Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 699 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A true sanctuary amidst all of the chaos!

    Reviewed by jimhiggs() on Dec 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I spent 5 nights, arriving Thanksgiving day 2020, and had an amazing getaway! The staff was so welcoming and made us feel at home from the moment we arrived. Everyone was incredibly friendly but respectful of our privacy, from the wait staff (Natalie, Crystal, and many others) to the bartenders (Cheers, Barbara and Melissa!) to Henry the lifeguard (he had my back as I snorkeled out to the sand bar 150 yards out) to Tenille our concierge and Nadia Brown, the general manager. We made a new friend in Arleen--enough said! And this review would not be complete without mentioning Michael and Sharon who gave us not just the best massages ever but the best couples massage; you simply have to experience it yourself! The setting is incredible and very private and includes an awesome pool, romantic dock and a secluded beach. Our room was huge with beautiful travertine floors and an incredible rain shower! There are 2 workout "huts" that make you look forward to exercising and there was varied entertainment, from a cellist for Sunday breakfast to a jamming band during Saturday's Jamaica night food fest! Which brings me to the food. I can't describe how amazing the food and menu is, from Jamaican staples to all sorts of international cuisine. Steak tenderloin for lunch? Sure. Italian night? Absolutely! Every meal was superb and full of flavor; it isn't just about presentation, it's about taste! Plus we had a turkey dinner on Thanksgiving night--wow! To summarize, we looked forward to a relaxing getaway and the wonderful people at Zoetry gave us way more than we were expecting! We're already checking our calendars to plan a return visit.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Serenity

    Reviewed by GetawayBud() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely breathtaking and warm. The staff went out of their way to ensure I had an amazing birthday celebration. The food was amazing. The entire property gave us the peace of mind we needed! From a perfect spa treatment, a swim in the pool, lunch on the deck and having dinner to the sweet renditions of the violin...we met heaven on earth!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Girls trip

    Reviewed by SParoo007() on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were vary going during the pandemic however the hotel went above and beyond to make sure in cleanliness and sanitizing . The staff was amazing especially Renee and Sandra the GM . The food and the rooms also wonderful and service was top notch ?? S.P Dallas Tx

    Nice experience. Lack of wellness activities

    Reviewed by vfxwolf(Kingston, Jamaica) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Beautiful and restful quality. Good service and helpful staff. I was hoping for more wellness activities - all they had was a 30 minute yoga session at 8:30 in the morning. Some tai chi classes, breathing sessions..... something more would have been appreciated. Not much to do but sleep or rest.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-2

    6th Visit and Best Experience Yet

    Reviewed by Rox W(Vancouver, Canada) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks Kevin&Kyle for making check-in/out so smooth. Firstly, we felt safe from a Covid standpoint. Jamaica & resort are doing a great job. We met Sandra the dedicated GM of this resort. She & her committed staff make you feel like royalty while following all safety protocols. Staff wear facemasks(we see you smile with your eyes). Tables are disinfected after each guest & 2nd time before a new quest is seated. Sandra is always on property checking on guests,ensuring all is well,lending a helping hand as needed. She is approachable & friendly. We have made a new friend. :0) Everyone works together so the guest experience is better than any expectation. Dario, thanks for our special coffees each morning! Beverages are top shelf. Thanks Dwayne,Tianna,George,Barbara,Karl & Melissa! Culinary experience was much better than previous trips. Thank you Chefs: Nordian,Ricardo,Christine,Lyndon&Ruben. We appreciate you and thank you for fulfilling requests for items not on menu. Thanks dining room staff Wayne,Althea,Julia & others for taking great care of us. Far too many names to mention but know the minute you step on resort the team from top to bottom are happy to take care of you! We love Arleen our UVC Rep! Spa was very relaxing and top notch. We can’t speak any higher of this resort. From start to finish vacation was fabulous & refreshing. Again, our 6th visit,not our last. We can go anywhere but staff are so loving & wonderful-why go anywhere else? That said, we will see you as soon as we can Zoetry Montego Bay family. Stay safe until then.