Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20980 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sandos Caracol

    Reviewed by Explore291436() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Susanna was terrific and thoroughly explained the Royal Elite program perfectly. Her customer service and knowledge was top-notch. She also gave great advice on local attractions, restaurants and entertainment.

    Nothing nice to say

    Reviewed by brittanyc603() on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is THE worst resort I’ve stayed at in the past 15 years. Water got shut off and couldn’t flush toilet, terrible WiFi, electricity went out. Their Italian restaurant, had no Italian food. The waiter Francisco would not give me a glass of wine and made me order a bottle that was charged to my room. This is an all inclusive and I wasn’t looking for anything other than your basic wine. Everyone else around me had a glass of wine. They don’t let you make dinner reservations at the nice restaurants beforehand then when we arrived they said we couldn’t even eat at the hibachi because it was booked so far out and 2. We got a reservation for the Brazilian restaurant but the concierge made our reservation for one person when there were 4 of us literally sitting in front of him. They say they offer 24 hour room service but only have French fries and quesadillas. I ordered cheese quesadilla and receive a cold tortilla with cold ham and cold cheese that wasn’t melted about 1.5 hours later. Never restocked wash clothes. Their “wet bar” consists of 2 beers. Terrible, terrible terrible!!!

    Great family resort

    Reviewed by Trek07274881833(Kenosha, Wisconsin) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely great family resort!! Loved it and the entertainment team was fabulous!!! Frida was by far my favorite and the kids loved them all!!! The wild life and scenery was breath taking. If your looking for a family resort this is it. Only thing they need to work on is the check in time!

    Great jungle vacation

    Reviewed by vsvechin() on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just came back from a week in Sandos. We upgraded to Select Club (adults only). We wear very pleased we did that. You have your own adults only area, restaurant and updated (renovated) rooms with room service. If you do not have kids, that is the way to go, if you want to really enjoy this hotel. They have there own beach club with cabanas and great liquor. Everything is included. It is very easy to book restaurants for every night, if you are Select club member. Special thanks to Radka in concierge, she was very helpful. Special thanks to ours waiter in Select Club restaurant - Carlos, Angel and all the girls waitresses. They were just super. Remembered everything we liked from the 1-st day and were very nice and fun. We did not go to the buffet at all, we went once, just to take a look and we did not like it. Entertainment is very nice, adults pool is very clean, we liked the spa. The only real problem was the beach, a lot of rocks in the water. bring water shoes. Buffet needs to be upgraded with better variety and A/C working well. The people who are upset with this resort are those who are stuck with the buffet and regular not renovated rooms. We are coming back in October and again bought select club (Adults only). We also liked romantic river boat ride and all the tours (included with all-inclusive).

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Best holidays!!!

    Reviewed by E884LNmarianar() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best entertainment team ever!! Richie was amazing, Emilio and Gustavo along with Frida and Itzel we really hope that we can meet them again because they were really attentive and assisted us really well!