Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3638 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disappointed of all the extra costs and no Disney shuttle

    Reviewed by ClariceM_13(London, United Kingdom) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked this hotel without realising the $38 a night resort fee, now this is ok if you aren’t planning to go to any parks but when you have forked out for theme park tickets and you also have to pay this when realistically you wouldn’t be using any of the facilities on resort is not worth it and also there are lovely alternatives with only $12 a night resort fees! This is heartbreaking when nearly half of your spending money is taken at the start of your holiday! Not to mention they don’t Evan offer a Disney shuttle where as the other resorts do, who only charge $12! They also charge you $15 a night for a cot and I have never heard of anything like it very disappointed. Will live and learn when booking next time.

    Coco key water park

    Reviewed by 673loris(Ooltewah, Tennessee) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My grandkids Love this place. Lots of fun. And things to do. The rooms are awesome also. And the staff is very nice. Also has a tiki bar. I'm looking forward in going back again with the family ??. You Should check it out.

    Week of Christmas

    Reviewed by 732aerialf() on Dec 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    A couple of things about this hotel!!! Let’s start out with the good—customer service was good at the front desk!!! William has so much personality and made us feel at home. The pool is heated so no worries and the hotel has a really good arcade in the back!!!! Location is great because you are around everything Improvements- it did take us 45 mins to get towels which looks like the hotel is understaffed. The floors in the elevator and the hallway was always dirty with food and paper(need vacuum), one of the beds in our room was broken underneath and there was a rail that I had staff come get due to being undetached from the bed and was a hazard to my 2 year old son. There is a 10 dollar parking fee also.

    Absolutely disgusting and ghetto place

    Reviewed by A8206DTdanielles() on Dec 29, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is the worst place I've ever stayed. It's so outdated and rundown, my room stunk of cigarettes & mildew (like cig smell left over from the 90's that's stuck in the carpet, not recent smoking). They are NOT doing anything to keep the rooms sanitary between guests. The walls were dirty & there were grimy, grubby fingerprints & stains on all the dressers & furniture. There was a used mask & dirty doors between rooms. The same pile of stepped on pringles sat in the hallway for 2 days, an open 2-liter bottle of coke in the elevator for longer, trash piling up the common trash cans. I saw ONE cleaning lady the whole time I was there and that was when I left. There wasn't a team of people sanitizing - what a joke. The resort staff I did meet... so nice! But they aren't the ones reporting to orbitz & other sites that they're being extra cautious about covid. They are not the ones making budgetary decisions about spending an extra penny in sanitization and just general cleanliness. All lies. It was a freaking ghetto hole even if there was no pandemic. The "heated pools" are not that heated, the towels they provide for the pools are washcloth size and always running out, the place is a dump. SUPER sketchy pedophile type vans in the parking lot, low class people hanging around. Not my idea of a fun family getaway. I paid way too much money for this awful place. They should close down and actually remodel the whole place. They reply to each bad review with "thanks for letting us know so we can do better!" but dated back years and years. They are lying, they don't care. I can't urge you enough to go somewhere else, there are literally 100s of choices in Orlando.

    Individual ratings:

    Service

    Service-4

    Value

    Value-1

    Life guard

    Reviewed by Alex_kb248() on Dec 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Chris is a really good life guard because as I was at the water park I was walking and I slipped and fell and scraped my knee and chris came to help me looking like Dwayne the rock Johnson from bay watch.