Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 701 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation with the Animation team

    Reviewed by Ginnethn(Atlanta, Georgia) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My vacation was really good. The animation team was the best part. In particular Dany and Brandon they really hyped me up to do activities I wanted to do he also helped understand volleyball and helped me have a fun time. Dany and Brandon’s English was easy to understand they were also really funny. The only problem me and my family had was with the administration but if you’re looking to have a good time and get hyped up then Dany and Brandon are you’re guys.

    Excellent stay

    Reviewed by Rona000() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was super excellent hotel, loved everything there starting from the service, food , rooms, activites especially the KIDS Club our kids had a blast from their everyday activites arranged by Andrea, Shela and Diana. Many thanks for all of the staff there. Highly recommended

    Mrs. Brown

    Reviewed by Cruiser191760(Frazer, Pennsylvania) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were here for our “COVID” anniversary & although the hotel is very nice & the staff, food & drinks are fabulous, you must take note to this review if you’re thinking of visiting this resort!!!! If you book a swim-out room, here’s what you need to know! The rooms in the 3000 block & the 5000 block get absolutely NO sun to the water at any point during the day. Therefore the water is too cold to get in. If you want to enjoy the swim-out portion if your stay, you must be specific when you book a room. The rooms that get ALL DAY sun are the 2000 & 4000 blocks. The 2000 side is more private & the 4000 side faces the main pool & has more activity, ie.. music, people, fun! When we checked in, we asked if there was any other nicer rooms we could upgrade to & the concierge told us that this room (3004) was one of the nicest. We asked on our first day here to switch to either the 2000 or the 4000 block & they told us that there were no rooms available in the 4000 block so they were going to move us to a room in the 2000 block which was fine. The only problem is, first they told us after 12:00 p.m. then they told us 3:00 p.m. it’s now 3:30 p.m. & we’re still waiting. I’m writing this review because no one would ever know this unless you heard it from someone that has been through it. What’s irritating is that when we mentioned that the room gets no sun, they all seemed to know it, but never mentioned it ??????????

    Beautiful Property

    Reviewed by cabagil() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Traveled over Thanksgiving week for a surprise birthday trip for my wife. Beautiful property, well maintained and cleaned. We had a rooftop plunge pool suite, which was perfect and private. Our butler Miriam went above and beyond for us making our stay that much more relaxing and special! Our next stay, we will definitely be requesting her as our Butler again, if planning a visit, you should too. Thank you again Miriam!!! ??????

    Review of Majestic Elegance Costa Mujeres

    Reviewed by rochelledu12() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Majestic Elegance is a beautiful resort with a fantastic beach and spacious rooms. My family and I had a wonderful experience with Chef Sebastian and Giovanni, the head chefs. They were attentive to our vegetarian/vegan diet and always made sure we were satisfied with our meals. However, that is where the good ends. We encountered a lot of logistical errors. One example is we called the resort ahead of time to see if they had beds to fit 4 people in a room and the worker said they did. However, when we got to the actual resort and checked into our room, we found that there was only one bed that fit 2 people. We requested two other single beds, and it took housekeeping the whole day to bring the beds up to us. They didn't even remember to give us blankets. We also had no wifi in our room for a day and night and had to call several times for IT to fix it. Because there were a lot of people in the resort, the restaurants were full and it was very difficult to get a reservation at the restaurants that need it (they are booked out days in advance). As a family with strict dietary restrictions, this was very inconvenient because we had to eat the same 3 dishes and the food wasn't very good. We encountered issues like these and much more. Thankfully, the people at concierge, like Gabriela and Cassandra, were very helpful, but overall our experience was just not smooth in the slightest.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-1