Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14089 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Staff but Reserve experience could be better

    Reviewed by Pravinoracle(Cedar Park, Texas) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were a family of 3 that visited Paradisus Cancun right at the end of Spring break. Pros: Safety - Hotel maintained very good COVID safety protocols from santiization to ensuring food near buffets are served by staff, sanitizers everywhere, temperature check at restaurants & other places Staff - I specifically want to call out Antony, Giovani & Augustus at Toji bar for hosting a private cocktail class for me! such friendly & honest guys, loved it. Antalya. Ignacio & Pascual made sure we got everything we need & felt comfortable during our daily breakfast at Malva restaurant. Rafael, Antonio & Jorge the chef at Bana made our dinner one of the best dinners, they really went out of their way to make it special. Sandra & Sarah at reserve check in did their best although they were busy Restaurants - Plenty of food options, restaurants are all part of all inclusive plan, variety of food & themes & views. Bana was our favorite because of its ambiance & service! Views - Our room had a great view of the blue ocean & we used the day beds to stare at the awesome Blue ocean couple of days Area of Improvment: - Check in - we were welcomed in & then the person takes us all the way to reserve section & leaves us there. We then asked someone where to check in & he says we need to go back to the main building & there is seperate reserve check in desk. We go back only to realize that teh place is very busy. We complete lunch & come back and had a key card ready & then we had to go back to the check in desk again to get our bracelets programmed. Reserve - i wish i knew what was included in the reserve package. Nowhere in the property i felt exclusive so i didnt see the value add of reserve package. I was not given a brochure or any details on what reservce includes. We were under the impression that we would have a seperate pool section but realized it was only for adults, so with the la palapa restaurant & wondering if we have a kid is Reserve valuable? Activities - Was dissapointed that kids section (Under 5 ) was closed because of COVID protocols, wish we were informed before Food options - As a vegetarian we didnt have a lot of options as much as i would have loved.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great service in the reserve area, specially from Diego!

    Reviewed by anaj313(Vevey, Switzerland) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for 5 nights. Great place, beautiful beach. Special recognition to Diego that works in the reserve area. He was gone one day and you could tell the difference! Thank you to Elliot and Enrique in the beach area! Great service! And thank you to our wonderful concierges Aaron and Violeta!

    Springbreak 2021

    Reviewed by drewprd(Virginia Beach, Virginia) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First I want to start off by saying this hotel is doing a great job when it comes to covid. All staff members are wearing mask and you always see someone cleaning. You are served by a staff person at the buffet. There are plenty of hand sanitizers around along with feet sanitizers. Also the process to get your covid test is somewhat simple just make sure you follow the directions you are given. It only took 10 min to get our test back. Second if you can upgrade to the Reverse I highly suggest you do so. You have your own area of the hotel with drinks, breakfast, apps, etc. You also have your own personal assistant. Ours was amazing she made dinner reservations for us and was always there to answer any questions we had. You also have drinks in your room that are replenished on request. The rooms were nice with a great walkout balcony. Our room was facing the ocean so it was nice waking up in the morning to the sound of the waves. Third most of the staffers are amazing. The pool attendants were all great. You have to make reservations for a Bali Bed. The Reserve has its own adult only pool. The wait staff by the pool were all great we never waited to long for our drinks or food. The beds that are on the beach are an extra charge but not the beach chairs. Fourth the night life is fun they always have different bands, performers, Djs. Fifth the restaurants were all good. I highly recommend Mole and Sal even though Sals is not part of the all inclusive its really good. Vento at dinner was not so good but the lunch there was great. We didn't order a bottle of wine there and felt like we were rushed through dinner. Don't leave home without and things to know: Money, tips are appreciated. Even though you don't have to tip the staffers work very hard for you. We had to get more money from the hotel ATM and the fee was 28 dollars. Extra sunscreen, we actually ran out and had to pay 34 dollars for some. If you order a bottle of wine its extra and they will charge you gratuity without you knowing. (20 dollars) The hotel gift shop is pretty expensive. You're better off getting t-shirts at the airport or across the street. If you have time I highly recommend doing an excursion. We did zip-lining and cave swimming and it was worth every penny. Just remember water shoes. The waves are rough so please keep an eye on each other. The undertow is wicked. It was pretty windy when we were there. Use Happy Shuttle for airport transfer, before you go book with them they were great. They are in green shirts at the airport I believe they are at slot 47 outside by transportation. In closing we had a great family trip. I was a little nervous at first but Cancun is really clean and safe. This hotel is beautiful on the inside and outside.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    First resort stay

    Reviewed by llajta2021() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Family first all inclusive resort with friends and first international travel. Also was to experience since we have more kids to see if we will come back here va other resorts recommended by friends and family

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    More than perfect ??

    Reviewed by rhoxanesg() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay 1 week at Paradisus and it was amazing, the room was fantastic in front of the beach , with jacuzzi , the king size bed also fantastic. Very clean everything, there are many restaurants “a la cart’(enso and steak was particularly special )are very good , the personal excellent (Alfredo - enso restaurant??) Excellent experience