Check-in information and airport times

Find out what you need to know before you check in, when to arrive at the airport, and key check-in, baggage drop-off, and boarding times. 

  1. When check-in opens

    Check-in opens 24 hours before departure for most flights. We recommend checking in as early as possible to give yourself enough time at the airport.

  2. What you need to check in

    All guests checking in require the following information:  

    • Reservation code (6 characters) or ticket number (13 digits) 
    • Your full name and date of birth as written on your government-issued ID 
    • For all travel to the USA: Passport or NEXUS information, plus hotel name, destination address, cruise or transit airline 
    • For all travel outside of Canada: Passport information, and if applicable, Visa or PR card

How to check in

Online

You can check in online using either your six-letter reservation code or ticket number along with your last name, or by signing in to your WestJet Rewards account. 

Check in now

  1. WestJet app

    The WestJet app is the easiest way to check in and manage your trip.

    • Check in and verify travel documents
    • Add checked baggage
    • Upgrade or change seats
    • Access your boarding pass anytime
    Download the WestJet app

  2. Email

    You may also receive an email when check-in opens with a direct link to check in. This link takes you to the same online check-in experience.

  1. When online check-in may not be available

    Online check-in may not be available for some bookings. This can happen, for example, if: 

    • Your flight is operated by a partner airline 
    • Additional verification or documentation is required 
    • Your booking includes special service requests or recent changes. 

    If online check-in is not available, wait until airport check-in opens within three hours of departure. Our airport agents can help complete check-in when you arrive.

Checking in at the airport

Airport check-in counters 

  • Open 3 hours before departure for most flights 
  • Open 4 hours before departure for flights departing from: Barcelona, Dublin, Edinburgh, London Heathrow, Paris, and Rome 

  1. Airport kiosks

    Airport kiosks do not support check-in. They are available to print bag tags and boarding passes only. Please check in online or in the WestJet app before arriving to the airport.

Check-in, baggage drop-off, and boarding times

Some special requests and delayed flights may have different check-in or baggage drop-off requirements.

  1. Airport arrival

    Domestic: Arrive 2 hours (120 minutes) before departure 

    U.S. & International: Arrive 2 hours 30 minutes (150 minutes) before departure

  2. Check-in cut-off

    Domestic: Closes 1 hour (60 minutes) before departure

    U.S. & International: Closes 1 hour (60 minutes) before departure, except for flights departing Calgary, Edmonton, Toronto, and Vancouver, which close 1 hour 15 minutes (75 minutes) before departure. 

  1. Baggage drop-off

    Recommended: 1 hours 30 minutes (90 minutes) before scheduled departure

    Latest: Until check-in cut-off time

    Baggage is accepted up to 3 hours (180 minutes) before departure at most locations.

  2. Boarding

    Arrive at gate: 40 minutes before departure

    Boarding cut-off: 15 minutes before departure

    Guests must arrive at the gate before boarding cut-off to travel on their flight.

Bookings that require agent check-in

Some bookings require to check in with a WestJet agent earlier than standard check-in times.

  2. Required agent check-in times

    Domestic: 1 hour 30 minutes (90 minutes) before departure.  

    U.S. & International: 1 hour 30 minutes (90 minutes) before departure.

    U.S. Airports: pets accepted no more than 2 hours (120 minutes) before departure.

  3. Flying out of Calgary, Edmonton, Toronto, and Vancouver

    Arrive 1 hour 45 minutes (105 minutes) earlier than standard check-in times.

Delayed flights

For most flights, check-in and baggage drop-off times adjust to match your new departure time.

However, at the airports listed below, check-in times do not change if your flight is delayed. You must arrive at the original scheduled departure time if you require agent check-in and are dropping off bags.

  1. North America

    • Fort Lauderdale (FLL)
    • Fort Myers (RSW)
    • Honolulu (HNL)
    • Kona (KOA)
    • Lihue (LIH)
    • Maui (OGG)
    • Nashville (BNA)
    • Orlando (MCO)
    • Tampa (TPA)

  2. Europe

    • Amsterdam (AMS)
    • Barcelona (BCN)
    • Cardiff (CWL)
    • Dublin (DUB)
    • Edinburgh (EDI)
    • London Gatwick (LGW)
    • London Heathrow (LHR)
    • Paris (CDG)
    • Reykjavik (KEF)
    • Rome (FCO)

  3. Asia

    • Seoul (ICN)
    • Tokyo Narita (NRT)