Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14690 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Preferred Club Lounge Disappointing

    Reviewed by tracy5s(West Palm Beach, Florida) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Enough has been written about this property that you can easily get a sense of how great it is. The food, the service, the drinks, the rooms,the amenities, beach and pool areas were all wonderful. I won't go into detail about that. Overall, we had a fantastic experience. The only thing that I found extremely disappointing was the Preferred Club experience. Now I've stayed in several other properties in a preferred level room and found the club to be exceptional. I always say the rooms and access the Preferred provide are well worth the additional price...except here. Upon arrival from the airport, we were loaded into golf carts and deposited into the preferred club to check in. The room hasn't been updated in years, clearly. It was dark, with horrible drapes and felt as this must be where they do the timeshare tours. When you arrive, you have to sit and wait for someone to check you in. I couldn't stand to be in this room any longer than absolutely necessary. It was the most uninviting, generic and depressing room. If this was the VIP section, I worried what the rest of the property looked like. Luckily, this was the absolute worst part of the whole resort! We walked through the lobby and were flabbergasted that the dark basement-like lounge was where they greeted their highest-paying guests. Not to mention it was pretty far from the rest of what the resort, It was inconvenient and claustrophobic to even enjoy a cocktail in there during the day. That was really the only disappointment of the trip. The room was fabulous but if you're considering spending the extra money for the access, it's not worth only that, as I've felt about other properties such as Breathless Cancun.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Amazing

    Reviewed by Curious46569921226() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is definitely worth the money. The resort is beautiful, they really think of everything. Activities, dinners, entertainment was all amazing. It's an added bonus they are located on a beautiful beach.

    A Little Piece of Heaven on Earth!!

    Reviewed by Road310912() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I visited Secrets Maroma from March 28-April 6. Not long enough in my opinion! This place truly has that relaxing, good for the soul feeling! Everyone is so genuinely happy! The workers themselves will tell you that they love their jobs and it shows. CHECK-IN Check-In was quick and they greeted you with a cool scented cloth and a glass of champagne. After filling out a small amount of paperwork they took us to our room and explained how to use everything including the tablet they give you to check on daily activities both day and night and also for ordering room service or setting up special dinners or spa treatments. OUR ROOM 1449 jr suite oceanview. The room was beautiful and spacious. The fridge had water, juices, soda and beer that was stocked daily. The bathroom was well stocked with towels and toiletries. The bed was comfortable and the air conditioning worked great The view...Simply Breathtaking!! We could see the lush green grounds and a beautiful view of the ocean!! THE OCEAN The ocean had spectacular colors of green, turquoise and blue. Some seaweed but they worked hard to clean it up and you could always walk a little further down the beach and it would be clearer there. Water was warm and sometimes a bit wavy but that made it fun The beach sand was like powder and you could walk quite a distance as my husband and I would do daily. RESTAURANTS They have so many options to choose from...French, Mexican, Italian, Seafood, Steak, Asian All were excellent! There is a grill by the pool that serves fresh grilled whole snapper and a few other options along with a place that makes different brick oven pizzas for lunch. There is the World cafe that serves both breakfast and lunch buffets. Coco cafe is open 24/7 with different coffees, teas and snacks(pastries, fresh fruit, sandwiches, sweets). You absolutely won’t go hungry at this resort as there is something for everyone’s taste! STAFF They are such amazingly beautiful, hard working men and women that are always smiling It made me feel good to see the smiles and hear their laughter! THE ACTIVITIES So many things to do. I participated in a lot of activities. Loved CrossFit with Mariana and all the pool activities with Jorge(super sexy!) and Gisel. Some others in activities Charlie, Jordan,Ivan, Jesus. Sorry if I forgot anyone...you are all amazing! We will definitely be returning here next year!

    Perfect for honeymoon

    Reviewed by Discover27733844779() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    AmaZing experience. Preferred club definitely worth it with food and drinks. Romantic and luxurious, amazing staff that takes care of everything and the restaurants are fine dining. Will be Back and would recommend!

    Can't wait to go back

    Reviewed by Navigate67691873124() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I celebrated our anniversary, and we're so glad we did! The resort itself is beautiful and well maintained, the staff was very accommodating and friendly, and the food was delicious. We attended all of the evening shows ran by the entertainment team which was a lot of fun. The trip exceeded our expectations.

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