TripAdvisor Traveler Rating

First time here with my family and for sure we’ll be back. Hospitality was like no other I’ve ever experienced. This place is just beautiful and breathtaking. Shout out to ALL the staff. Hardworking, professional and always a smile on their faces. Special shout out to the following staff that interacted with us: Adalid at the kids club, Javier Suare X poolside, Carlos Cisneros at Bocados breakfast and poolside service. There were many more, but couldn’t remember all their names. Thank you for making us feel special.

We’ve had multiple issues at this resort. Sadly, the front desk folks are truly locking in customer relations. Issues with getting the correct room followed immediately by arrival requests that we weren’t even addressed. I had specifically requested a bottle of wine and chocolates for my husband‘s birthday and I was completely willing to purchase those. After some initial consultation through email to five different people and Facebook messenger, all requests were dropped. I’m not sure what happened, but I do have the names of the people who dropped the ball on this one. After getting into the correct room, we then had issues with no turn down service and no housekeeping during the day. Further to this, the bedding was not even clean. The pillow appears to have what is mascara from possibly a previous guest. It truly is disgusting. I should not have to go to the front desk and beg for housekeeping. They actually lied that a manager was coming to check it out for us and he never appeared. This seems to be happening at Garza right now, they just get you off of their back. The front end staff locks complete empathy for all customer concerns, and are incredibly condescending. It’s such a shame to see this resort that was once so particular about their standards deteriorate in this manner. We still have a good chunk of time at this resort and I’m truly hoping things do improve. It’s been so disappointing for a birthday celebration/vacation. All attempts to actually speak to someone with authority have been without success. I have asked numerous times for these issues to be escalated as I believe those and management should know.

Garza Blanca Resort exceeded my expectations in every way possible. The food was not just good; it was exceptional, with a wide variety that catered to every taste. The staff went above and beyond, making our stay truly memorable with their warmth and attentiveness. The resort's location is simply breathtaking, offering stunning ocean views and easy beach access to the most incredible water right in front of the resort. The resort also had so many amazing activities, my favorite by far was an amazing hike right next to the resort which ended at this amazing waterfall. Overall, I couldn't find a single fault with Garza Blanca—it's a fantastic choice for families looking for a top-notch vacation.

The service was top notch the best all inclusive resort that i have been to.The food was great our room refrigerator was stocked daily with beers soda & waters.The whole staff was amazing very friendly. The snorkeling off the resort beach was crystal clear with a lot of marine life. We had a blast hiking and paddling to los arcos i would highly recommend this resort i can’t wait to go back to this resort paradise and try the other Garza Blanca resort’s.

Amazing resort with beautiful rooms, pools, beaches, and Terra Luna is magical. Our entire family enjoyed all the resort had to offer, but especially delighted in just relaxing. The service was 5 star, but not over the top. Very comfortable. Their team obviously takes great pride in working at the hotel. Highly recommend this resort!