Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4539 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Daughter Birthday

    Reviewed by flyfishh(Oviedo, Florida) on Jun 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was expecting more.... Don’t get me wrong the hotel was very good but I was expecting something better. Let’s start by the parking fee which is common now in all of these park resort hotels (Disney and Universal) I think is a rip off since you are paying a lot for a night and it should be included but that’s a way of them getting more money out of their guest, I guess... is around 26.00 per night! Hotel is huge not a bad place, very clean and friendly staff. It have a dock for a boat taxi that will take you directly to city walk, also there is walkway if you prefer to walk. Very convenient you are in a onsite hotel! Remember you are paying for the location and convenience, BTW if you are a Florida Resident you can get a discount depending on the dates you will be staying. Pool is huge and great for the kids, lots of activities and you can order from the comfort of your chair drinks and food, not bad at all. Prices well you know you are at Universal! Drinks are around 12 to 15 dollars. Rooms are kind of small, they have a mini fridge and a Keurig single coffee machine! Beds are comfy but small I believed they are size full. Safe available as well in the closet. Check out is at 11:00am! There is a Universal Store at the lobby, one nice restaurant on the bottom floor and a bar as well. You are going to have a great time if you stay here. I will recommend it. Also by staying at this hotel you can get in a hour earlier to the parks... Try it at least once, we are planning to Stay again a weekend during Halloween Horror Nights! Looking forward!

    Great location at Universal!

    Reviewed by Holly_A_Honey(Colorado Springs, Colorado) on Jun 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose this hotel due to its location while visiting Universal studios. The hotel is very modern and comfortable. The pool was perfect for relaxing after a hot day at Universal, the only recommendation for improvement would be the customer service at the pool - both the lifeguard and Cafe. The location is AMAZING, you can take the shuttle or the water taxi to City Walk at Universal studios. We will definitely be back!

    Best ever !

    Reviewed by Dream47564723919() on Jun 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was perfect we will be coming back soon !! The kids loved it !! Pool area is awesome ! Life guards working very hard for the safety of the kids ! Waiters are constantly coming around to take drink or food orders , front desk Katie was amazing ! Eddie helped us with our bags while giving us the insights to the entire resort , Angel helped us with our valet needs , those are a few of the people who made our stay amazing .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Expensive but very nice

    Reviewed by bwwinter() on Jun 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was here on business so I didn't have to pay myself but if I did, it was a little expensive for what I would have chosen. Very nice facility. Very nice pool. Easy walk or water taxi to City Walk. Super nice staff. They have such good customer service that I may consider, even though it is expensive, staying for a personal trip in the future. It is a $7 Uber ride to International drive so you are very close to everything.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Hotel was great

    Reviewed by Sunshine51330063846() on Jun 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Celebration for my daughter’s 21st birthday The staff was awesome! I love the ability to text the staff if we had a request ! The bartenders were so friendly and the pool staff amazing!! The only draw back was the scent that they infuse in the lobby was awful! I would stay there again

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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