Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13861 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Traveled with a Group of 15 Ages 8-83

    Reviewed by maggieben2019(Tulum) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I would recommend this place. It is not so big that our group of 15 was getting lost. The kids LOVED the waterpark and woodward. SPA was AMAZING! Drinks were good and cold. I loved that they had Corona and Corona Light available. Top shelf was too! Martha at the spa was amazing BUT Ivonne by the pool was extra amazing.(please find her and sit in her area) She remembered that my 83 year old father liked iced tea and brought if for him the very next day (without us asking) AND she did it as a favor because we were not even sitting in her spot. Please keep in mind...the food wasn't excellent. I would even go as far to say the Market was pretty much awful...however that did not stop me from eating. I would return just for the first class treatment from the staff, but may reconsider because of the food. This was my second trip to this location. I have also stayed at HRPC. The staff was great! like BEYOND great! Reservations were hard to get. We were with a group of 15 and we were willing to split up tables too. I NEVER had a hard time when traveling with less for dinner. Don't expect it to be quiet at night. People are up and walking around after having a good time...and can be loud in the hallways. That is really not different than any other resort...actually to be expected. I loved the "beach" area and so did the kids. It is more like a lagoon, but 100% swimable and NO seaweed. Lots of fish to see as well.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Basra-Dhillon Wedding

    Reviewed by Defender2020(San Jose, California) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We attended a destination wedding at this site. Since we didn't have kids with us, it would have made sense to put us in the Adult section instead we were put in the family section. Which was an absolute nightmare because you can hear the family next door who were very LOUD.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    More than fantastic!

    Reviewed by Amanda V(Sao Paulo, SP) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Super recommended, friendly staff and great amenities. My family and I were very well treated. We spent four days and three nights and we had an amazing time. The place is beautiful and clean as I have never seen before!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Nice place, far from airport

    Reviewed by Lexer75(Miami, Florida) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We attended a wedding here and there were good things and bad things: Good - Food was great. So many options. Drinks were good. Pools and beach were great. (very cold pool water) Rooms were nice. Service was great. William in The Market was fantastic Bad - Hallway in Rock Royalty bldg 2 was so loud. You would hear a mouse go by if he went by. Property is massive, I think i would like a smaller place Bathroom setup in room. Overall, it was really nice and a fun trip.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Perfect wedding!!

    Reviewed by jonb409() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived on the 29th October for our wedding which was on the 5th November. All the staff were great. The drinks, the food was amazing! We were upgraded to rock royalty and I want to give a special shout out to oscar and vinz the butlers. They were amazing and made our stay extra special! The wedding coordinator Tony was brilliant. So organised and the day was perfect. 17 of us flew out for the wedding and everyone loved every minute of our stay. We can’t thank the Hardrock and their team for a special wedding and holiday and everyone will be back. We hold a lot of love and memories there now which will stay with us forever. Thank you again for an amazing experience and we truly did party like rock stars!!! Jon and kyle