Active Advisories
Please note there will be maintenance work ongoing at Hotel Grand Pacific. Please be advised that the swimming pool, jetted tub, sauna, and steam room will be closed from Tuesday, January 2, 2024 until Friday, April 5, 2024, while the pool is refurbished.
The strength, cardo, squash and fitness classes will remain open. During this time, arrangements have been made for guests to utilize the swimming pool at the Crystal Pool facility with a voucher that is provided by the hotel. Please ask the front desk for more information upon check in.
Although some noise may be heard throughout the day, all efforts will be made to minimize impact to guests.
Overview
Discover a more personalized guest experience at our harbourfront hotel in Victoria, British Columbia. Welcome to the Hotel Grand Pacific, a hotel that recognizes that the perfect getaway has to embrace all facets of your lifestyle. During your stay with us, try a variety of guest experiences from the Wild West Coast to Afternoon Tea, with walks to the sea wall or yoga classes at our on-site and unparalleled athletic club. The world is your oyster during your stay at our full-service hotel in Victoria, BC, the premier choice for business and leisure travelers alike.
Check in
4:00 p.m.
Check out
11:00 a.m.
Inclusions
Rooms
Amenities
Location
Reviews
Nice views
d B (Comox Valley, Canada) on Mar 22, 2024
Had a beautiful view of the Parliament building which was nice at night. The room was spacious and clean. The bedding was comfortable and clean. Well maintained building and property. Parking is a bit tight but they do have valet available as well.
Held our dog hostage, demanded we pay unspecified damage costs for ketchup and picking coffee up with a hand towel.
ChaseP390 (Vancouver, British Columbia, Canada) on Mar 21, 2024
Oh boy, I’m hoping this doesn’t post twice- I’m rewriting it because I can’t see the first one I posted and I feel it’s really important to write our experience. It was by far the most shocking and horrific experience we’ve had. We were attending Gathering our Voices, an Indigenous leadership conference- as reported in previous reviews, there’s clearly an issue with racism at this hotel. We had to call police to get our dog and suitcases out of the room as the staff wouldn’t allow us back in without authorizing fraudulent and charges for an unspecified amount. As we were leaving, I locked myself out of the hotel room. I took my children down to the front desk to ask for a new key. The front desk person Refused unless I allowed them to charge my card for “damages”. I inquired about the damages as it was the first I had heard about them. They outlined that there was a towel that had been damaged and claimed we cleaned poop with it. When they showed me the photos I remembered that we cleaned coffee that had spilled with it-which I explained the manager continued to tell me it was impossible to remove coffee and said the third party cleaners would be unable to remove it. It was spilled literally that morning so it hadn’t set or anything like that. Then he outlined that you should only use towels to dry your clean body after a shower and the proper procedure is to call them to clean the coffee- not listed anywhere and strange. Then he claimed the room was “ totally trashed” again, I looked at the photos and saw a ketchup stain the size of a dime/quarter, a game my kids hadn’t picked up before housekeeping came and this towel along with some clothes- and I mean 3 pieces of clothing on the ground. He presented an email from housekeeping claiming it took over an hour to clean and the room was covered in poop and blood and needed carpet cleaning. I’ve included the email and photo evidence they presented. It’s a HUGE claim to accuse someone of trashing a hotel room and leaving blood and poop- and certainly not the case here. They refuse to allow us back in the room to get our dog. We had to call police to attend because they were holding our dog and belongings hostage demanding we pay hundreds of dollars. So we ended up having to call the police as they were holding out suitcases and dog hostage and kept insisting we authorize our card for an unspecified amount of damages. They also said they had tried an amount - they wouldn’t tell me how much - but it was declined so it had to have been a VERY high amount and it was not discussed with us in advance of charging it. Again, you can see in other reviews they have a pattern of this. When police arrived they claimed the issue was that our dog was left unattended- as in only in that moment because I locked myself out in the juggle of leaving. This was never brought up but officially put into the police report. I showed the police the printed “evidence” I was given and it was clear they had lied entirely to the officer. We were escorted upstairs to get our dog and luggage but I think everyone was confused as to the problem the front desk was claiming. I’ve included the photos and the email form housekeeping claiming the room is trashed and that there is poop and blood all over- there so some ketchup on the bed but you would think housekeeping could tell the difference between blood/ketchup and poop/coffee. If not they probably need more professional staff. Included the actual photos provided by the hotel showing we trashed the room Along with the email claiming blood and poop. Just horrific.
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