Grand Roatán Caribbean Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1025 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best place in West Bay

    Reviewed by Higgy-Tahni() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Grand Roatan has it all, great service, friendly staff, great snorkeling out front, great pool, nice rooms, good drinks and good food. We especially want to thank Victor for supplying us with constant drinks and setting up the amazing fourth floor dinner! He always greeted us by name and always had suggestions for drinks. Must try: blended coconut mojitos to drink and the bacon wrapped shrimp to eat! The condo has settings for four. Very basic cooking supplies, but newer supplies and appliances. Other dinning options are close by. There’s a small market within east walking from the beach. The west bay plaza behind Banana Rama has good food too. Try the El Salvadorian Ricas Pupusas, and the Local Food place across from it. Both have huge portions and inexpensive.

    Bad Service. 4 star prices 2 star experience

    Reviewed by Chris W(Salt Lake City, Utah, United States) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We spent 9 days at this resort. We were there to SCUBA but wanted a nicer resort to relax at when we weren’t diving. The service was awful. We had to seek out waiters for drinks, they all had an attitude and never checked in on us. We were tipping like crazy and it made no difference. $20 for a burger $10 for drinks? The room was dirty and no matter how often it was “cleaned” it never felt clean. Plus the SAND FLIES ARE INSANE! We were covered in bug spray but were eaten alive. 50+ bites in a day. Not a relaxing experience. If you are coming to dive spend no more than 5 days and stay at a cheap dive resort. Save your money because you do NOT get what you pay for here.

    Couples vacation (anniversary/birthday celebrations)

    Reviewed by Ryan H(Corpus Christi, Texas) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow, just wow! This was our first time in Roatan and I am so thankful we chose the Grand Roatan. I was completely blown away by the level of service and accommodation the staff here provided. Firstly, we booked our airport transport with Belkis who made sure we had adequate space and a comfortable ride to the hotel, which is about 30 minutes from the airport. Check-in was a breeze and Britney and Belkis re-arranged our rooms so we could stay closer to our friends who were on the trip as well. Joshua took our bags on a golf cart all the way to the top of the terraced hill. We stayed in 107 which had the best views of the Ocean but wouldn't be good if you don't like walked uphill. Room was super clean and offered a beautiful outdoor shower. Beds and pillows were so so comfortable. AC was able to keep the room as cool as you liked! WIFI was also very fast and very reliable. The resort offered a buffet breakfast but in the current COVID situation allowed for people to order off of the menu, free of charge. Rene, Jimmy, Denis, Kevin Luisa took care of our breakfast and mimosas in the morning! Victor also took care of us at breakfast but also supplied us libations throughout the day at every location (pool, beach, hotub). Big thank you to Victor. I also wanted to give a shoutout to Denuar, he setup the Iron Shore patio for my wifes birthday, making it so special and a night to never forget. Denuar was so accommodating, he went out and bought balloons, a Roatan mug, chocolates and nuts! Thank you Denuar for all your accommodations throughout the week! More specifics on the resort. Some of the best snorkeling reef in Roatan is right in-front of the hotel. Pool is immaculate and hot tub can get HOT! They also have fantastic COVID policy, lots of hand sanitizer etc... I would recommend this place, I will be back!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Roatan trip

    Reviewed by MarioJazz07() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I were in Roatan for my honey moon in Grand Roatan Hotel, excellent service and really good food in the restaurant. I wanted to give special reference of waiter called Victor thanks for the excellent service.

    Service, Smiles & Happiness....

    Reviewed by Q8258VOalanb(Clifton, New Jersey) on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Can’t say enough on how well we enjoyed our stay at the Grand Routan - Dec 20 to Jan 1. We wanted to take a family trip during really challenging travel times and decided to go for it. We had an absolute amazing time. The Grand Roatan resort in of itself is modern, updated and the rooms are well equipped. Safety and social distancing was well adhered to - from staff and guests. Our kids loved the Hot Tub, Pool - me and my wife enjoyed lounging beach side. However, the resort in of itself is really nothing without the incredible staff they have. Truly first class service with a smile (you can tell even through the masks). Pleasant and Genuine workers at this resort make it worth every penny and more. From the time you check it, everyone is pleasant and friendly. I just wish I took the time to get to know everyone’s name. The 2 young ladies at the reception made check-in quick and easy. Also, they were typically the ones that answered the phones when requesting room cleanings and extra towels, etc. Witsell and another young man that assisted with baggage were great and always around the property to help in any golf transport or trips to the local store. The hotel restaurant by the beach - the best staff. Renee and Denward were my boys. Hands down, first class service. That’s not to say we didn’t alway have great service from the crew - Kevin, Victor, Luanisa and so sorry I don’t recall the rest by name, but I know them all by face and please forgive me. All truly amazing and good hearted peoples. Can’t leave out Harrison and Byron who run that beach - they make sure anything you need on the hotel beachfront from towels to chairs to coconuts - they got you covered. I don’t normally write reviews. I am not paid for this one. I just had an incredible trip with my wife and my 2 boys over Christmas and NYE 2020 and just wanted to share and give props to the Grand Roatan Staff.