Bahia Principe Grand Aquamarine

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1877 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good Value & Clean

    Reviewed by Travellingduo2(Toronto, Ontario, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This will be a lengthy review but honest and accurate. ARRIVAL and CHECK-IN Check in was routine apart from the line ups which are to be expected. The process was relatively quick and painless. LOCATION The Aquamarine is pretty much in the center of the Bahia Principe Complex. I believe there are 5 other hotels within this huge complex. The Aquamarine is not near the beach. You have to either walk or take the transportation provided if you want to go to the beach and the beach, by all reports, is super busy, hard to get chairs and inundated with vendors. If you prefer a quieter more relaxed, adult only atmosphere, the Aquamarine is perfect. It is close enough to the main entertainment area with easy walks to the Lobby and Buffet Restaurant and no kids, perfect for us and those seeking relaxation, free from screaming annoying kids. ROOM Our room was spotless, very clean and well appointed. It was a little dated but nothing outrageous or glaring. The bed was four posted with a king-sized mattress. The mattress was firm though, perhaps too firm for some. However, the pillows were not adequate for a king-sized bed, too small and too soft for my liking. There was ample closet and storage space. There was an iron and ironing board in the closet along with an umbrella. The bathroom was spacious including separate shower and toilet enclosures, two sinks and a whirlpool tub. The bathroom was very clean, no sign of mold or mildew. The supplied towels were not to our liking, looked a little old, greyish and rough. The room had a small TV, safe, coffee maker and mini-fridge. The mini-fridge was stocked daily with beer, water and soda. Two large water bottles were put out every day for personal use. All in all, we were more than satisfied with the room. It was a ground floor room which suited us just fine, no stairs to climb. We had a room with a garden view located in one of the quieter areas in the hotel further away from the main areas including the buffet restaurant but it was just fine despite the longer walk. We noticed that rooms with pool views and closer to the main lobby caught all the party noise at night so we were very happy with our room assignment. The only issue with the room was the keyless entry system. It was not very reliable. After leaving the room, we had to insert the key card and wait for the green light to go off before we were assured the room was locked. Hotel Maintenance tried to fix it but it still didn’t work properly. POOL The pool at the Aquamarine is probably the best on the complex. We never had an issue getting deck chairs or finding spots to sun in. The water was clean and refreshing. We had no issues with debris or noticeable uncleanness apart from the odd discarded cigarette. The pool is divided into three separate pools each separated by a foot bridge with the centermost pool getting most of the action due to the swim-up bar and daily activities. The pool service was adequate but not great. We found it easier and quicker to just go to the bar ourselves. DINING I’ll split the dining part of this review into two sections, the main buffet and the themed restaurants. The Main Buffet is mainly for breakfast and lunch but it is open for dinner too. It’s called Acuario. It has wonderful atmosphere, great tables and pleasant surroundings. The wait staff are fantastic, friendly, attentive and efficient. The food is buffet style with drinks served at the table. The food is relatively good with adequate variety. The choices were plentiful with what appeared to be something for everyone from cold meats to hot plates to fruits and salads. There was the odd item that was left out too long and either too cold or too dry, but apart from that, overall the food was more than acceptable, not fantastic but good nonetheless. We never once had an issue the entire week except for the egg dishes and especially the omelets which we thought were undercooked. We just needed to ask the cook to leave them on a little while longer and all was well … for a tip of course. Overall rating “B”. The Themed Restaurants are another story ranging from good to really bad. The worst was the El Olivo, a supposedly French Gourmet Restaurant. The portions were small and grossly over-cooked. I had the Lobster Confit, too chewy for my liking and more of an appetizer than a main course. My friend had the Chateaubriand and it was dreadful, chewy, dry and overcooked. The house wine was the worst I’ve ever had, more like flavored water than wine. We were told at check-in that we were to dress up for this restaurant, slacks and collared shirt for men, appropriate evening wear for women. And yet there were men in shorts, T-shirts and ballcaps, actually more appropriate wear given the quality of the food. Overall rating “F”. Rodizio Restaurant is Brazilian carvery type fare with meat cut by a sword at your table. It was OK but not great. The meat again was slightly overcooked with absolutely no medium rare cuts which was very disappointing. The highlight seemed to be the roasted pineapple which they serve as a final course. Overall rating “C”. Mashua is sort of a fusion restaurant, part Japanese, part Peruvian. It’s actually kind of funky. The specialty cocktails are one of a kind, very different and incredibly tasty. The menu choices are limited but satisfactory. I had the snapper grilled in banana leaf. It was very good. My friend had the salmon with a crusted layer. It was not very good. The portions were small but well presented. Overall, I’d say this is one of the better places to eat but only due to presentation and taste, if you are really hungry, avoid this restaurant. Overall rating “B-“. Portofino Italian Restaurant. We were both looking forward to this restaurant as we both love Italian, especially my friend, she is Italian. What a disappointment for her. She wanted a salad to start, no salad. She ordered some meat dish which was swimming in oil. She refused to eat it and got plain pasta and sauce instead. The sauce was straight out of a can and as sweet as candy. I ordered a pizza. It was big and very good. We both ordered the tiramisu for dessert. It was very good. Overall, more of a disappointment with some positive signs nonetheless. Overall rating “C+”. Maiko Japanese .. the Tepanyaki dinner show restaurant. We were here on an earlier trip to this resort and knew what to expect. The show is pretty corny with lots of screaming and clanking of knives but the food is not bad. The meat wasn’t overcooked and is quite tasty but however, the fried rice didn’t quite cut the grade, there was something wrong with it, far too hard and grainy for fried rice. Other than that, this was an OK experience, satisfying but not fantastic. Overall rating “C”. ENTERTAINMENT We did not avail ourselves of the provided entertainment. We are not party animals and prefer a quieter atmosphere choosing to avoid the disco and dance sessions. What we did see, by way of entertainment, was amateurish and a little “over-the-top”. This was expected. We were at this resort on an earlier occasion and the entertainment was much the same. It passes the time and that pretty much says it all. I’m sure there is much more to the entertainment at this resort and those so inclined will likely be entertained well into the wee hours. We are not that type so this part of the review is slanted I must admit. DOS and DON’TS Do explore the entire resort, it’s immaculately maintained and amazingly clean. Do tip the staff from the housekeeper to the pool server … a buck here and there goes a long away. Do try the specialty cocktails at the Themed Restaurants. They are unique and very tasty. Don’t frequent the shops unless absolutely necessary, especially the stalls at the main plaza area. The stuff is junk and grossly overpriced, even when bargaining. Don’t get caught up in The Privilege Club proposition. It’s pressure sales personified. OVERALL The Aquamarine is a good resort. It has a lot going for it and overall our experience was positive. It’s not the best resort but it is an excellent value for the money. It’s very clean and well maintained and those familiar with Caribbean resorts know what I’m speaking of.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Great Vacation

