Reflect Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 5178 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great service!

    Reviewed by chofisanchez25(San Francisco, California) on Jul 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best service and hospitality from all the staff! Excellent location and great food! Especially from Mario and Hervik, they were very attentive and always made sure to exceed our expectations. Will be coming back!

    Some real highlights

    Reviewed by LightPacker427970(Salt Lake City, Utah) on May 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    In fairness, I want to disclose that I stayed at this hotel under some extremely unusual circumstances. We came to Cancun for a 3 week vacation just before Covid-19 hit and decided to stay when airports started to feel like scary places to visit. When the hotel that we were staying in announced that it would be closing, we were transferred to Relfect. We came from a resort that is larger, has more amenities, is higher end, and is really overall nicer. However, when you consider the price difference, Refelct is actually a great value for the price. There are some real hiughlights. The location is beautiful and the beach is absolutely stunning. The ocean in from of the resort is protected by a break wall and that makes for a clam and crystal clear section of water, it’s perfect for floating around in. The service on the beach is fast, and friendly. The food in the Italian restaurant is fabulous. The bartender at the swim up bar has a great personality and makes great drinks. Although, we came to this resort by accident, especially given the price, I do highly recommend.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Amazing Trip

    Reviewed by U1596ERchristinen() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was so beautiful and friendly. When you go out for dinner ask for Willy as your waiter. He was very knowledgeable about the food and very funny! When you are on the beach find Nelly. She was always on top of what we needed. Her sense of humor and kindness really created a wonderful day for my whole family. We had a wonderful time and want to thank everyone that made our stay so welcoming!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Visit in Spring 2020

    Reviewed by Amy H() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We truly enjoyed this property! We booked in the altitude tower and enjoyed the premier bar, breakfast, sushi and other amenities that this room included. We had great service from Ricardo at the Beach Bar while we were enjoying our complimentary cabana on the beach. Ricardo went above and beyond in taking care of our needs. We ventured off the property and went to Macambo which is a small walk from the hotel. Great great food and atmosphere ... highly recommended.

    beautiful resort, fantastic staff!

    Reviewed by victoria_from_canada() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went with 3 other girl friends for a “girls trip” we are ages 26-30 and had a blast! We were there from March 9-17, 2020 and stayed in the Altitude building. The resort is beautiful and the staff are so sweet. The Japanese restaurant is delicious. Pool bar is a tonne of fun! Resort is very clean and overall has a great vibe! Wanted to give a special shout out to these staff members: Pool bar - Alejo - Ramon - Nestor - Estafani - Luis Entertainment - Miguel - Angel - Adriana Room service - Jose Infinity pool server - Pedro Lobby & altitude bar - Mauro Concierge - Monique Thank you, thank you, thank you! We hope to return one day Victoria, SK Canada