Ocean Riviera Paradise

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10395 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing property with great food and staff

    Reviewed by traveling_wildcat123(Houston, Texas) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is overdue as its my third trip to ORP I traveled there during the pandemic in September of 2020 as well as in Aug of 2019 and Aug of 2017 in the first year the resort opened. As many are aware the beach has eroded considerably since its opening in 2017 and the water can be rocky so wear water shoes that said the resort has a lot of pluses and reasons why we have kept going back. When we stayed occupancy was maybe 25% M-Thursday and about 35-40% on the weekend. The Eden building is closed off and guest reserving there were moved to the other 3 buildings. Covid pre-cautions the resort staff took our temperature and disinfected our bags before entering the resort. All staff always wore mask and most also worse face shields. They also ensured that all people wore mask at the breakfast buffet and other restaurants and I saw some turned away if they did not have them on to go back and get them. Check-in was very fast there was a small line when we got there and it went a bit slow but we were finished within 20-25 min. We were upgraded to a top floor room overlooking the El Beso pool. The rooms at ORP are beautiful and large junior suites we have always loved the rooms. Tip keep the balcony sliding doors closed or it can create a wetness on the walls or even a musty smell if you keep it closed more it should not be an issue. The resort is very segregated with the family section (Daisy) the Privilege and Eden sections closer to the beach. We prefer the adults only El Beso section and really don't have much interaction with kids other than at restaurants. The El Beso pool is lively and the entertainment team keeps the party going with fun and games. They do a great job. This year Miguel, Salvador, Gamo and Raul all kept us entertained at El Beso during our stay. We loved to play water volleyball in the El Beso pool during the day as well. There was little social distancing going on in the El Beso pool bar which was the only one of the 4 pool bars open the other 3 had the upper land side open only but I had so much fun met a lot of great guest from Mexico and other areas of the US and a few Canadians as well. Juan did a great job getting us drinks at the El Beso pool bar as did others whose names I can't remember. I also want to commend my friend William bartender at the beach bar by Pez Vella for doing a great job as he did last year at the El Beso bar. The coffee bar is always great but this year they did not have the best hours as only open from 3 pm till 11 pm. Pro tip you can still get great macchiato's, latte's and cappuccino's, espresso shorts and more at the lobby bar this year in the morning so you don't have to go without in the morning just know where to go. The breakfast buffet was a bit smaller this year but still amazing the staff served you this year rather than having the guest serve themselves due to covid. They have a number of live cooking stations for omelets as well as nuttella crepe's though those were only open on the weekend when occupancy was higher. Guest at El Beso also have access to Blue Moon for breakfast and I have eaten there 3 times for breakfast between my first two visits but it was not open for breakfast this year due to covid. They have a great lobster benedict dish I highly recommend as was their western omelet dish forget the exact name. Due to low occupancy the buffet was not open for lunch except on weekends and everyone could eat at the various pool snack bars which each serve different items or go to Pez Vella for a small buffet of mostly snack foods it could have been a bit better for lunch. The ala carte restaurants are mostly all great. Blue Moon is by far the best but we also have had great meals at La Locanda, Margaritta, the steak house (though I prefer steak at the Italian restaurant), Sakura (great show), as well as Pez Vella for seafood but it was not open for booking this trip. This trip you made reservations with the app and we were able to get reservations all but the first night and that night they still seated us anyway. The restaurants up front rotated so they were not the same all nights this year and there were only 3 open a nigh most nights though one weekend had 4. The buffet is not the best option at night go to the ala cartes. In general Route 66 is our least favorite for taste but I have eaten here the most as it is the after hours place to grab a late night snack open after the disco closes though this year both the disco and Route 66 were not open late. The lobby bar was open till midnight each night though. Entertainment this is normally a very strong area at ORP from daily activities they also normally have 2 foam parties on Tuesday afternoons by the beach and El Beso pool on Saturday afternoons. A big plus is the amazing shows at night including the Greatest Showman, the Pop show (Queen/Madonna etc), the Broadway show, The Lion King and others. They also invite local craftsman in to sell and highlight local Mexican crafts and arts on Sunday there was not so many this year with covid but I got a great painting here last year. They do have a small casino on property with limited games that is open late but with covid it was also closed. The bowling alley was open though and this year for the first time we played 3 nights at the bowling alley and thanks to Abraham who provided great service there. I also would like to commend Hector who cleaned the rooms in the El Beso section for the great job he did for us as well as Carlos and Santiago at Amaranto for breakfast as well as the customer service manager in the business center area. This year there was a lot to deal with but my week at ORP was the most normal and fun week I had all year and I appreciate the team there for helping make it possible.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Outstanding wine experience

    Reviewed by lazarusg2014(Nashua, New Hampshire) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The highlight of my 2-week vacation at Ocean Riviera Psradise resort was the series of 3 wine tastings led by Sommelier Sergio. These tastings are offered weekly and include 2 white and 3 red wines accompanied by a selection of small bites (cheeses, fruits, deli meats like salami and prosciutto) to pair with the wines. Sergio focuses his presentations perfectly for resort guests who want to learn about wine/food pairings and have fun at the same time. I also enjoyed several conversations with Sergio about wide-ranging wine topics. We share a common passion for the wine world. Writing as wine industry professional with extensive experience developing programs for restaurants in the greater Boston area, I would hire Sergio in a heartbeat to manage training programs for my restaurant clients. Ocean Riviera Paradise is fortunate to have Sergio on staff.

    Bad service, not worth it

    Reviewed by 949taylorr() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very unhappy. The rooms are nice, and the animals around the property are super cute and the best part about our trip. The service is awful. Their staff is super overworked. They also have absolutely no vegan options at all. My partner and I are vegan (so many people are) and we won’t be back because of that. Very sad because we travel to Mexico a lot!

    Birthday Girls Trip

    Reviewed by ashleygosnell(Dallas, Texas) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We weren't told of changes before we came-- very different from website, especially if you upgrade for privilege. * room service is not 24 hours anymore- stops at 10 PM-- but it's pretty terrible anyway * Sakura & Blue Moon are good, buffets aren't very good * Priv. lounge is closed * No better breakfast brought to your room * Beso bar had no sushi *Bar closes at 12 PM :( * entertainment is okay * beach isn't very pretty, needs more sand, and needs the big rocks removed * the coffee in the resort is TERRIBLE EXCEPT at coffee shop!! * Priv. area of beach is kind of gross and is far from beach pool * Looks like they are very pushy about sales-- just say no/avoid/don't go to meeting or get welcome gift * hot tub on rooftop takes forever to fill up-- plan accordingly! Loved most of the service professionals, the accommodations, the animals, the drinks, the coffee place, and the spa.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    50th Birthday

    Reviewed by carmonvaughn6(Olive Branch, Mississippi) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great time despite COVID. The resort has limited restaurants and amenities open. But I think they do a good job of balancing the different restaurants nightly so that you can get a different vibe each night. The Sakura restaurant was the best. The food and the atmosphere they create with the food being prepared before you was Great!! Shout out to Cesar who greeted us with drinks and explaining the resort activities and did not over sell us for the timeshare presentation. We did it for free massages which was Excellent. We upgraded for facials too!!! The resort has been beaten down for all of the hurricanes this season and with COVID , but we had an Amazing time at the pool and at the beach!! We will come back to see the REAL FULL resort in action!!!