Active Advisories
The Hyatt Regency Indian Wells is undergoing renovations which will affect part of the pool complex. While some of the pool areas will be out for enhancements, the property is committed to providing the same experience.
The resort remains operational, with two-dueling waterslides, a 450 ft lazy river, expansive family pool with Spa, golf, and multiple dining options. Expected completion of room and ground renovations is April 2024 with the Villas and Spa expected to be completed by October 2024.
The lobby is also undergoing renovation. The resort remains operational, with golf, pools, Spa, and multiple dining options available for guest use.
All efforts will be made to minimize guest impact during this time.
Overview
Hyatt Regency Indian Wells Resort & Spa is set against a lush backdrop of scenic gardens and striking desert landscapes located minutes from Palm Springs. Nestled among 45 acres of tranquility, guests are instantly transported to a calm retreat in an iconic desert setting. Featuring 530 newly imagined and modern guestrooms, the resort provides guests with the quintessential desert escape. From the award-winning Aqua Serena Spa to the Clive Clark-designed Golf Course, choice of seven pools and four signature restaurants, guests can relax, play and indulge in the luxurious desert setting of Indian Wells.
Resort fees include
- Access to fitness center 24 hr/day.
- Complimentary in/out faxes
- Complimentary local and 1-800 calls.
- Complimentary golf bag valet and storage.
- Complimentary bike and helmet rental.
Check in
4 p.m.
Check out
11 a.m.
Rooms
530
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Mountain or Garden View Room
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Mountain or Garden View Room
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Complimentary coffee/tea
- Desk
- Rollaway bed (on request, $)
- Safe
- TV
Amenities
Oasis Pool at night
Agave Sunset Lounge
Clubhouse
Family pool at night
Golf course
Spa pool
Spa
Oasis pool cabanas
Agave Sunset Lounge patio
Location
Reviews
Construction & Service Challenges - Be Warned
markpender (Seattle, WA) on Apr 10, 2024
The hotel is indeed in a beautiful location, and the facilities, rooms and environment are much improved as new wings open up. But be warned the hotel is still in full construction mode (as of April 2024) that include accompanying noise (jackhammers, drills, etc) in full operation during daylight hours. Don't think you'll be able to take a nap during the day! And the normal lobby bar and restaurant have been relegated to the forgotten 2nd floor...Not ideal for a cherished family vacation spot. I wish the hotel made up for this inconvenience by paying extra attention to customer service, but alas, our experience at the pool and during check out were sub optimal. During Spring Break, the hotel clearly didn't staff up adequately to handle the rush in the pool area, with food/drink orders taking forever and then running out of towels (frustrating!). Then the construction-related discount offer at check in didn't get carried over to check out, which caused more frustration and underscored the lack of efficiency/communication within the hotel. In sum, I'd recommend waiting for the construction to wrap up before putting the hotel on your destination list for a family vacation. By then, I'd hope the customer service focus is restored too.
Avoid this otherwise beautiful resort until their renovations are complete
Noesf (San Francisco, California) on Apr 08, 2024
The hotel is undergoing renovations, which hampers dining options and the hotel is not prepared for this resulting in a two hour wait for dinner for us. Given the room rate, I would suggest reconsidering booking here until the restaurant renovation is complete or they deal with their F&B technical issues. I was traveling with 2 small children and it took two hours to get dinner. I didn’t want to dine in a conference room doubling as a hotel bar full of televisions and so opted for room service. The problem is you have to order through an app which doesn’t show the kids menu. You are then directed to call them, and get an automated voice that can’t help and directs you to a voicemail box, which wasn’t returned. I then contacted someone through text message and ordered but only part of the order was delivered. When I alerted them they redid the rest of the order but said they knocked and I didn’t answer the door, which surprised me, but they could not call me because their phone system was down and so just left me without the rest of the order until I kept following up. I understand hotels need to renovate but this is failure after failure: - No restaurant - A mobile ordering system that doesn’t work - A machine phone service that can’t help - A room without a door bell to alert guests - A phone system that is broken to alert you of your failed delivery This is a beautiful resort with exceptional water facilities, making it ideal for a family vacation with a lazy river, many pools, waterslides, nightly smores and outdoor games. Saying that, I would recommend waiting until their renovation and IT issues are resolved before making the considerable expense of staying here.
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