TripAdvisor Traveler Rating

My family and I recently stayed at the Impressive Premium Punta Cana, booked through Costco Travel. Although we had a good trip, there were things missing or areas of improvement that we felt could have made our experience a great one. Arrival in Punta Cana Upon landing in Punta Cana, Destination Services transportation company approached us fairly quickly and we were driven to the resort. We were dropped off at the non-premium entry point, but the staff promptly transferred us via golf cart to the correct side. First Impressions We were each given fresh watermelon juice drinks which were tasty. The check-in process was quick and easy. My husband, daughter, and I got our wristbands which were informed that if they were missing would cost us $300. The Open Sea buffet was our first stop since our room was not ready. While there was a wide variety of food, the quality of it was not impressive contrary to what I expected due to their hotel name. Bland flavors seemed to dominate the offerings. We tried to make dinner reservations at the Japanese restaurant, but it was fully booked for the night. In fact, reservations were unavailable for our entire stay, which was a huge disappointment. One of the reasons we had paid extra money for the Impressive Punta Cana was for the upgraded views and amenities. Unimpressive Room We had the upgraded beach view room with two double beds. The view of the beach, though visible was definitely not what we were hoping for as our room faced another building and the beach was off at an angle. The room was clean, with a stocked mini bar complete with water, soda, beer and champagne. The bathroom had a nice sized jacuzzi tub and shower complete with a rain style shower head. The beds were fairly comfortable but the pillows were too thick resulting in both our daughter and I resorting to utilizing the decorative pillows to sleep to prevent neck pains in the morning. My husband was okay with the thick pillows as he is a side sleeper and utilizes a thick pillow regularly. The A/C was regularly set at the lowest setting of 15°C but at night felt much warmer resulting in blanket and sheet having to be removed. Culinary Adventures We ended up trying other dining options. The Italian Restaurant was available, but the portions were disappointingly small (with an emphasis on the chicken inside the chicken waffle sandwich entree and the fish for the fish and chips entree), and the flavors were plain (that was the theme for our food during our stay). We were able to try the Olive Tree Restaurant which required reservations. The food was again bland but the desert (chocolate cake and apple pie) was the best desert tried. The other two buffets continued the theme of lackluster taste. On the other hand, there are several bars around the resort, and the service was fast and friendly. Watered-Down Drinks and a Lemonade Delight One of the things we noticed was that the drinks were watered down compared to what we were used to in the United States. The alcohol variety was definitely not premium as their hotel name implies and flavor seemed to be off compared to what we were used to. However, our daughter found comfort in their lemonade juice, which became her go-to refreshment. Final Verdict Overall, our experience at the Impressive Premium Punta Cana was mediocre. For the amount of money spent on our trip, I felt that there could have been better quality food and drinks as well as more availability for the dining options. The staff was friendly and attentive was helped.

First of all, I cannot say enough about this resort, what makes it super fun and special is is a guy named Cappacino and there’s a girl name Raisa that truly make your stay exceptional! Super personal, super fun, hard workers with fantastic personalities. And it also doesn’t help that they’re both easy on the eyes! But seriously if you are here look for cappuccino and Raisa in the entertainment jobs. Impressive got it right by hiring these guys! We enjoyed the food as well and the à la cart. The only one we did not like was the olive tree, Mediterranean. But we certainly enjoyed all of the à la cards again I cannot say enough about Cappacino and Risa 10 stars.??

Best entertainer: Cappuccino Best dj: Dj Chulo Best bartender: Juan & Wanda They did their best to entertain, take care of us tourist, and made our time memorable. We appreciate them, and they should be recognized for their amazing work @ the resort.

Having a great time at this resort with a few hiccups. Arrival; good experience at the airport, no issues with immigration at all. On arrival grab a porter as he got us through the lines to our transportation no problem. Transfer; Costco does their own transfers, fast and efficient. Check in; huge hiccup! No rooms ready as we had booked 3. A few moments here and finally 45 mins latter got the rooms. Personal Butler; difference maker, cannot say enough about Miquel. Helped in getting us our rooms, booked all the al a carte meals (breakfast, lunch and dinner). Meals; main buffet is terrible, no variety and food is cold. Main staff rude but everyone else very pleasant. Premium buffet and On the grill buffet; much better. Tapas and Pizza; really not good. Snack Bar; adequate. Italian; great breakfast, lunch and dinner. On the grill; great Mexican; not so good. Japanese; excellent, you must go. Olive Tree; second to Japanese and really good. Bars; all very good. Pools; main pool very busy but premium pools always had seats. Good trip and an honest review. One thing I must mention is the food in Cuba better than most food here.

I went there to celebrate my birthday had so much funciona, great drinks when you are in premiun services, and the premiun snack bar is amazing... the people that wprks at the hotel is always on service and so gente and kind. We arrive early and is so many things around the hotel do kill time... food is good nice variaty on the main bufette service station. Rooms are comfy for sure I will come back... is the perfect spot to spend more time... sadly we just had a weekend on there. The entertainment was so excited and fun. ChOCKI or CHOCOLATE made our time there so freaking fun and we have so many good memorias.