bar of choice was generally the Cricketers pub and again had great service from Kimoni, who was also knowledgeable and entertaining. Restaurant wise, the Bayside was closed for kitchen refurb but opened for breakfast. Our breakfasts were taken in Cucina and the Bayside. Loved Cucina for breakfast and the chef and servers were always fantastic. We had evening meals in Butch’s, Cucina, Tokyo Joes and Cricketers, all of which were very good. We also went to the Royal Caribbean next door and had meals in Le Jardinierre and Royal Thai. Our favourites were Butch’s and Cucina. Loved Horace in Butch’s who couldn’t do enough to help. Although food was lovely in Butch’s, it is strangely a different menu from the same restaurants in Grenada and Barbados and seems to be lacking a bit of their atmosphere. It is fairly new so I am sure that they will suss this out. Went diving almost every day and it is always reassuring to be out in the boat with stalwarts like Heinsworth and Termi who I have had the pleasure of diving with for many years. Definitely Sandals top dive team ! All in all, a fantastic resort which is beautiful and well run by the hotel management team. In all our travels to Sandals over the years, i never heard as many favourable comments about senior management from the rank and file workers. They genuinely are happy in their work and this shows in their customer service. Thank you Sandals ..... we will be back !

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1