Catalonia Royal Tulum

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9593 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Holiday

    Reviewed by Natalie P(Sudbury, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I travelled with my friend and we both thoroughly enjoyed our week at this resort. Our interactions with the staff were happy experiences where they often joked. We had the privileged package and really enjoyed the Be Loved restaurant at the beach. The food there was so good, that we ate 2 of our meals there every day. We had several very rainy days while there, but took advantage of the hydrotherapy spa and relaxation area during the downpours. It was included for 1 hr each day as a privileged guest. The beach was perfect. Clear turquoise water, no seaweed, soft white sand. Just outside the swimming area you could snorkel and see schools of fish and coral. We dabbled in a few of the activities- yoga was ok- but as the instructors did all of the activities, they were more jack of all trades and not masters of yoga. The water volleyball was fun. The dancing with Frida and Suzy was awesome as these ladies are phenomenal at shaking what their mommas gave them, and get you to have so much fun. The evening entertainment overall was good. It is a smaller resort and they bring in outside entertainment. I was really impressed with the Aqua show of dancing and synchronized swimming. They really had impressive skills, and I had never seen an aquatic show at a resort before. After the shows, the entertainment team kept the energy alive with dancing and a DJ several nights. A few nights they had a band and taught salsa. A highlight was dancing with Asis, as he can smoothly lead a girl with little salsa skills and make her feel like a dancing queen. Our room was clean, comfortable and always at a good temperature. The chairs on the patio were very uncomfortable and cushions would have been appreciated. Last year we visited Catalonia Royal Bavaro, D.R. We enjoyed both resorts. I liked how the Bavaro resort had two pools. One infinity, relaxing pool, near the ocean and another pool closer to the lobby where there was often a pool party late afternoon with a DJ. The sun would always hit the bar at the end of the day and you could maximize your pool party fun. The beach at Tulum was so much better. Clearer, wider beach area and no seaweed. One complaint is that there was no Food area late at night. They did have room service through the night, but the food from 11pm-7am was cold, very dry and lacking. We were hoping for some pizza after a night of dancing and drinking :) Overall incredible vacation, great location, delicious food, wonderful people, spectacular beach. Thank you Catalonia Royal Tulum.

    Individual ratings:

    Rooms

    Rooms-4

    Value

    Value-4

    Amazing!

    Reviewed by Carole C(Vaudreuil-Dorion, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 1st time at this hotel. It was amazing! Adult only resort and higher rated hotel, makes a difference. We got in 4 hours later then scheduled but check in was quick, efficient. The food is great, for the restaurants we tried, especially the Tao Cat, a must. Next to a little pond, the setting is like another world. We unfortunately had to leave because of mosquitoes, (I'll come back to that later) were just so bad for my husband but we had ordered the food and wine, they sent everything to our room, by Roberto, our waiter, very nice person to watch for. The food was out of this world. All the restaurant offer a wine list which you have to pay but you can opt for the house wine, which is part of the all inclusive. For lunch, we prefered the pizza place, next to the pool area. If you can get Maria who is also at the buffet for breakfast, she's very sweet. This place for lunch, wow, the hamburgers, beef burrito, calamares, hard to choose and their chocolate mousse! The buffet next to the pool for lunch was not quite for us but this is a personal choice. The site itself is so clean, and the tropical, almost jungle like vegetation is really beautiful. Rooms are very nice, clean, comfy beds. If you are prone to mosquito bites, I strongly recommend strong stuff, we bought product on site but didn't do anything. The beach was very nice, well maintained and no algea. I highly recommend this resort!

