Barceló Maya Grand Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 13052 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Overall very good but room for improvement.

    Reviewed by cameroncU1821RU(United States) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Despite lots of amenities closed due to COVID pandemic and a tropical storm on our first day we were able to use some of the beach sports items by the end of the trip. Beach area at Barcelo Palace resort was not in good shape with lots of rocks (permanent) , sea weed and thin amounts of sand on majority of upper beach. Lots of pool areas to make up for beach conditions. We found some sports activities open in days after the storm. Beach by the water sports was very nice and sandy. Had a great sail ride that gave us spectacular view of the extended area. Sailing staffer, Ramon Nestor, who handled our group, was so nice and very personable. Recommend asking for him if you want sailing assistance. Dolphin show was very good but way too short. Overall food was good, restaurants great and most of staff went out of their way to be accommodating. Arcade ridiculously over priced and costs extra...hence never saw anyone use it...dumb mistake by management during tropical storm. Very long wait times checking in and out. COVID procedures strictly followed by staff.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Everything a vacation should be.

    Reviewed by Lokizle() on Jul 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived at the Palace section of the resort a week after it reopened post Covid-19 lock-down. From the beginning the small amount of people was a bit shocking, but the welcoming atmosphere was ever present. The resort was still kept very tidy and clean. The staff incredibly friendly and helpful as per usual. Post COVID the entire staff always wore masks, temperature checks were done every time when entering the restaurant area for breakfast, and hand sanitation stations were everywhere. Because of the government mandate the bar area had to close at 11, which was a bummer, but that wasn't the resorts choosing. Throughout the 5 day stay at the result the event and activities direction Iris Iara was on top of her game with trying to engage the slowly increasing number of visitors to participate in fun activities. Those activities ranged from sand and water volleyball, to water exercise classes, or ping pong battles. Iris was assisted by Natali Garcia and the two of them went above and beyond each and every day. In the evenings the restaurants provided a wonderful way to cap off a great day with some great food. Highly recommend the Brazilian restaurant at the Palace! We got extremely lucky with our server Alejandro Preciado who waited on us on two separate occasions. Alejandro is extremely knowledgeable and passionate about the food and providing a great experience. Each one of his suggestions for a dish was a smashing success. This man deserves to manage one of these restaurants!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    vacation cancelled

    Reviewed by robertm275(Dundee, United Kingdom) on Jul 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unfortunately my vacation in September of this year has been cancelled,however i would urge people lucky enough to still be going to do it this place is heaven and having been at the tropical resort last year was very much looking forward to this year but alas not to be however as soon as confirmation of cancellation came through i rebooked for next year and it can't come around quick enough as the staff(and I include all staff working in this wonderful place) make your vacation a joy so here's to next year and to all at the B.G.R.M Te veo pronto Robertm

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Corona virus stay

    Reviewed by H4870XZscottf(Clarksville, Tennessee) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here over fifteen years ago and enjoyed that stay very much so we decided to return. The place has grown to an enormous resort. There are plenty of activities , food,and nice beaches. We were one of the few there during the week of 03/14/2020. The virus scare put a damper on a lot of activities. We had reservations at several of the private restaurants on the resort , but were greatly disappointed when they suddenly closed the restaurants without notice. There communication could have been better , but under these times and circumstances we took it in stride. The facilities did not disappoint and the staff was polite and friendly and smiling ( except the hostess in the Italian restaurant , she was not a pleasant person and should have an attitude adjustment). That being said we would go back.

    Perfect Family Leisure

    Reviewed by Ievgen Z(Kyiv (Kiev), Ukraine) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Barcelo is perfect as usual! :) We spent two amazing weeks in Barcelo Maya Bech with my wife and two kids (1,5 and 4,5 years old). The hotel is nice, regardless of the fact that it's not very new. Staff was very friendly. So, everything was fine. We recommend this hotel as the perfect option for family vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5