Hotel Club Kawama

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 2257 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2.5

    Service

    Service-3

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Not a nice spot

    Reviewed by Y9363NNanitab(Prince Edward Island, Canada) on May 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This will be a mixed review. Like anything, this spot offered good and bad. To start, the rooms are old, run down, and in a bad state of repair. I booked a room with balcony. What I got was disgusting and the balcony was shared with other rooms. The clasp to lock the patio door was make shift, having long since broken many times and been mickey moused back together. Also, I am not a smoker and the ashtray was full. I am not anti smoking but when you book a room with balcony, the expectation is it is a private balcony. This room also had single beds? Not something I have slept in since I was 10, maybe...plus the AC was broken. the last straw was that I could not close the door...literally.It would not close. They finally did change my room, after 3 trips to the front desk. The next room was not much better plus there was no balcony although they insisted it was the upgraded category I paid for. At this point, I was happy to have AC and a door I could lock. I wasn't going to ruin my vacation worrying about a room, it was clean. The food is terrible, the worst I have ever experienced. Although, the a la cartes were AMAZING! Not sure why such a contrast. The drinks were extremely limited and warm. The good stuff: The beach, staff, entertainment, and pool area were exceptional. I really need to say and the grounds tidy and well kept. Being such an old resort, the building have great charm of yester years. Overall, my vacation started on a sour note because of the room situation but the people here won me over. They try very hard to make your vacation the best it can be. My biggest complaint is they are selling this resort at prices compararable to much nicer ones I have stayed in before. I understand the whole, 'you get what you pay for' but I paid pretty good money to go here so wasn't overly impressed with what was offered. In the end though attitude and acceptance is what makes or breaks a vacation and this place did end up winning me over. If I were to find it on sale for a price more suited to it's amenities, I would go again but not for what I paid the first time.

    Poor service and hotel quality

    Reviewed by hija_del_mar(Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    What other reviewers have written is true: poor service from the front desk who is too busy talking to other local staff, no repairs in room, no hot water, no attempts to resolve issues, always making excuses. The buffet was decent enough for me as I am not a picky eater and dont seek to eat the same food in Cuba than at home. I did not get sick. I did not get bitten by bugs other than mosquitoes. What really upsetted me is the fact that the maid never changed the towels during the week. I put them on the floor for her to pick them up and she put them back up. The room was gross and the entire hotel needs repair. It was not worth the price, but only for the location and beach.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-1

    Well needed vacation

    Reviewed by kellbert54(Haileybury, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a very nice time at Ckub Kawama. It was our first time to Veradero. Beautiful beaches. Considering this resort is one of the oldest in the area. Like anywhere in Cuba, its maintained as well as it can be. The rooms are outdated but they have everything you need. 110 plugs so you can use your appliances. The staff is super friendly and will help in any way they can. Only 2 out of the 4 pools were in service. But that was because the earthquake that happened a week or so before we arrived had cracked them and the water drained. They were working on them. As for the food. Always something to eat. A good variety of fruits and vege. The hone made breads to die for. They have a 24 hour snack bar where you can get, hamburger, hot dogs, fried egg and ham sandwiches. Very good. Now if your diabetic and like soda. Very hard to find diet pop. Suggestions if you like Mio or flavoring bring some from home. Also bring bug spray. On the days were it is a little cool they have sand fleas. Lots of day trips. And on-site there is Al Capone's brothel which are now rooms and Al Capone's getaway which is 3 Doors Down from it. Very interesting. You can walk right into Varadero to the flea markets and the restaurants which are very good and very cheap for 5 pay so you can get a half chicken dinner with fries. Very safe to walk around at any time. All in all I don't know if I would return to this Resort but for the time that I had there I give it at least a four out of five. Lots of return visitors so if you need to know anyting just asked everyone so friendly. Also lots of little lizards running around and a few cats and dogs.

    Never returning

    Reviewed by hosound() on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible rooms food was gross no kids Club at all no bottled water available no hot water toilet flushes and comes up through the shower drain..... 3 star rating is shocking, if minus -3 was available as a rating that’s precisely what I would rate this entire joke of a resort. The music stops at 9pm if there is even music and the place is Combing with angry people because this place sucks!!!! We wasted our money take my advice and keep away from this horrible place

    Wow, Impressively bad - if you haven't booked yet, read the reviews - sadly they are true

    Reviewed by 501barryf(Stockton) on Mar 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Mould - Mosquitoes - Mortified End of the strip, long walk to anywhere or overpay taxis to get out Mould was black, alive and ever present Food was mushy and whenever anything was remotely edible, they ran out quickly A lot of the staff were nice Mosquitoes were really bad Tried to stay out as much as possible but my wife got terrible stomach cramps and associated inability to not be close to a toilet Sorry folks, wish I could say something to make this place bearable but I can't our anniversary was on the 29th February so we wanted to enjoy it as it only happens once every four years - big mistake but at least we are still standing, kind of, more sitting really..... Put up some pics of the mould and electrical panel - didn't take pics of the broken paths, mangy (but nice) cats, crumbling room walls, baths that the water takes half an hour to drain when showering, mosquito covered walls, etc.

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-2