Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18158 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing

    Reviewed by justinm275(Indianapolis, Indiana) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are winding down our week visit at the Occidental Xcaret. This place is special. We are members of the “First Club” and could not be more pleased with the experience. Every year the property gets better. Eva Amaral Torres at the First Club among others make you feel like this is your home away from home. Well done! The entire resort is within a jungle environment and Mayan ruins are right outside your doorstep. Wake up early and you might see the monkey’s swinging through the trees. The beach is small, but all you need. Very safe for small children. The food is amazing and the Hawks definitely keep the pesky birds away. The resort borders Xcaret park which is a must if you visit. Get the basic package as you can walk back to the resort for lunch through a special passage. Ask the concierge. The evening show at Xcaret, included in the day pass, is very cool. We have seen the show at least 5 times over the last 10 years and it never gets old. We love everything about this resort, especially the people working at the First Club. We will return soon!

    Pretty Good 10th Anniversary Trip

    Reviewed by Matthew C() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    For the most part my 10th anniversary trip with my wife and two kids (3 and 6 yrs) here was pretty good. Going there in October means it was more rainy than in the summer months, but still it was sunny half of the time. The food was just so-so, but some dishes/restaurants were really good (Paco's Tacos). The property is nestled in the trees which provides this very cool jungle feel. There were monkeys swinging in the trees, Coati's playing on the paths, and colorful Macaws squawking around the main buildings. The beach area is pretty small and usually fills up pretty quickly so it's hard to find a chair sometimes. The bar is right there on the beach also, so there were a lot of people drinking which made the vibe a little more "party" than "family." The service here was really great though. People like Katherine, Areli, and Regina at the Kids Club were super nice and great with our kids. Rigoberto Perez at the upstairs dinning area (Paco's Tacos) was extremely friendly. As well as Carlos Iuitz, our bell boy, everyone was really friendly and helpful. The only real negative was that they promised us a couple of two-for-one coupons to Delphinus (swimming with the dolphins) and Chichen Itza (Must See) for allowing them to present their "vacation club" pitch to us. They said it would take less than 90 minutes, but after over three hours we were still there. And afterward, I found that the deals for those two experiences we got coupons for would've been similarly priced had we gone and booked with those companies directly and not had to waste our precious vacation time listen to them "sell" us. Overall pretty good trip though.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-3

    Darrens 50th trip

    Reviewed by louises985(Norwich, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had stayed here 10 years ago for my 40th so really didn’t know what to expect with the property being another 10 years older... we weren’t disappointed, in places you can see the extra ten years.... the rooms are looking a little tired (we had just come from the Cosmo in Vegas) but they are clean and it wouldn’t stop me visiting again, the food was great and the restaurant choices were good too... There were some changes... the new walkway up to the beach and the river... Shopping area was still good and the evening market was also welcome...

    Avoid Barcelo staff but hotel staff is great

    Reviewed by pixieofdestruction() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My hotel was excellent! My only regret is buying my Xcaret, Xplor, and Xel-ha entrances online with barcelo.com Your best bet is to only get your stay at barcelo.com and get your entrances and transportation at the Trips center. They're a 3rd party and transportation is well-organized. If you did already buy your park entrances through barcelo.com, be sure to check in with them at the lobby when your cabby drops you off before you go to your receptionist for your room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Not worth it guys

    Reviewed by Sallywtf() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Save your money not worth it, food is poor and not much better in restaurants, staff always trying to sell you time share, not enough staff at beach bar and trust me you need a drink once you walked alway to beach as trams don’t stop, only Moses picked us up, other drivers only seem to look after the royal guests, paid ticket to go into park only to find out you after pay extra once your in there what a con, watch money at atm machine if you receive any money that has been written on then only good for toilet paper cos they won’t except it anywhere, shop is very very expensive for snacks, bathroom in room leaked water from ceiling down wall and onto toilet (3 attempts before fixed) towel rail hanging off wall, sheets not cleaned daily just redressed on bed, wifi is a joke you get 10mins free or you have to pay, you spend 9 grand on a holiday and wifi is extra wow, only high light is the people we’ve met here and they departure date, very disappointed and as you probably guessed will not be returning..