Couples Sans Souci

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4595 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointed

    Reviewed by dippyeddie(Montego Bay, Jamaica) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We came for the Air Supply concert which was fantastic! What was disappointing, is that the reviews from other Trip Advisor members have continuously pointed out the hotels faults over several years. It is clear that the hotel has no interest in fixing those faults. A shame really, as some are easily fixed, and it is a beautiful property.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-3

    Always A Memorable Stay

    Reviewed by P31202(Austin, Texas) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 6th visit to Couples San Souci. It is a beautiful property with lush grounds and varied accommodations. Just be advised that it is a two-hour bus ride from the Montego Bay International Airport. The main beach is small but inviting. The second beach is primarily au natural. It has its own pool, grill and large sandy areas. Very nice! Beginning at 5:00 PM it is open to all to enjoy the sunset resulting in a mix of textile and au natural guests. Somehow this is unacceptable earlier in the day but perfectly fine after 5:00 pm. Strange Rules. The resort is located on a bluff resulting in stunning views but lots of steps to navigate the entire property. The main lawn at beach level is lovely and the center of most dining, water sport and social activities. Dining options are not as extensive as at some resorts we frequent but all good. Two nights a week the resort stages a large dining experience on the large open lawn. Wonderful variety in food options and always an enjoyable after dinner show. The staff is wonderful. Friendly, helpful and engaging. Certainly, one of the most favorable qualities of the resort. Diving? OK…but nothing to write home about. Not much sea life plus wind and lots of waves on most days presenting a challenge for entering and exiting the water. When you surface you grab onto a rope behind the boat, hang on and wait for your turn to board. Regardless, the dive team is excellent and Leon (usual dive leader) took very good care of me. We have only stayed in the building blocks at beach level. Those rooms have been remolded and are very comfortable as well as convenient to most activities. Rooms on the bluff offer amazing vista views so be sure to explore room options. Just remember, if you are in a room higher up on the property there will be some hikes to the beach and most dining. Certainly, there are fancier resorts and ones more conveniently located but Couples San Souci is a desirable destination with much to offer.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Blown away by Couples San Souci

    Reviewed by doughC8793ZG(Ottawa, Ontario) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service, beautiful property, so well maintained. Couldn't be happier with the experience! Staff are genuinely friendly and caring. Amenities were excellent. Love the fact that everything is prepaid, so no wallet needed!

    Brilliant Experience

    Reviewed by Ray T(Northwood, United Kingdom) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from a brilliant time Spent at Couples Sans Souci. This was our first venture to Jamaica and we loved every minute. The staff and management are a credit to the resort nothing was to much trouble. After a long Transfer from Montego Bay Airport, we arrived to a warm welcome from the reception staff with Champagne and cool towels while the formalities were completed. Our First Evening was a Gala evening where we met Wayne Buchannon who was the food and Beverage Manager, throughout our holiday he checked in with us to ensure we were looked after and that all was going well. His diligence and extra effort made us feel really special Our room was excellent facing the beach and the sea. All the creature comforts that you should expect a good size comfortable bed, TV, Air Con with sufficient storage. The Restaurants were: The Casanova an Ala cart Restaurant that you will need to book for has inside and outside dining The food is excellent and service was exemplary we eat there on several occasions and we would like to mention Damien and Orlando who were brilliant servers The Pallazina. This restaurant serves both Breakfast and Dinner For Breakfast you have the usual assortments of eggs pancake bacon Etc plus the fruit and cheese an excellent buffet what makes it special are the staff Courtney Tyra and Shanel to name but a few The evening service is a mixture of Ala Cart and buffet again you need to Book in for this The Bars on the resort are excellently stocked and the staff are brilliant, they work tirelessly keeping track of everyone's drinks at the same time as interacting with each other and the clients. Most notable are Damome Leighton Trivago Rosie and Johnio who provided us with excellent service but also provide knowledge and a good patter that kept us laughing The Water Sports are also well managed we took advantage of the Hobi Cats the paddle boards Snorkelling trips and the glass bottom boat. all of them are manned by a great team of guys who provide that bit extra to make you feel good even if you don't do things right. We took advantage of the evening sunset cruise (extra Cost but Worth it) this was a ride in a luxury Jet boat that took us on a tour of the coastline as well as supplying Champagne and fruit plate, this particular trip was manned by Christopher and Akeem who made the trip very memorable The Bits that I was critical over were the following The Beach Bar service was sometimes slow the food seemed to be sitting waiting and getting col, with maybe some more staff and a little more organization this could improve. We went on a Shopping trip to Ochio Rios The Start of this seemed a little disorganized You book for this so the team should know the numbers going but there was not enough transport and the quality of the vehicles did not reflect the hotels excellent quality. Also, there should be a warning to Guest re the independent traders that normally operate at the attractions. You look at something then they try to badger you into buying or offer you a free item then give you two items that the second item is costly This Happened at the Local Shopping trip and Dunns River My last comment is around the entertainment the singers and performers are doing a great job but the sound mix is biased to the performer and the backing track is at a much lower level so the balance does not work (for Me) Finally, I would like to thank the whole team as they made this holiday really special. Thank you again and we will definitely see you next year

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Exceeded expectations!

    Reviewed by radgreene(Knoxville, Tennessee) on Jul 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We expected a lot from an all inclusive resort and this one exceeded our expectations! We were constantly surprised by the special moments they created. It was a great place to celebrate our 40th anniversary. We can’t wait to go back!

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