Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17081 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Romantic Adventure

    Reviewed by Erich W() on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I celebrated our 25th anniversary here at this resort. We'd both do it all over again--one hundred times over! The resort itself is one of beauty, the service is the best part, and the food will leave an impression with you for the rest of your life. All three of these things may haunt you forever because no romantic vacation will ever be the same.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Outstanding vacation at Maroma Beach

    Reviewed by MomiPopi(Maryland) on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I took a last-minute vacation to Maroma Beach, and I must say, we had a very good experience. There are so many things I could write about, but here are a few standouts in no particular order. Customer Service: Was fantastic as soon as we stepped on the resort. We were welcomed warmly from the start and the friendliness and courtesy continued throughout the trip. Asdrubal "Rico" was a standout in this regard. He made my wife and I's stay incredible by keeping us engaged the entire time we were on the resort. Room: The room was a very nice partial Ocean view and it was on the third floor. It gave us a good view of the resort and we were able to see some of the ocean. In addition, the package they gave in the room included antibacterial, bug spray, and many other amenities that we didn't need to ask for Food: If you're like me, the food must be good.. AND IT WAS. We had a great time stuffing our face on the trip and even met two of the chefs who were kind enough to accommodate us. Chef Antonio and Chef Rodrigo were phenomenal. Pool and Pool Service: We stayed there at least 4 to 5 hours a day and the pool service was amazing and always on time. Thank you Victor and Manuel. We hope that you all enjoy your stay at Maroma Beach as much as we did!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Top notch service

    Reviewed by plawrimore777(Las Vegas, Nevada) on Oct 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed 8 nights at Secrets Maroma and my only complaint is that I couldn’t stay longer. The resort is secluded, the beach is beautiful, the food and shows were great, and the room is very nice and clean. Where the resort really shines is their staff. The staff really gets to know you. They are attentive to details providing customer service beyond expectations. We actually became friends with several staff members which made leaving even more difficult. Paola (entertainment director) is a true asset to the resort. We really made a connection during our stay. She has a way to make you want to escape your comfort zone and participate in all the resort activities. She remembers everyone’s name and really is an amazing person. William (entertainment dir). Again. Top notch person and asset. Bramdon, pool concierge. His attention and level of service was top notch. We had many great conversations. He kept us comfortable and checked on our needs several times a day. Carlos pool server, he provided 5 star service all day long. We never had to wait on drinks or even food at the pool. I will return to the resort soon, I miss my friends I made already.

    Best trip ever

    Reviewed by KStohl() on Oct 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip to Secrets Maroma was our favorite travel experience to date! We loved our room which was the Jr Suite with swim up pool. The entertainment staff was fun and engaging, especially Rico and Andrea. They made you feel like you were out having fun with some of your best friends. Dinners were delicious and Bordeaux was our favorite of them all not just because of the great food but also because of Francisco who made sure he took care of us like we were his only guests . When we arrived at the resort we were welcomed with the greeting “welcome home”. We can honestly say the we felt like we were in our home away from home! Already planning out next trip back.

    Friends vacation

    Reviewed by jrs962015(Hastings, Nebraska) on Oct 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    just visited in Mid October with a group of 12 friends, Check in was fine, their main lobby is closed for renovations so we were in a small area but it worked out. We all got the preferred rooms with swim up and were all put together except one couple. Nice private pool out back of your room that you do share with all the other rooms connected to the same building. Room was comfortable with the exception of the pillows. They are very flat. Some friends asked for better pillows and were provided them right away. Pool is clean and they have daily activities that they try to get everyone involved in but no pressure. Swim up bar is closed due to COVID but there are waiters/waitresses working the pool area to keep your drinks full. We attended their "rock concert" they had one night and it was actually very good. We hung out in the Sugar Reef bar at night which is a small sports bar with tvs and games. Also they have a band that usually comes and plays nightly for a bit. Breakfast buffet is the only option other than room service or the small coffee shop with small items for breakfast. Lots of options on the buffet and made to order options also. Steak house had really good food and service, being from the Midwest we were kind of iffy about how the beef would be, but it ended up being very good and cooked to our liking. Stick around for dessert, you wont be disappointed. The Italian restaurant was very good and they have a small grill around the pool that they were cooking lunch on, which had really good fish and veggies and I heard the tacos were excellent. Watch out for the hot salsa though. If they tell you it's hot/spicy- listen to them! Beach and water was beautiful. We never felt pressured to sit and listen to a sales pitch or get hounded by any sales person, which was very nice to be able to just relax and not try to avoid anyone. Look for the Monkey early mornings by the breakfast buffet. We only saw him 1 day out of the 6 days we were there. He's sneaky! Overall great trip even in the middle of COVID. Would definitely visit again and refer Secrets Maroma Beach.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5