    Reviewed by elizabethwT5369WF() on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I stayed at the Grand Aquamarine and it was beautiful, entertainment by the pool was awesome during the day, food was great and staff was very friendly ! During our stay i had a football injury (LOL) that i needed to take care of, simple bandaid and some alchohol swabs as my nail was pulled up ( yes it hurt!) I went to the front desk and Carlos Mercedes one of the Guest Service Managers was quick to help and gave me everyting i needed, he would see me throughout the week and always ask how i was doing, which meant a lot. Also Jonathan Suarez was quick to help when Carlos Mercedes was off the one day. Both were very professional and genuine. Overall our stay was great, room was always nicely cleaned, grounds are very well maintained, gym was also a nice perk. We would return for sure!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    very good hotel but I think that it is just too big, being part of a group of 7 hotels.

    Reviewed by June905(Hamilton, Canada) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff were wonderful, very friendly and helpful. Entertainment crew worked very hard to appeal to a variety of guests. Room was very clean. Acuario Buffet- food was good and the chefs excellent Unfortunately we were unable to reserve an a la carte restaurant of our choosing or day of choice. This was right after being checked in. Why? We did manage to book 2 other restaurants for the last 2 days of the trip El Olivo Gourmet- food excellent. ?? Portofino Italian - We were not impressed with my husbands meal. Ordered Linguine with seafood. They brought spaghetti instead and 3 out of 5 clams were not open. They should never have been on the plate (cooking 101). I mentioned this to the manager on the way out and he just made a circle with his hands and said -well at least the majority of the meal was good. I was not impressed with his response. The pizza was delicious at this restaurant. Burned out lights. I informed the front desk on Wednesday that the lights entering villa 72 and the light going up the first set of stairs were burned out. When we left they were not fixed yet.

    Individual ratings:

    Location

    Location-3

    Service

    Service-4

    Not As We Had Hoped For

    Reviewed by I1139QLdaves(Ottawa, Canada) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    A year ago my wife and I stayed for the first time at a Bahia hotel, that one in La Romana Dominican about an hour out from Punta Cana. We had been so impressed that we decided this year to save the drive from the airport and just enjoy the amazing beaches of Punta Cana. First off, the beaches are just that, truly amazing. Right off the resort was the ability for long walks on soft white sand or a jump in the ocean that had very little seaweed and no jellyfish that we saw. The ability to get a chair at the beach was never a problem and they have restaurants and bars convenient for something quick assuming you don't arrive right at lunch. The hotel was as expected, very clean and luxurious and the resort offers lots of choices whether you're thing is buffets or à la carte. Further, all if the staff were terrific, much more accommodating than our stay in La Romana a year ago. As a winter destination this resort certainly hits the mark...on paper. The biggest disappointment was the tiered system amongst the adjoining resorts. You're allowed here or here but not there. You are not permitted to drink certain selections as you are not "Ambar" or "Priviledge". I'm sorry, when you pay for all inclusive the last thing I was expecting is being told that a dinner selection is an extra cost, a big cost. Aquamarine has one pool and although you can use ones on the other resorts, we paid for adults only. The challenge was that the Aquamarine pool was forever noisy with too many events and folks who seem to be enjoying their first visit south. We also would not have expected the lack of enforcement to the dress codes at the restaurants which wouldn't have been bad except you almost feel out of place not to mention hot in closed shoes while the fella at the next table sits wearing flip flops. Definitely more of a Cancun feel in that anything goes. The reality is that this resort is not the "luxury" found at a sister hotel a mere hour up the road. If you're looking for a rested vacation quiet of the crowd with the expected selections at the bar or restaurant, pay the upgrade for "Ambar" or better yet head to La Romana. If you do go expect lots of walking as the place is huge, loads of people fighting for scraps at the lunch buffet by the beach and in general the feeling that "inclusive" really doesn't exist here.

    Wished we booked Amber

    Reviewed by JoanneG3(Thunder Bay, Canada) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    2 years ago we stayed in the Amber Luxury section and this time we stayed in the Aquamarine. The biggest difference we found was the food! In Amber the food was top notch and changing up with theme nights in the Buffet and great entertainment. Also you could venture to the other resorts for lunch/supper buffets. We found in Aquamarine we were denied access to other buffets unless it was breakfast. The buffet restaurant in Aquamarine stayed the same for lunch n supper and we did not notice theme nights. We did enjoy the French restaurant the best out of the 3 speciality ones we tried.