Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10446 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good value for the price

    Reviewed by Melika969(Ames, Iowa) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff are friendly and helpful. The food is good. Multiple options for dining/drinking. I specially liked Viaggio restaurant. I ate in this restaurant twice during my stay and Angel was my waiter,very friendly and helpful. My only complaint would be I wish they had bigger pools. Overall ,great experience!!

    Casa de Rosa restaurant

    Reviewed by Damilya N() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visited Casa de Rosa restaurant in the Panama Jack hotel several times while staying in Panama Jack hotel. We were happy with professional attentive service provided first of all by waitress Diego, then Karina, Milka. Food prepared by chef Hugo was delicious. All personell took into account my multiple food allergies and cuisines were safe to me. Food was delicious. We liked Norton red wine there. We liked beach and clean water in the sea. Territory of the hotel is not big, no places where to walk. We used fitness center, which is not bad, but equipment needs upgrade. Panama Jack staff provide very good and fast service. Food was too heavy to our taste^ too much flour, sugar, fried cuisines. In the room air conditioner was too noisy, but we could to switch off it at night.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-4

    Good service

    Reviewed by Roxanecheron() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Good service excellent food at the Viaggio restaurant in the hotel( the Italin restaurant) with the good service of the manager David the waiter Filiberto and the Chef diego all the pool and activity are realy fun too

    Our First Trip to Cancun

    Reviewed by Lacey M() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I visited PJR for our honeymoon. We had never visited Cancun so we weren’t quite sure what we were getting into. We found PJR through many, many online searches - We were specifically looking for an all-inclusive. We definitely struck gold in finding PJR. Room - We booked the presidential suite and it was wonderfully appointed. I loved that the balcony had lounge chairs, a patio table and chairs, a whirlpool tub, and a hammock! We were afforded a wonderful view of the beach and the pool area. Our room was cleaned perfectly each day and we were often left with fun treats after the turn-down service. All-Inclusive - Yes! Yes! Yes! This is truly an all-inclusive experience. As much food and drink as you want. We started each morning with a delicious coffee and pastry. Their breakfast game (both buffets and room service) was on point every day. There are many lunch options - quick bites if you want to get back to the pool or beach or sit-down options at the buffets. I know some people are apprehensive about buffets, but these buffets were filled with fresh food and each day and each time of day offered a variety of food options. They even had an Asian food night that was amazing! For supper you can slow down even more for their a la carte restaurants. The Italian restaurant was my favorite! I highly recommend the bruschetta. There was one restaurant (At Sunset) that wasn’t open for dinner any of the nights we were there, but I think it was due to the fact that they had a ceviche fest going on in there during lunchtime. They also have an on-site sommelier that can help you with wine pairings at any of the a la carte restaurants. She offered a wine tasting on one of our days at PJR and we had a great time and learned a lot. We were also told about a 6 course pairing menu they were offering with a specific winery. It was an additional cost, but I would have paid it three times over. It was the best meal and experience we had! Beach/Pool - The outdoor areas always had something fun going on. A bubble party in the pool? Sure! Beach butler service at the cabanas? Yes! The cabanas come with certain room choices, but can be added on if it is not included in your room. It doesn’t matter if you’re at the beach or at one of their two pools, you are only steps away from a bar at any point in time. VIP Lounge - This is also included in some room choices and it was a delightful treat. Snacks on demand - plus, more options of liquor than at the regular bars. Staff - The staff was not only helpful, but they happened to be some of the friendliest service workers I have ever encountered. I felt so comfortable and happy at all points in time due to their hard work and care. Spa - We added on an 80 minute stress-relief couples massage. You could choose to get this in the massage cabins or on the beach. Lilly and Georgina were wonderful! Considerations - I 100% recommend PJR, but I like to read reviews that tell me about all aspects so here are a few of the things I could mention if I were being picky. The elevators take a while to arrive and, once they do, you have to hurry and get on because the doors close quickly and they do not respond to movement. I was walking into the elevator and the doors literally closed on me on two different occasions. It hurt a bit, but, once it smushed me, it thankfully opened back up. Just proceed with caution. The shower temperatures were inconsistent, but I’m not sure if that’s a resort thing or a Cancun thing. That’s seriously the only two things that weren’t perfect and in no way, shape, or form would that prevent me from returning. I love PJR!

    Security services

    Reviewed by Oxana D() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Raul Perez supervisor and Miguel angel seguridad outstanding professionals. Help people inside of the hotel. They easy help me to find my lost thing inside of the hotel. I appreciated that!! Thank you very much Oxy