Meliá Internacional

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 613 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very beautiful resort

    Reviewed by ez5david(Montreal, Canada) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I am currently on my last day at melia internacional leaving tomorrow. The resorts is absolutely beautiful very modern and luxurious. The beach is amazing and the pool is very good also. During this stay there was no tonic water for my gin tonic so I just took gin sprite.. no big deal. I did however notice that some people we met from Level part of the resort had tonic water. But it was still rare to get that. The buffet was in my opinion good. The food was good. The waiters attention was somewhat average I would note in the buffet in general. This is where I took 1 star off. This was not 1 day off.. the consistency of lack of attention was present at the buffet at all times.. we could have a table and wait 10 minutes before we had water or someone come ask us if we wanted something to drink (in general) To note: we found this resort to be quiet and not so much animation. Which for us was ok as we were there to relax mostly. A la carte: we did not like the tex mex (meat was very low quality for me), nor the cuban restaurant (service was super slow) tonight we have the italian so cannot comment on it. Now for the special mentions, people that we noted were ALWAYS in a good mood and smiling and offered us the best service (sorry for the others as these ones were the ones that tended to us the most) -Wendy from buffet mercado - she went out of her way to always get us a nice table outside even when we came late to the buffet (thank you wendy for making us feel so welcomed) -Julio from the blue bar - made the best coffee cortado every morning with a smile and jokes (your happiness and joy is contagious and we can see you like what you do) -Osvell the fish grill cook from mercado buffet, wow what a geniuanly good person the aura that this guy transmits is just good vibes. You can sense this person has such a big heart (thank you for treating everyone with a smile and equally) -Andy the barman from the bar lobby: made us the best gin seven ups and always attending with a smile and good vibes (thanks) We had a good overall week at melia internacional and overall we would definatly comeback thanks melia for this trip it was a success

    Unacceptable Room

    Reviewed by 930ilianap() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’m currently in the hotel from 19-23rd of September celebrating my mother in law birthday, the hotel is very beautiful and comfortable, but when they gave me my room 8054 and it has a strong scent of tabacco cigarette and the towels and bed sheets as well and I reported it the same day because my husband is very asthmatic and has been very uncomfortable since we have arrived. He has been having to take medication, they told me there was no more available rooms and they told me to come the next day to change to another room. I came today to the lobby and also called to get my different room and they told me they were unable to give me a different room until tomorrow again. All I want is to have a non smoke smelling room to be able to enjoy my vacation.

    Great new Hotel and great service, would recommend

    Reviewed by Dserraglio(Montreal, Canada) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been travelling to many sunny countries around the world, including Cuba. We were pleasantly surprise by the Melia Internacional Level for Adult. The place is brand new but the staff is well trained, the food was very good, yes I did say very good! The beach probably one of the best in the world. We truly enjoyed the Mosaico restaurant and the great service from Karina and Edelys, felt we were almost having breakfast in a 4-seasons. The staff, everyone was truly exceptional. Great job from Sergio and Rubier at the beach, and Yedelyn at the pool. We want to thank them all for making our journey a memorable one and we wish to this new hotel all the success it deserves. All the concierge were excellent and truly great leadership from Mabel who is always there for you. Also want to mention the team from the Tex-Mex who also did a great job. Would return with no hesitation.

    If only the food could be improved.....

    Reviewed by Tom K(Chester, United Kingdom) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We've just returned from our first visit to Cuba and were lucky enough to spend three weeks staying at the Internacional. The good things have rightly been previously and repeatedly reported on by other reviewers - an unbelievable beach, overall hotel cleanliness, the very comfortable bedrooms, great entertainment and the staff attitude are all fantastic. I would like to make a special mention about all of the staff working at the pizza outlet and its bar who were all so hard working and very friendly people who absolutely treated us like Kings! Thank you Yaya, Claudia, Hector and one other young lad who's name escapes me (sorry) For us (as an English couple of 50ish years of age) the only issue would be the standard of the food. It's easy to see that the staff and management are trying to improve in this area but they have many hurdles to overcome and, with the sanctions faced by this country, they will probably never quite get there...That said, we always found something to eat and we never went hungry. The hotel A La Carte's were ok but in our experience nothing particularly special. We did though not experience any uncooked food and I particularly found the fish dishes always lovely. We found the friendliness of the people, beauty and safety of the area, brand new hotel, plus fantastic weather were more than enough to compensate for the food "issues" and we would certainly return in the future. We are aware that some other UK guests we met during our stay didn't have quite as high an opinion as us but we can only speak as we found. All in all, we had a great relaxing holiday in a very beautiful hotel and country. Top tip - if spending time around the pool area, set up camp near the pizza cafe and bar for the best service and an acceptable volume from the entertainment music which we found too loud if we ventured around the swim up bar area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Best summer vacation at the Melia Internacional

    Reviewed by abesner(Hawkesbury, Canada) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived on july 17 th, perfect weather. Big huge beautiful pool,incredible clean beach,long and quiet .Nice beach chairs and bali beds available.The rooms are really great,nice size and loved the balcony.Staff is wonderful,the buffets are very chic....I can say for Cuba it is WOW.....you can eat inside or outside terrace.In the evenings, you can sit and relax on the big upper deck,(not only one ! two )facing the lobby...open air with lovely singer...the view is more than perfect,well done Melia !!!For sure we are coming back in 2020.We are sending my daugther in october and also my cousin will arrive on nov.25 th.My wife bought dresses in town...cool shopping.Take a taxi ..the drivers are so friendly. You can ask them to drive you at the marina.Just go there for a walk.Thank you so much...great great place Don't forget to visit the spa,you will be in love with the fantastic view !!!!! Albert Besner ontario Canada

    Individual ratings:

    Location

    Location-5

    Service

    Service-5