Grand Palladium Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7438 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing staff!

    Reviewed by davvilla23() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the staff was great. I especially loved Hortencia at the breakfast omelette station. She was super sweet and I ended up ordering two omelettes per day! Abla (concierge) is great, she is really helpful in everything you need.

    Hospitality, hospitality, hospitality!

    Reviewed by ozzllamas() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have only but positive comments regarding our stay at the “Family Selection” section of the hotel. Since the first approach, everybody was exceeding our expectations about how to treat ourselves and our toddler (Mila). We thank to all (hoping not forgetting about anyone): - Espiri - Victor - Carlos - Andres - Melissa - Esteban - Julia - Claudia - Fermin - Elizabeth - Ricardo - Yareli - Isaac - Ramona Please... don’t hesitate to book in here! You will enjoy the 100% of your stay! They definitively make your feel as part of your family!

    Beautiful Grounds and Amazing Hospitality!

    Reviewed by Gotraveler777(Portland, Oregon) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    An absolutely delightful stay. The facilities are a tad dated and but didn't take away from the beautiful grounds which contain beautiful walkways through a jungle like canopy in addition to a great setting along the ocean..The food was incredible and without a doubt some of the most attentive, nicest service we've ever had. Erick at the El Dorado restaurant, along with Matias and Luis at the La Placita bar especially stood out. They were all a model of great service. Only thing that brought us down was the animal "sanctuary". Felt like the animals there could be taken care of better. Overall though, a wonderful place.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Amazing Family Vacation Despite COVID, Highly recommend!

    Reviewed by kelliemking1(Phoenix, Arizona) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had such a wonderful family vacation! I would recommend Grand Palladium Vallarta to anyone. Families, couples, honeymooners, groups of friends, there is something for everyone! When we went we were one of very few Americans there, but it could have just been the week we went. There were a lot of families from within Mexico taking family vacations (probably due to COVID). I highly recommend the Family Select accommodations to families looking for a great family vacation! It has it's perks for sure! The 24 hour room service came in handy more than once and they really try to accommodate families and make it special for you. We had the best time! We took our 3 year old and 1 year old with us and it did not disappoint any of us. The room was spacious and had a comfy pull out sofa bed for our daughter and a Pack N' Play for our son. Before we arrived they sent us a Wish List to fill out and then stalked our room with all of our wish list items including; pillows (any kind you want), sunscreen, bug spray, bluetooth speaker, night lights, sippy cups, tumblers, and a fridge full of drinks of our choice. We also received a fruit basket upon arrival. They go a step above and make the kids feel so special by having a backpack or beach bag full of gifts waiting for them in the room when you arrive as well as a blanket, towels, and even robes and slippers to use for the week. In the gift bags there was sand castle toys, swim shirts, etc. In Family Selection they assign you a family host, Michelle and Ricardo were wonderful, they personally handled our every request and we appreciated them so much. The kids loved riding around in the stroller/push cars provided. With the resort not having elevators and it being a lot of walking they were very helpful when the kids got tired. Our kids loved the water park slides, pools, the beach, all the food options, the monkeys at the one site zoo, daily kids activities, and the nightly kids show. We were never bored. They loved the trip as much as we did if not more! :) The People of Palladium are what made our trip truly incredible, the people are AMAZING. Especially Ricky, Sofia, and Gabriella. Ricky is so charismatic and fun, he always kept us informed on the activities for the day and did such a good job keeping my daughter entertained with different crafts and activities. They made my daughters dreams come true by helping her swim like a mermaid with a mermaid tail while Ariel performed all the Disney songs. She also loved getting up on stage at night during the kids show! So fun! The Buffet is good but not amazing. The Ala Carte is the way to go we enjoyed the Mexican, Italian and Asian. My favorite was the Asian by far. The Teppanyaki was INCREDIBLE! Cannoli's were very good at the Italian place. The most disappointing part of the vacation was the baby and kids club being closed as well as the beach, gym, and water sports office. We came to surf, but had to find boards outside the resort to rent for the week. Due to COVID several things we expected to have were not available. But we realize that everyone is just doing the best they can due to COVID. Luckily they still had a babysitting service for $20 an hour, so my husband and I were able to sneak away to the spa for 1 hour, kid free. Our over all experience was wonderful, we would go back tomorrow. Our daughter begged us to take her back for her birthday... She never wanted to leave! If you are a surfer looking for a good break, vacation here! The Burros break is right in front of the resort with very reliable surf. (A lot of locals surf there, and on calmer days lessons are given here.)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Best service ever

    Reviewed by J5094XZandress() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alba luna and Omar de la Rosa are the people to go to... prior and during your vacations. They made sure me and my family had everything we needed and they did that and beyond. They always had a smile on their face and were very welcoming. I will come back to the hotel for more great experiences

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5