Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 607 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful Resort, Great Time

    Reviewed by kristincE9443LJ(Austin, Texas) on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiance and I just visited this resort in mid-October. We are getting married there next August, so wanted to visit ahead of time. This resort is pretty and modern and has a beautiful beach! The rooms are very large and spacious and the extra perks were great (free bottle of liquor in your room, complimentary hydrotherapy session at the Spa, complimentary non-motorized rentals at the beach, 24-7 room service, Jacuzzis in every room). The resort is the perfect size - not too large, but large enough to offer enough food and drink options, plenty of pools, etc and it feels more intimate than other resorts. The vibe was relaxing while still offering plenty of fun. The staff was very careful and conscious of covid and we felt very safe. If you're planning to get married here, they have a few beautiful venue options (we ended up going with the Ballroom and Terrace after viewing it), and they let us do a menu tasting, which was wonderful! Our only complaint was the food quality, which could use some improvement. The restaurants are very pretty and nice but we were not impressed by the food. Since this was our only complaint, we are very happy overall! We highly recommend TripGuy Travel (TripGuy.com) as a travel agent. They are wonderful to work with and made everything very easy for us. They handled our room rate negotiations, room booking and airport transfers and are managing all the trips for our wedding next year. Mitch is great to work with and we HIGHLY recommend them to take the stress out of travel planning. They can also book excursions and other trips during your visit.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    No one answers at the hotel. Sketchy.

    Reviewed by Adriananun(Los Angeles, California) on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Not sure if something funny is going on with this hotel, but we booked a trip coming up in November through AAA but we have been calling the hotel over and over to verify some of our room accommodations and questions about the hotel but we are never able to get through to anyone. Morning,afternoon, evening, or night no one answers and the call just drops. It’s been a week. Very suspicious. Never dealt with a hotel that you can not get through to someone regarding your stay. Been calling the only 888 number on their site. Also their website states to fill out a form for questions and concerns but the form online is not working. You can’t add a name and it will not allow you to submit the form with your questions. Seems very sketchy for a 5star hotel. Like what kind of place is this. Does not seem very professional at all. Hoping our upcoming stay is not a bust or a sham.

    Beautiful resort

    Reviewed by Iliriana99(United States) on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is beautiful. It’s a fairly new hotel and staff is very friendly and helpful . Cindy from the entertainment team is a great person . She is so welcoming and her energy is so positive . She made sure we were ok at all times and asked us if we needed anything at all times ! Thanks to all the staff and managers and every single person that works there, they work sooo hard to please us so people TIP please . They deserve it .

    Family

    Reviewed by Melziba5532() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time. One of the girls Cindy was amazing. She was always so happy and quirky. I wish every resort had a Cindy. There was a hurricane during our stay but they really made it work. Would definitely go Here again.

    Wonderful place

    Reviewed by 670yazminp() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    "Everything was really incredible, all the spaces always clean, the staff always attentive. We were excited with the Italian food restaurant and the house of the sea, Miss Marcela always attentive to our requests and Sergio the incredible butler at all times polite, all the equipment is of quality, in short I would spend another vacation in that beautiful place. The incredible crafts I loved making bracelets with Miss Diana from the children's club I hope to put them into practice to make them with my friends"