Paradisus Playa del Carmen La Perla

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12393 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful family get away!

    Reviewed by 1972jennifer() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I traveled for Spring Break with our kids (17 and 20) and 2 of their friends (20). We stayed at La Esmerelda because our daughter is 17; however, they gave her a special wristband allowing her into all the adult activities (just no alcohol). This was very much appreciated! The college kids had plenty of activities and food to keep busy both at the beach and the pool. Every staff member we saw was welcoming and the service at all the restaurants was phenomenal. They took extra measures (hand sanitizer and social distancing) to ensure the health and safety of visitors and staff. Except for in our rooms, the resort does not have TVs and clocks which turned out to be a blessing (we had our phones to stay connected with global events). The rooms were plenty big for our crew, clean and had everything we needed. The kids especially enjoyed the slippers :-) One special note, our daughter has Celiac so she requires a Gluten Free menu. The resort gave her a "card" to show the wait staff and, let me tell you, they took it very seriously and went out of their way to ensure she had the same dining experience as the rest of us. Jhonatan @ Hadar and The Grill was especially delightful! He had a special lunch ready for our daughter with her choice of GF pizza or fettuccine alfredo. She chose the fettuccine and said it was the best she has ever had. One morning he surprised our daughter with a beautiful plate of fruit and had (the best) waffles prepared for her breakfast. Jhonatan would stop by our table just to say Hi. This was such a simple act of kindness but meant the world to us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Amazing relaxing vacation

    Reviewed by Keithagosselin(New Hampshire) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We originally got a garden suite, but upgraded to a swim up room because they were helpful to negotiate a great rate that we could not say no to. The resort overall is pretty low key, although we were not out late. The food was really good, no issues at all with the quality of the food. My only issue with food is that some restaurants are offered to both families and adults, with adults only later in the evening. We had reservations one evening at Mole (great ceviche), with late reservations and there were kids running around. Could not wait to get out of there... We spent most afternoons near the Sunset Grill. Adolfo, our server was great. We could not have asked for better service, or kindness. Dora, at the pool was really nice to us also. The pools are super clean, as is the whole property. Would surely come back.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The best resort in PDC

    Reviewed by GK226(New York City, New York) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd time here and still perfection! We’d never stay anywhere else while vacationing in PDC. Abril was an absolute delight to communicate with pre-checkin and answered all my questions and took care of all our accommodations. She’s so personable and just wonderful to work with. She made sure everything was perfect and it was!!! Daniel Sanchez also went above and beyond to ensure all our requests were taken care of prior to checkin and even checked in with us during our stay to make sure we were good. These guys are awesome and such hard workers. Guadalupe and Guadalupe (yes there’s 2 of them) checked us in when we arrived and were super friendly and efficient. All the restaurants were great and the staff is the best! We loved Salvador at the Grill and had lunch there everyday. He took care of all my allergy requests and that’s not easy! He’s super friendly and we loved getting to know him! Louis and Claudia were also wonderful at the Grill! The beach area was never too packed and the service offered was great! We just love this place and hope to return once things go back to normal. Thank you Abril, Daniel and Paradisus La Perla!!

    Had to leave Paradise

    Reviewed by packback1() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at a Paradisus in the Dominican in 2000, that was my first time out of the US. I really enjoyed that hotel and have been waiting to go back to a Paradisus again. Your Paradisus did not disappoint. We would have like to have stayed in the upper level rooms or the swim up room but your regular room are beautiful enough. Your team is wonderful. Thank you for the great vacation before the world went to heck. Steve and Kay Homer

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Perfect *****

    Reviewed by 535floriane() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just wow!! The ambience and the atmosphere are great! Our special thanks go to Edgar Avile‘s from Hadar Restaurant and Mario from Vento Restaurant, thank you for the excellent service. Best regards The guys from Germany ;-)