    First time at the Catalonia

    Reviewed by 924david(Hertford, United Kingdom) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We choose the Hotel Catalonia mainly because it was adults only and, also, as we had not stayed there previously. We were late arriving due to Cancun passport control having just one official checking passports for at least five planes. Then we got stopped at security due to their bizarre method of pressing a button to see who they decide to stop and search! The hotel however had plenty of staff on reception and we were quickly in our room and looking forward to our first Mojito The room itself was basic and the TV had very few English-speaking channels. The mini bar is topped up daily. The cleaning seemed to be a little dis-organised as we sometimes got back to the room at 4 or 5pm and it had still not been cleaned. The hotel was a lot smaller than others we have stayed at and we found it easy to get around. There is a privilege block, but I can’t honestly see what real extra benefits it brings other than a very small dip pool, small part of beach sectioned off and their own bar and restaurant. One of the biggest issues I have with hotels in Mexico (and other countries on the continent) is that smoking seems to be permitted basically anywhere. One night we even had an American sat in an enclosed bar asking if anyone would mind him smoking his obnoxious cigar. The pool also seems to have a smoke anywhere you feel like it rule. Another rule seemingly not adhered to is that sun beds cannot be reserved. Many were daily (although to be fair it seems to be a North of England bizarre tradition given most were reserved by them!) so unless you want to arrive at the pool extra early in the morning to put your towels and pegs on them you probably won’t get a decent sun bed. There is a lot of activities organised throughout the day, I felt that some of them did not fit in with the general demographic of the hotels guests and would be more suited to a younger clientele, however some people were joining in so maybe it’s an age thing on my part! The swim up bar was a great place (superbly tendered by Oscar) to enjoy a relaxing cocktail until after lunchtime when the drink really kicks in and some of the guests get progressively nosier and rowdy and even in one case struggle to get out the pool and then collapse on the pool side drunk as a skunk to await medical assistance! The hotel cannot be held reasonable for the mindless behaviour of their guests however! There is a smaller bar next to a cafe restaurant but again the smoking rule is not enforced. I have to say the sandwiches in the café were excellent and recommended for a light lunch time snack and the service by Carlos was also first rate. The beach really is beautiful with plenty of beds, there is also fruit bar that served excellent juices. Again, my only real complaint is that you find a nice bed only to have a smoker arrive and you end up smelling as bad as them!! The food in the restaurants was overall very good with quite a bit of choice. The buffet restaurant was our favourite and a special mention to Quetzabel who runs the restaurant very professionally always with a smile on her face. The lobby bar closes at 11.00pm which I feel personally is a bit early as the only other bar open is the one by the pool. The service was also a bit hit and miss sometimes in this bar. There is a small market that opens twice a week, whilst we bought an item from it, I really did get fed up of strolling past only to be accosted by the vendors to buy their goods. Also, if you have a room near the market you will be disturbed by them packing up after midnight! Overall the hotel is a very nice place to spend a couple of weeks in the sun with good food and a nice environment. However, the smoking, noise and hounding by the market vendors and also the monopolising of the beds would put me off returning. However in saying all that, we enjoyed our stay at the Catalonia and being in the company of generally nice people for two weeks, I would read subsequent reviews before deciding whether to return however to see if the minor issues I mentioned have been resolved.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-4

    Paradisical

    Reviewed by Jonathan L(Machida, Japan) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I see that most grievances are about food. To be clear, I have booked a privileged room both times I've stayed here and eaten exclusively at the B Loved restaurant at my friend's recommendation. The food at B Loved is spectacular. The staff resort-wide are lovely, the facilities are kept well, and the beach is the most stunning I've ever been to.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-3

    Amazing holiday

    Reviewed by spans239() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at this beautiful hotel for 11 days. Upon arrival you are greeted with a gorgeous cocktail and a very welcome cold flannel/face cloth in the very lovely open reception area. The 6 different room blocks are separated by a lovely forest home to these cute little animals (cannot remember the name!!) and then over the bridge and opening onto a lovely pool area and a stunning beach. We very much appreciated that there was always a sunbed available either by the pool or beach. All the staff are lovely and really friendly. Always wearing a smile and incredibly kind and helpful. I am so impressed with their hard work to keeping the whole resort clean and spotless. From their constant scoping of empty glasses to even picking up twigs and leaves from the rain. I honestly cannot praise the staff enough for everything they do. Very hard workers. Our room was comfortable and fresh with a lovely waterfall shower and kept beautifully spotless and towels changed when necessary. I particularly like the fact that they supply beach towels and then change them every evening during turndown service. However if you miss it, you can always swap them at reception. Breakfast buffet and the Bloved (for premium) restaurant did a superb breakfast, with the buffet offering a ridiculous amount of different food from fresh fruit to waffles and pancakes. Lunch at the buffet by the pool was always very nice and with different options daily. We also enjoyed the snack bar, located opposite and next to the bar. The only downside to our stay was the dinner food. We were the most disappointment with the tapas and Mexican restaurants. We were really looking forward to authentic food but sadly it was not. It wouldn’t stop us from coming back but I can see room for great improvement on that front. Overall if you’re looking for a very relaxing holiday with a lovely atmosphere we would fully recommend.