JW Marriott Phoenix Desert Ridge Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3116 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Leadership Conference greatly enjoyed!

    Reviewed by Kimberly M(Harvard, Massachusetts) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Gorgeous room and grounds. This was my first visit to Phoenix, AZ and I was in awe but the beautiful landscape I was surrounded by. There were a few restaurants on site, but Meritage was my favorite. Also close by shopping and other restaurants accessible easily but a short Uber ride!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Fabulous resort!

    Reviewed by knightline_1(Boston, United States) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Phoenix doesn't lack for resorts, but the JW Marriott Desertr Ridge has to be among the best. It is huge, but a real gem in Phoenix near North Scottsdale. I actually thought itw as in Scottsdale - must be on the border. Anyway - not a difficult resort to find! Site of the LPGA tournament, it has to fabulous golf courses - and the LPGA event uses both course back nines for their play. The resort fee includes use of the driving range including clubs. The pools are huge including a 'running river'. Food? Great restaurants - I ate at the breakfast buffet with the $18 'non hot' selection - the hot buffet can be had for $22. Quite modest prices for high food quality. My $18 bfast buffet incuded fresh lox, yougart, fresh fruit, OJ, coffee, bagel, & oatmeal. Didn't need the 'hot stuff'!! The room was large and very comfortable - just like all JW Marriott rooms. They also had tennis courts and Pickle Ball!! But golf & pool are the only activities i needed. I'd like to stay when the LPGA tournament comes in the spring.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Beautiful resort

    Reviewed by lakevilla2(Lake Villa, Illinois) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have come back again for a mother daughter getaway. The resort is beautiful and well cared for. The pools, why we chose this resort, are clean and large(along with the lazy river). I have to say the staff is the nicest and most friendly of all the places we have stayed at in Scottsdale. Another reason we come back. Matthew (front desk) Gerard(Stonegrill) the most amazing server I’ve ever had, were fabulous. Breakfast was awesome at the Stonegrill. We did receive an upgrade for our room and had a very nice view and balcony. Our only complaint was when we went to the Spa pool area there were no attendants at the pool, no ice in the warm water dispenser, no cups for the warm water, no towels in the rack and dirty dishes all around the pool on loungers that also had soiled towels laying around. Not sure if someone called in sick that no one was around but we never went back to the spa area. Regular pools had attendants , cold water and servers for drinks or food and they kept the area clean.

    Under new ownership and it shows

    Reviewed by Ed V() on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I will tell you that the experience at the JW was less than spectacular. I travel quite a bit (12 years of elite status at Marriott) and stay exclusively at Marriott properties so I have experience at other great properties, but this stay is probably my last at this property. Here are my areas of concern: Lack of Upgrades - It is surprising that a hotel of this size with an obviously low occupancy rate can’t provide an upgraded room. As a Titanium Elite member using Suite Nite Awards, I thought I would be assured to have an upgrade. Even a room overlooking the pool would have been an upgrade. Nope. Very disappointing. Check in - I was traveling in from St Lous and meeting my family at the resort. My flight was delayed so my wife arrived ahead of me. Her name was not on the reservation, however, she did have ID that showed a common address with my profile and she had the credit card on file. She described the check in process as confrontational. Certainly not a welcoming resort experience. This was the start to a bad stay. Pools - One of the large pools and a third of the main pool has been turned into a pay for use area. These areas were completely under utilized during the 2 days we spent in the pool area. I understand you are here to make money, but this a little much. It limits access to the pool area for anyone not willing to pay the $600/day fee for use of the cabanas. Poolside Service - The pool area was not busy at all during our stay. However, the time between ordering and receiving a drink or food was excruciatingly long. At times it was taking 15-20 minutes to get a drink after placing an order. The waiters servicing the pool area seemed to disappear for long periods of time. Not sure where they went. Fire Alarm - On the Saturday evening of our stay at approximately midnight, the fire alarm went off for approximately 2-4 minutes. I didn’t sleep the rest of the night because I was so startled. It’s not the fact that it went off, it’s that there was no acknowledgement of the fact that it went off. I have been at other hotels and resorts where this has happened and I was offered a free drink or a 100 points for the inconvenience. Nothing here. Parking - Total disaster and the final straw. Our room key did not allow us to exit the parking lot. The call button and speaker on the parking kiosk did not work. We were forced to pay with a credit card in order to leave the lot even though it had been charged to the room. The kiosk was out of paper so a receipt did not print. As I stood there explaining the situation, I heard another woman explaining a similar ordeal. I also spoke to others in our party about their experience with the parking and they had a similar experience. My suggestion is to just open the gate until you get this parking straightened out. This resort use to be a good value for us in the Valley getting away for the weekend during the summer. This is no longer the case. I would stay away.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-1

    Value

    Value-1

    Girls Staycation!

    Reviewed by Debbie D(Phoenix, Arizona) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My friends and I wanted to spend the weekend at a fun resort. It turned out to be super fun! The service is excellent and the property is beautiful! Two negatives...we had to self park really far away. Really far. Buzz kill. Also, because although we are Arizona residents, we had to pay a $35 dollar resort fee. Our room cost $274.00 a night, which we split, but the resort fee should be waived if a state resident.