Now Emerald Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 277 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Cancun trip 2019

    Reviewed by Donald B() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This owner 12th year of going to Cancun and we have had great times there. This year we took 22 people which us and on check in the rooms are to be gotten at 3 pm. Well at 3:30 only 1 out of 10 rooms were ready and at 4:00 2 more were ready. By 4:30 or 5:00 the other rooms were ready. We got to the room and I found my Ocean view was of a Palm tree and no luggage. I went to the Front desk and found that 4 other rooms were wrong. After talking to the person in charge they got the rooms taken care of by upgrading us. But not to the next day. I can’t say that it was bad but I was the person that set everything up. But all of that we all had a great time. From Michael at the adult pool to Kailia Joigo James and Felipe the staff was great

    Excellent place

    Reviewed by Meander786951() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Had a great time. Michael at adult pool was the very best bartender in hotel! Highly recommended! You can also eat by the pool and once again if you ask Michael he will take order, and bring food to you poolside!

    Best experience!

    Reviewed by Luvrofmysoul(Prince George, Canada) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my first time in Mexico and Now Emerald is the best choice. From the moment we arrived we were welcomed home. Every staff member has gone above and beyond to make sure me and my group are taken care of and happy. Micheal, the bartender at the bar by the adult pool, is incredible!! He made sure we were very well taken care of and made us laugh at every moment! The next time I come to Cancun I will for sure be coming back to the Now Emerald!

    Amazing resort

    Reviewed by Kelly F() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I went here for a bachelorette party and we couldn’t have asked for a better experience! Every employee was pleasant 24/7. The service was amazing. I got one of the best meals I’ve ever had at the Mediterranean restaurant. Don’t even get me started on the spa. We didn’t even have to leave the resort (except for an excursion) because everything you need was right there! I would 100% recommend Now Emerald Cancún and when you go make sure to request my boy Abraham! I’m already planning my next trip!

    Good break

    Reviewed by Chris P(London, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Got back from Now Emerald a week ago after 10 days Don't get put off by all the bad reviews , we had a great time. Yes the rooms are a bit tired but renovations are ongoing and they didn't interrupt our holiday. We used the carnival restaurant as I didn't want to wear long trousers to use the a la carte restaurants. The food and service is excellent in carnival. All drinks are top brands and the cocktails are great. We went there for sun and rest and that's what we got. All the staff we met were excellent.