Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 743 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    An amazing resort

    Reviewed by Laura H(Buffalo, New York) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived at the resort on Friday and by Sunday we knew that we were going to be back here every year. The staff and General Manager are outstanding. 2 staff in particular stood out for us personally. Melissa and Teslin. Teslin went above and beyond to take care of us. We had too much sun and she came up to us and said “ let me get you some aloe for your skin “. And proceeded to explain to us how to use it and checked on us daily to see if we were ok . We started calling her momma, because she was so caring towards us. On my birthday she brought me sparkling wine, a small cake, and some flowers while I sat by the pool.??. Melissa, where do I start??? When we first arrived we meet Melissa at the restaurant and made us feel as if we were the only guests at the resort. She introduced me to Michael and arranged for the most wonderful massage for me with Michael, she arranged for a wonderful birthday cake after dinner and a serenade of Happy Birthday. Melissa went out of her way to make sure that we had everything that we needed.... at times before we knew what we needed. I came to this resort as just an average person and she made me feel like a princess in just a matter of hours of getting here. Finally..... Nadia The hotel manager. She is so proud of her team and her resort, we had the pleasure of chatting with her and her love and compassion that she has for her team, her hotel, her guests, and her job is something that is very hard to find these days. They say “welcome home” when you arrive, you truly are home when you are here.

    First Time to a Zoetry/AmResort Property

    Reviewed by ChiGuy2021(Chicago, Illinois) on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff made this an amazing experience. We stayed 8 days with some friends and after about 3 days everyone knew our names, likes, dislikes, orders, drinks, etc. Amazing food, entertainment, and service. There was a supply issue for certain offerings, but I think that was more of a COVID related issue rather than a resort management issue.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Most amazing time!!

    Reviewed by 293meredithh() on Apr 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the minute we checked in with Kevin, until the minute the bus arrived and Tenille tried to talk us into staying longer (we wish!!), we had the most amazing time!! I never saw Melissa without a smile in her eyes, Crystal made sure our drinks at the pool and beach were always cold and full, Davia made each meal with her extra special - even went so far as having the chef make me some special Jamaican dishes off-menu for me to try at breakfast. Temez was an excellent server, and Caraca made our romantic dinner on the pier PERFECT! And Tenille. There aren’t enough kind words for her. My husband had an earache - she helped us find medicine. We wanted to explore off property - she helped us arrange transportation. She checked on us daily, even once returning home to make sure our travel day had gone smoothly. The property is fun! Smaller than some resorts on the island, but it is mighty. We kayaked, swam, floated, relaxed, ate, and drank our way through the perfect week. Just book it! You won’t regret it!!

    Amazing place

    Reviewed by K2125EOkens(Melville, New York) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great getaway during these times. From the moment we checked in with Arleene our club representative to the day we left we were treated with Such amazing service and felt at home. The staff is beyond compare and would do anything to make your stay that much better ! The food was very good ! The room was so comfortable,clean and the AC was ice cold :) Although the place is small it’s all you need. Who wants to fight for chairs at the pool or wait hours for a drink ??....I definitely recommend this place.I will return one day because we miss the staff already :(

    Hidden gem - perfect to disappear into

    Reviewed by JamieLeaEsser2003() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort is intimate and cozy. The staff is friendly and makes a point of knowing your name and room number by heart. As a smaller resort, it is easy to get to all the dining areas as well as the various amenities. The rooms are airy and beautiful. The views are amazing. If you want the all-inclusive experience, but on a more low key level, this place is your spot!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5