Azul Beach Resort Riviera Cancun, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Azul Beach Resort Riviera Cancun, by Karisma review

    What to expect (based on 13926 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Service

    Reviewed by anthonypG337SV() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The service was great in all the restaurants also the room service but one person stood out. His name was Jose Luis the beach (pool) waiter.He waited us (4 people 2 adults 2 children) hand and foot, we were never without a drink. He was polite, he gave us information about the area (churches, shops and restaurants) and he put up with my grandson who is a handful. I forgot how nice Mexico was I have not visited in a while If you had more people Jose Luis the the resort would never be empty. Thank you, Antthony P.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Exceptional butler service!

    Reviewed by mkwilson(Pittsburgh, Pennsylvania) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our first time staying at a Karisma property. The most outstanding part was the staff's service. I heard they were understaffed due to covid, but you would never be able to tell. They all worked so hard. Most especially, our butlers Valentin and Janet and our pool butlers, Dorian and Miguel. Our rooms were always fully stocked with whatever we requested and our Bali beds were ready daily with a cooler. It was so nice to not have to worry about ever making dinner reservations. Please tip these folks..they deserve it!!! We had a swim up suite which was nice for the kids. Only complaint was the food at the resort was ok. Nothing spectacular. Very americanized. Would have liked to have more authentic Mexican food. Beds were very comfortable! Spa service was great.

    Fantastic Vacation!

    Reviewed by annebQ8668VV() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are sadly leaving Azul today after an absolutely wonderful week. The entertainment team of Daniel, Luis, Gio and Omar made our stay so much fun. Our favorite activity was beach volleyball at 4:00 everyday. The evening shows were fantastic as were all of the wonderful staff of the resort. Thank you to our butlers, Karen and Valentin, for taking such great care of our family. We look forward to coming back soon!

    Combined Wedding, Honeymoon & Family Vacation

    Reviewed by Matt P(Aberdeen, South Dakota) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We always said if we were going to have another wedding it would be on a beach. We found this place thru Delta Vacations-they recommended it as a great place to have a wedding. We brought our 5 combined kids (12-21) & a dozen other family/friends along. The resort didn't disappoint. The property was the right size for us. w/5 kids we wanted them to have the ability to do their own thing but still easy to find them day/night. Resort is still around 35% occupancy so you were never worried about crowding or finding beach/pool chairs. Everything was well cared for. Rooms were clean & comfy. The staff all works hard. We had the wedding on a windy day, not much anyone could have done about that. It was right on the beach & the staff did a great job setting up. The package included the most beautiful flower arrangements including the bouquet. They moved them to the reception dinner & then up to our room for the rest of our trip. The breakfast in bed & moonlit beach private dinners helped provide the honeymoon part of the trip. Asley M. was great to work with before we arrived, met with us before the ceremony, & stayed around thru dinner to make sure everything was taken care of. Totally a non-stressful wedding for us! The kids really enjoyed snorkeling & we found a guy on our beach selling a trip that would pick us up on-site. Paid $40/person to get a ride to a beautiful reef not far away. Fun experience The only drawback we found was the constant seaweed washing up on the beach

    Amazing Vacation!

    Reviewed by KarinaTN(Miami, Florida) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family had an incredible vacation at Azul Beach Resort! Thank you Nancy Burgos for the proficient help in guest reservations. The hotel is beautiful with a wonderful landscaping. The staff was very careful to address concerns with COVID by wearing masks, having sanitation stations and checking temperatures at the restaurants. Ana Rubio, Nylse and Jose at the ABEO’s reception made us feel so welcomed! Ana was always pleasant and ready to assist us with anything. Our housekeepers Angela and Francisca always had our room very well cleaned, thank you! We had butlers Janet and Valentin assisting us and they took very good care all of our needs. Janet did an awesome job; she was very responsive and efficient! Dorian and Miguel from the premium section pool were fantastic, making sure we had everything we needed. Great food at room service, thank you Jorge Viveros from Room Service. We had a great SPA experience with Erica, Greysi, Rita and Perla. In addition, we want give a shout out to Lupita and Noel from Pizza Pizza; Juan and Rolando at Siena’s breakfast; Mateo, Jose, Jorge and Enrique from breakfast at Zavaz and Angel at Zavaz’s dinner (a true expert) for impeccable service! The employees make this place great! They all made such a wonderful experience for all of us! Thank you!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5