Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7841 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Blue Mountain Restaurant - Ask For Taj!!!!!!

    Reviewed by GoldBoots2() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our waiter’s name was Taj! He was the BEST waiter that we had over our 7-day vacation. He was not only on point with all of our orders during peak hours, but was also fun and entertaining! Our other waiters were great but none matched up to him. Thank you so much Taj for making our night and overall vacation!!!!

    Our Wedding Anniversary was Amazing

    Reviewed by Giz T() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Champagne breakfast on the morning of our Anniversary, maid service, 24 hr room service, in room tablet which allows you to order room service and make restaurant reservations, book spa treatments etc, lively night time entertainment... Secrets St. James was all that I expected and more for our Anniversary. Our room was an ocean view suite which came with a steamer, blow dryer, jacuzzi, king sized bed etc We loved the secret box. Room service left our food there whenever the privacy light was on. Check in was a bit delayed but they made up for it by giving us black keys which allowed for access to practically everything. I just wish the breakfast buffet had more options but hey... mimosas came with the package so I wont complain! The night of our anniversary the we dined at the French restaurant and the staff made our dessert plate extra special. During the day we returned to our room to find gifts of Appleton run and cheese and crackers snacks from the VIP concierge ?? There were photographers available at daytime and night, should you need to capture a special moment. The coffee shop was available until 2am and there was a jerk chicken cart that you could get chicken and patties from 11pm to 2am. Drinks came right around the clock...every hr was happy hr! The guests population seemed to be mid 30s and above. I'm always a fan of mature crowd and fun. At night there were no buffets but over 7 restaurants to choose from. Tip: make sure you reserve the Hibatchi table early if you plan to dine at the Japanese restaurant We had a wonderful time and will definitely be back!

    Secrets Montego Bay - Beautiful Resort

    Reviewed by Cheryl B(Litchfield, New Hampshire) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Room was upgraded to partial ocean view...very nice. Property itself is beautiful and most staff always very friendly. Restaurants on resort were overall very good with excellent service. Best were the French Restaurant followed by the Italian. If you are going to the hibachi book as soon as you check in to ensure you get a reservation (this was very good as well). Coffee shop was awesome...both coffee and deserts. Beach was pretty, but seemed to be on a slant, so most chairs/tables were not level. Getting drinks on the beach was not very good....service was slow, almost non-existent (quicker to go to the bar yourself). If you were sitting alone on the beach forget about even being asked if you would like a drink...very disappointing. Male waiter would barely acknowledge/couldn't be bothered. Spa highly priced compared to the states. Overall would highly recommend with the quirks noted. Rooms, although very clean had a musty smell, which is quite noticeable when you check in, but likely due to the high humidity.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Couple Getaway

    Reviewed by Lisa E(Gainesville, Georgia) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was or 28th wedding anniversary trip! We had an amazing time and were even bumped up to oceanfront! We were in room 3242 level 2. The resort is very nice lots of things to keep you busy from kayaks etc in the water, activities at the pool and the swim up bar was great. Only complaint is the music is awful at all the pools - elevator type music! It would liven things up a ton if music was Jamaican or some pop music! The only other negative was the pushy sales people - want to “sell” you a let’s just say a time share! Annoying! The food was very good and loved the nightly entertainment along with the lively disco! All of the workers are so nice and helpful and love the staff at the front desk!

    Secrets St. James first time stay

    Reviewed by got2havetoyz(Pittsburgh, Pennsylvania) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved this vacation. It was the perfect getaway for my wife and I. the Staff was amazing, the Hotel clean and beautiful. Pools and bars were awesome. Food wasn't exquisite but it was very good. If you goo make sure you see the bartender named Alvin, He makes the best drinks.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4