Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7744 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our FAVORITE resort and it only gets better!!!!!!

    Reviewed by Kelly H() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed Feb 12th-23rd We have been to MANY brands including other Secrets and this one is by far our favorite. This is our 4th time at Secrets Akumal and it is special in so many ways. First of all, EVERYTHING was perfect from the restaurants and romantic dinners to the pristine grounds, Covid conscious cleanliness, and the most friendly and hardworking staff that is second to none. We even lucked up with fantastic weather! Cons (Only one)—we are aware that there is limited staff; however, the dinner wait times prevented us and our friends from seeing a few shows that we were really interested in. We have no time to complain on vacation, so we had drinks and chatted while we waited on our food, but missing some shows was a bummer as we want to see them all. The shows we did get to see were phenomenal and shout out to the performers! To our concierge Vair in building 6, thanks for all of your assistance and sorry we did not get a chance to say goodbye before we left. Pool and beach service was superior and special thanks to Hector. Adolpho you’ve got skills and made our Himitsu experience at the hibachi table great. Alberto, Alfredo and the Sommelier at Portofino made that a night to remember. Recognition to the entire entertainment team, you are so much fun and you guys rock! Special Recognition: Benji is so friendly and we loved talking to him and seeing his smiling face each day. He always made sure we were OK and informed us of all daily activities. Get ready to work out with Eric again next year!!!! Jonas always gives those virtual high five every time we crossed paths. RENE, our special friend. We were so happy to see you for the third year in a row. Words cannot possibly convey what it means to us when you conduct the special love commitment ceremony for the past 3 years. You put your heart and soul in it and we can feel the energy of our ancestors. We will be back next year around Valentines week with more friends because they agreed it was beautiful and want to participate. People on the beach were watching and afterwards said they were in awe of the beautiful ceremony. Thank You so much for taking time to always check on us, keep us updated on activities, chat with us and be and authentically kind soul. We are bad with remembering all the amazing staff names, so the best way we can express our gratitude is to return, so Eric and Kelly will see you all in 2022!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Stellar service

    Reviewed by htr d(Austin, Texas) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All the rooms are great. WE had a garden view and it was lovely. The restaurants we very nice and it was great we did not have to worry about reservations. Nightly entertainment before and after dinner was a nice touch. Victor was the most efficient waiter I have ever had in a restaurant. Ivan by the pool was super outstanding. He was so much help and took such good care of us we did not want to leave.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    AMAZING Resort!!!!

    Reviewed by michellemB9991QP() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful! 10/10!!! The pics I saw online before my trip did not do it justice. As amazing as they looked, I was not prepared for what the resort actually was like. What the pics don't impress on you is the landscaping of the resort. It feels like you are IN the jungle! They did a wonderful job to incorporate nature into every aspect of their property. The staff was friendly and went out of their way to be helpful in every capacity, from making sure you always had a full drink, to encouraging those who wanted to join in the fun little games periodically held around the pool-- inviting guests by name. That was impressive since I only met him once! Speaking of the pool, Eric, the waiter was our bff during our trip! The man is a ROCKSTAR! He made sure that my boyfriend and I were well looked after regardless of if we were in the water or lounging on our chairs. The rooms: Luxury at every turn! Our view was spectacular! Everything was sanitized before our arrival. *You'll know this because several items are encased in plastic with little stickers that let you know they've been sanitized...bring a pair of small scissors, as we had trouble opening the soap in the second bathroom. LOL! * there was a dipping pool on our balcony, and our balcony happen to overlook the area of the pool where they held shows every other night, so when we were too tired to catch the whole show, we just watched from there in the comfort of our PJ's! We did catch a couple of their shows and they were worth while...fire dancers, and acrobats! They had several restaurants on property, each better than the last. They did not taste like "all-inclusive" food. I know I'm bouncing around a lot, but we just got back from the trip and I'm on the post vacation high! My boyfriend is the one that found this resort, and he hit it out of the park!!! Even mid/almost-post pandemic, the resort and their staff made us feel comfortable and safe. It allowed us to forget about reality for a whole week!!! We both have already recommended this resort to several friends that are looking for a getaway. Best part, ADULTS ONLY!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Relaxing, Fun and Energizing!

    Reviewed by K5547KGdaved() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where to begin?!?!?! Secrets Akumal is a top-notch resort with excellent food and wonderful staff (from the grounds crew to entertainment and the servers). We were greeted in a kind and professional manner that not only made us feel welcome but made us feel safe with COVID precautions. Swim out room, really great restaurants (the food was excellent) to plenty of activities (yoga, aqua biking, snorkeling, vball, pool black jack, tequila tasting, snorkeling and plenty of beach for walks/jogging... the list goest on!). Evening activities like the Rock Show and Silent DJ were ensured that we had a good time. Perhaps what made our stay even better was the PEOPLE! Benji, Jordan, Mod, Leslie, Fermi, Erik were just a few of the incredible team members that made us feel like family/friends. Can't wait to go back!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Amazing Vacation

    Reviewed by krystals895() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had the pleasure of staying at Secrets Akumal for a week in February! We had an amazing time. The staff went above and beyond with everything! We felt completely safe even traveling during a pandemic. Don’t let COVID-19 defer you from going. The activists were fun. The beach and pools were amazing. The food was excellent as well as the drinks. Shout out to some of the staff we loved: Marcelo-activities Renee-activities Raul-Italian restaurant Mariana-beach waitress Santos-Sea Side grill waiter Yair-concierge Also for transfers get Kalido and ask for Ivan! He was great!