TripAdvisor Traveler Rating

So relaxing and beautiful. Unlike any other hotel in San Diego! Highly recommend coming to unwind. Feed the ducks, walk the beautiful resort, enjoy food from restaurants that are actually delicious, pleasant staff, parking RIGHT outside your bungalow, steps to the beach to walk the sand with beautiful sea shells, giant pool and jacuzzi along with mini pools. Definitely recommend coming here.

You will not be disappointed. There is a something for everyone to do in the family, especially the kids. The rooms are great and the staff is wonderful.

My granddaughters loved it. They are 2 and 5. The grown ups were frustrated by the staffing problems. The staff is friendly and knowledgeable, but there aren't enough people to handle the number of guests. It started with the long line at check in, which never subsided. We couldn't get our 3 rooms cleaned despite multiple calls. I finally told them if they weren't cleaned by the time we returned from dinner we would not be paying for them. That worked. Last, the restaurants were mostly empty, while waiting guests were told they couldn't be seated. Not enough servers, I suppose. One night we sat at the bar so the bartender could serve us, while the tables remained 90% empty. Lame.

I will start by saying the grounds are beautiful and the beds were so comfy! We loved our bay front room and the kids loved feeding the turtles. The staff on the grounds were very receptive and quick with our requests for blankets. Blez at the front desk was very friendly. I can’t say the rest were friendly. We called ahead and asked for an early check in. When we arrived at 2pm we were told that check in is at 4. I explained we called and Lorre(?) said she saw the note but the best she could do is page housekeeping and in her words “they tell us we have to tell you check in is at 4 and there is no guarantee”. I totally understand! Well at 4:20 we were still waiting to check in. My husband had to go in and ask why our room wasn’t ready. The front desk said a supervisor had to “go inspect it”. We had to go back again and 4:45 and magically our room was finally ready. I just don’t understand why they said check in is at 4 and our room would be ready. We should not have to go check so many times and should have been updated. Blez did help us get a room credit for the trouble. I would have given a 5 star, however, the sassy attitude from the front desk and trouble at check in was not ok.

Great place to stay. You are located near attractions or you can just enjoy the resort. We were able to walk to Sea World and to Belmont Park. Rental bikes are nice to to take over to the beach area as well.