Velas Vallarta Suite Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4311 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful resort

    Reviewed by susan8852(Maplewood, New Jersey) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was beautiful very clean fabulous for kids and there were a lot of kids. but it never seemed overwhelming and too loud or noisy. the food was good the beach was clean and I never really had a problem getting chairs. Being able to get crepes all day was fantastic. it was great having all the animals roaming around. the peacocks the cats. now the staff. they couldn’t have been more helpful and happy to be working there and I must say that Vanessa the concierge Went above and beyond to be helpful. she even babysat for my granddaughter. I miss not seeing her actually. Yoga was fun pool exercises were fun. the gym is lacking. 5 machines. Golf was great. We saw crocodiles there too. Can’t wait to go back

    First Class resort with excellent service, good food, and a variety of activities.

    Reviewed by jordant296() on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All-inclusive means a lot when a large group travels into a resort. So impressed by the service, visibility, and pride of the general manager Juan Carlos and his dedicated team notably Vanessa & Antonio. It was easy to communicate and have quick follow through from this 5-star team. Most noticeable is the care, attention, and high touch service that the employees dedicate to hotel guests. Ratio of service personal to guests even during the 100% occupancy of Christmas / New Years was impressive. Easy to get food, drinks poolside, room service within 30 minutes, and constant attendance to cleaning and supporting the pool, gardens, cleaning of rooms and turn down service. This extends to the onsite dinning where every few minutes a helpful waiter would check on us, refill drinks, and offer additional courses. Asking for more never felt like an imposition but just the expected to make us happy. When short on time or with hungry kids all restaurants also had buffets to more immediately self-select non menu meals and appetizers. Set in the beautiful PV Bay with an amazing view of green mountains, blue water, and the lush gardens of the hotel property. We participated in a lot of activities easily available without requiring advance planning; water aerobics, beach volleyball, sea kayaking, jet skis, parasailing, and the baby sea turtle releases. Walking on the beach or sea kayaking gives you easy access to further explore. During a morning kayak trip, I had 2 dolphins escort us for a 3-minute stretch. Within 150 feet I was speechless with the experience.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Simply the best!

    Reviewed by Nia T(Seattle, Washington) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great resort!! Good food, amazing views, stunning grounds and gardens, inviting swimming pool, swim-up bar, activities to keep the kids happy all day long, delicious food, beautiful beach, the list is endless. Can’t say enough about this place. The staff are so attentive and treat you like royalty. Entertainment team works hard and delivers high quality acts. Really excellent!

    Mediocre

    Reviewed by U7252UTchrisr() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed here with my family for 4 nights. The building looks tired, the rooms were very average. The food was below average. Lots of riff raff customers. Definitely felt like budget accommodations but it wasn't cheap. I'd never go back.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-2

    Tradition

    Reviewed by Brian K(Schenectady, New York) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve been coming to the last now for 13 years in a row and have 12 more weeks in our fractional property. We love the beach we love the pools we love the staff. We usually go fishing every year and have a great time. We do excursions around Puerto Vallarta. We played golf in the different golf courses. We have crocodiles on one of the golf courses close to the resort. Just a lot of fun with my family and some friends. It’s been a great tradition I highly recommend it.