Coco Key Hotel and Water Park Resort

Horrible customer service. I had a reservation for June 29 I canceled June 26 and actually confirmed it was canceled June 27 I waited and never got credit over 209.00 they said 5-7 days. I called and called and called finally my call returned 7/25 and manager said that was when we were having computer issues she apologized was very polite however said she had to email billing department and it would take 3-5 weeks to get a check I actually paid June 7 and still no check Why can’t you credit my credit card? I live local it doesn’t take 3-5 weeks to get a check. I may have to go there and demand action

My son and i was bit some kind of bed bugs or spiders, i made a complain to the supervisor (jessica) which promised me to file a complaint with their insurance but i never heard from them.again after i called several times.

garbage time dont do it dont give them a dime. the pics dont tell the real truth .smells like an old basement. the slides and pool area dirtythe rooms are broken down and old tje carpets are old and dirty

Booked through Southwest Vacations; they need to dis-associate themselves with this dump! Floors hadn't seen a mop since they were installed; FILTHY. The entire property was like a giant circus, non-guests everywhere, noisy and the water park is good if you have kids under 10: mine aren't. Pool area was nasty. We booked a 7 night stay; the first night was a decent night's sleep as we were exhausted from traveling and taking in some sights. Night 2 is when the trash moved in next door. Partied the entire night LOUDLY. Asked the front desk to send security over but the noise continued. Night 3 the partying was worse, of course on purpose now since the front desk was involved. Partying from 10:00 to 5 in the morning, like night club loud with several people shouting, yelling, laughing, you name it. Security was useless as was the front desk. We could see the front desk from our room so when we would call the desk we could see them NOT ANSWERING OUR CALLS after it rang 40+ times. Night 4 of all night partying was the final break. We contacted Southwest Vacations to ask to be moved to a different property and thank God they worked with us and got us out of that dump! I wish we had asked to be moved a lot sooner, would have made our family vacation a lot better! I wish I had heeded the warnings from other travelers!! PAY ATTENTION TO THE REVIEWS!! Thanks Coco Key MOTEL (no hotel for sure) for nothing. WHAT A LOUSY DUMP!! NEGATIVE 1000 STARS FROM ME!!!!!!!!!

The waterpark is okay. Pro: It is pretty fun, lots of slides. Cons: Overcrowded, the pool towels they provide are a good size for a toddler, definitely not made for adults, they had one person on staff at the one pool area bar so ridiculous wait time for a drink. The room is very basic. I would not stay here again.