UNICO 20˚87˚ Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3789 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Friendsgiving 2020

    Reviewed by cherylheavener(Ripley, Mississippi) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip was fantastic! This guy right here made our days at the pool exceptional. He seemed to know exactly what we needed even before we could ask and made it seem like his pleasure to help. Thank you Gerardo and thank you Unico for making us feel at home.

    Great stay! Would have loved more common sense COVID adjustments

    Reviewed by pjkdenver(denver) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a very nice trip to Unico in mid-November. We stayed for five nights and traveled as a couple. We have been to multiple other AI’s such as Excellence, Secrets, Barcelo, and Paradisus. Unico compares very well to Excellence and Secrets, especially in the service (with a few exceptions) and the food areas. Food was probably the best we have experienced at an AI, although it’s not a perfect comparison given that we visited during a time of COVID restrictions...no buffet for example...it’s safe to say that Unico puts a lot of time and effort into their food offerings. Regarding service, the local host that we were assigned, Javier, was super helpful and responsive. We have only received this level of service before when paying for it through a preferred club or something like that. It’s nice that Unico has that level of service for all guests. Additionally Ulises was an amazing host at the pool always making sure we were well taken care of, even setting up our spot one morning before we arrived. They were constantly checking on us and making sure we were comfortable. Our main service issue was around dining at the resort. We preferred outdoor dining because of COVID and two times that we went to restaurants with reservations, we were told the outdoor area was closed: once because it had rained (it hadn’t) and the other because they were afraid raccoons would come and eat our food. That’s really what they said. It seemed to us that they were trying harder to keep outdoor dining closed when they should have been doing everything they could to keep it open. We did bring this up with our local host and were able to have a lovely outdoor dinner at the Italian restaurant on our last night. Be sure to download the app and make your reservations ahead of time, you may need a code from the resort which you can get from filling out a pre arrival questionnaire on their website. The rooms are lovely, good sized, but maybe a tiny bit smaller than Excellence or Secrets (honestly not sure, just seemed smaller from what I remember). The bathtub on the balcony is a nice touch. The resort layout is fairly compact, and although it’s fairly obvious, a higher floor gets you better views. If you are doing a swim out, buildings 2-4 are the non-oceanfront ones that get sun. 5-7 are almost entirely in the shade, at least in November they were. A big difference to note is the difference in activities between resorts. Other resorts we have been to had a much more engaged entertainment staff. Also, Unico doesn’t really have evening shows. Overall, I recommend Unico for a relaxing vacation with excellent food and service.

    Amazing experience!

    Reviewed by SpreadLove2020() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiancé and I visited UNICO 2087 for our baby-moon. The resort was beautiful and the service was top notch. All amenities provided were done with so much care. The food at the restaurants were high quality and the waiters were very accommodating. The housekeeping staff were always friendly and greeted you with a smile. Our host Pascual was THE BEST. He touched base with us daily to ensure we had what was needed or wanted. His response time was nearly immediate. We felt as if we were his only visitors. We’ve been to many countries and experienced many resorts however this vacation has surpassed them all. We are now considering having our wedding at UNICO 2087. From the moment we arrived to the time we checked out, we were delighted. Thanks to the wonderful UNICO 2087 team for making us feel welcomed.

    Amazing Time at Unico

    Reviewed by williambP8183XC(Washington DC, District of Columbia) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    UNICO is an absolute destination must! This 5 diamond resort is beautiful and luxurious, you truly feel like you’re in paradise. What makes it even better are the staff. Kristel LH was our local host for the duration of our stay. She was amazing from beginning to end. We received good morning messages and check-ins throughout the day. She helped us book everything from reservations at each restaurant, excursions, and our spa days. She even helped book our private transportation and made sure we made it back home safely to the USA. Kristel truly made us feel special, like we were her top priority. We are panning to book another stay at UNICO because of Kristel.

    Frequent visitor

    Reviewed by N3725HRhayleyw() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been to Unico a few times now and decided to take our friends with us this time! I have to brag on my favorite staff members at unico! Our host Adriano was so great at checking in and always asking if we needed anything. Marcos at lobby bar made the best drinks and always with a smile! But ALFREDO at the pool is the best of the best!!! We made sure to sit in his section every day while we were there! We even decided to take a walk on the beach and on our way back Alfredo was running halfway down the beach to tell us our food was ready! He worked so hard and was always happy to take care of us! He memorized all of our drinks and never let us get thirsty:) can’t say enough good things about these guys! Pic of us and Alfredo after he ran halfway down the beach!