Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 11281 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful All Inclusive resort

    Reviewed by paor763(Las Pinas, Philippines) on Dec 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed our 4 day stay at Panama Jack Cancun very much. Our check in was smooth and informative(thanks Diana). Day 1 my wife and I got massages at Aura Spa and I had the best Swedish massage ever from Lilianna. During our stay we ate at Viaggo's, Casa De Rosa(great job Benjamin!), Deck 74, Ventana, poolside bars and grill and Panama Jack Coffee Co. ALL WERE TOPNOTCH!! wonderful food and service. Our room was cleaned and fridge restocked daily. I recommend this resort highly.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great Resort and Wonderful Staff!

    Reviewed by Quest617479() on Dec 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Panama Jack Resort was a wonderful resort for my husband, two children, ages 6 and 8 and I. Despite COVID-19, we felt safe the entire time and staff were consistently cleaning all surfaces and wore masks and/or face shields. The rooms were primitive but clean and contained everything you would need. The restaurants that were open had a good selection (not all stations were open given the smaller staff and awareness for social distancing) of food. The service was slower than normal due to a smaller staff but the weather was perfect for just sitting and relaxing and have a drink. There were also activities for adults and the kids that kept everyone entertained even in the evenings with the nightly shows. The entertainment team was exceptional, shout out to Luigi, Sexy Johnathon, Tonya, Lucky and Ana for all you did to keep us celebrating! Also, thank you to Rebeca for keeping a safe watch in the children's pool area which was a great pool for the kids. Overall, we would recommend this resort for the view, drinks, food and staff!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-4

    Very low covid precautionary level

    Reviewed by lauruzze() on Dec 03, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Cant complain about the staff, entertainment, food and the place itself. Though, the atmosphere at the hotel is really disappointing- first of all because of the tourists, who probably forgot what times we are experiencing. Only one out of 15-20 peeps is wearing a mask. Restaurants are full of people who do not keep the distance and are not reminded to do so. So such crowds are pretty scary. And like I mentioned before, no face masks are required at all and people dont feel bad spreading their breath all over the place and food. A little comparison-last month I was staying at the hotel next to the Panama Jack and it made me feel more safe, because no person could enter a restaurant or lobby without a mask, plus social distancing was very strict. Also, I am sorry for the nice people working at the Panama hotel, because hotel itself has a very low covid precautionary levels, which is very sad.

    5th year in a row

    Reviewed by WorldTraveler1976(NYC) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We normally spend Thanksgiving week here but decided to try other locations. We were supposed to go home after 11 days but changed flights and extended our stay for 3 days and moved to Panama Jack. We love it here. Best resort for families with young kids. Resort feels very clean and sanitized during Covid. I was utterly shocked at what happened to beach area though. The two hurricanes this year really changed how the beach looked. Hopefully it gets back to normal soon. Wish the slides and kids club were opened but they were under construction. Second year in a row the slides weren’t working. Big shout out to the pool entertainment team led by Luigi and Jonathan! They always bring the fun! The Sunday night Dj party was best evening entertainment. Also the food is still the best here! See you in 2021!!

    Best Trip Ever

    Reviewed by daniellemB5107NW() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cant even express enough how wonderful our stay was! The staff is beyond amazing they truly go above and beyond to create a memorable experience. Lugi with the entertainment department is the best!!