La Quinta Resort & Club, A Waldorf Astoria Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2588 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Terrible customer relations

    Reviewed by michaelbkolsky(Surprise, Arizona) on May 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As part of our stay on an earned Amex Certificate we were promised a $30 credit. I never received the final bill and When I got the bill the credit did not appear. Called the hotel and was told it would be corrected. When i received the final folio, i was credited and debited $30. Called the hotel again and the front desk was rude, could not explain the error and hung up on me. Called the hotel again asked to speak to the GM, its now 2 days and he has not returned my call. An overrated resort, terrible customer service, its sad the rooms were wonderful

    Massive compound with an old school Spanish vibe

    Reviewed by 134joshh(New York City, New York) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort itself is massive and set against a beautiful mountain backdrop. Landscaping is wonderful, and the 41 pools give you something new to explore all the time. Some of the older Casitas seem not to have been updated in a while so I’d suggest going for one of the poolside ones. Resort really has everything—so much golf and tennis, nice fitness center, bikes, hikes, spa, good food. The staff is super friendly and helpful too, but they’d seem to be a little short staffed right now due to the pandemic (some areas left messy, like the main pool). And it does feel like they nickel and dime you a bit, which is why I’m only giving 4 stars. $30 to use a tennis court for an hour even when nobody else is there and $24 for an average omelette at breakfast are just not reasonable and the costs add up, especially if you also want to treat yourself to something nice like a massage ($170 for 50 minutes even though the jacuzzi is closed for Covid) or a round of golf ($225 for a morning tee time with club rental). I’d happily stay here again, but next time I’ll be mentally prepared for the actual cost.

    Question Waldorf Astoria as a heightened hotelier experience.

    Reviewed by artysmarty22021(Laguna Beach, California) on May 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Question why it’s labelled as a Waldorf Astoria property when it’s managed as a Hilton on 8th Avenue in NYC. There were exceptions as many aspects are perfect but service and accommodation as an experience upon arrival ... not one.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    An exceptional resort property.

    Reviewed by sjr0man0(Ketchum, Idaho) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have made numerous trips to La Quinta and have always loved our experience. The property is unique with its individual casitas and pools. The tennis facilities are first rate and the Mountain Gold Course is worth playing. We can't wait for our next visit.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    MUST experience for yourself!

    Reviewed by ashleybw89() on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I had such a wonderful time here. We have stayed at a Waldorf property before and this one definitely met expectations! The customer service was excellent! Especially the bell staff. You call, they arrive to drive you where you needed to go anywhere around the property within minutes. We loved the Plunge pool and bar service as well as the in room dining. We ate at Twenty 6 which was really good. The only thing was maid service was not provided due to dumb COVID but nonetheless they were prompt when we set out towels, garbage, etc. Can't say enough good things, we have already decided we're going back next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5