Excellence El Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6453 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excelente!

    Reviewed by alexandrasK2319QB() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing staff!! Beautiful resort. Delicious food. EXCELLENT vacation We were in a swim up room, club level. Just across the pool from the club bar. #3055. Our staff included Carmen, Elizabeth, Jefrery, Casandra and Nicki Minaj. Cannot say enough about their friendly spirit & professionalism. Top notch people all around. But special shout out to Carmen— she just really has a little special place in our heart. Her grace & kindness & her sweet humor. EVERYONE we’ve encountered along the way has been EXCELLENT.

    Beautiful place to go, however, service/food could have been better!

    Reviewed by jackiefowler2019(Wilmington, North Carolina) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Rating a 3 as the location was amazing and no matter where my husband and our friends go we have a blast. The food, service and daily entertainment could have been better! The excellence in Riviera Cancun was much better!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Great place to stay.

    Reviewed by gmarcigliano() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife had an amazing time here. The food was excellent , the room was excellent and the staff was excellent. We would highly recommend this to many couples going on their honeymoon or planning a getaway.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Must try the Hibachi!

    Reviewed by Korybarkley() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Riberto was excellente with the hibachi dinner at Spice. He cooked everything perfect with shrimp, steak, chicken, fried rice, and more! He was very entertaining and was very friendly! He definitely made the experience!

    Loved our Honeymoon

    Reviewed by laurgarcia04() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Truly so happy with our stay at Excellence El Carmen. Not only is the resort beautiful, but the food, atmosphere and staff were so welcoming and friendly. We did dinner on the beach and booked a spa treatment. I would 10/10 recommend and would definitely return back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5