Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8519 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Average all inclusive resort

    Reviewed by richgoesontrips(California) on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed in swim room and really loved having our own private pool (really shared with the other swim up suites. Another small con of the pyramid swim up is that there are crows that are very loud in the early early morning. Free mini bar. After reading reviews about the turquoise room and it’s own pool bar, we wanted to try it out. Once we went to the pool, and asked for the special coconut and pineapple drinks that you see on Instagram - the bartender informed us that it was only served on the weekends. Big disappointment, so we asked to get our swim up room back. Best decision ever! The Hyatt website says that tips are included but some of the workers expect you to tip them for doing their job.

    Best location and facility in Cancun

    Reviewed by Voyager53999267585() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Aside from being the "corner" of the 7 that represent the hotel zone, the staff were super friendly, the facility is so well maintained with two massive pools. I didn't miss my daily dose of espresso in the dedicated coffee shop which adjoined "Pastels", the cake, ice cream and pastries.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful Beaches

    Reviewed by fofeoz() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from spending our wedding anniversary at this beautiful resort. Joaquin and Salvador spoiled us rotten with champagne and dessert almost every night and were very attentive to our needs. The beaches were pristine and service beyond excellent. Thoroughly recommend this excellent resort.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Amazing Resort

    Reviewed by Escape763762() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing resort.Would highly recommend to stay at Hyatt Ziva. Staff were exceptional.So friendly & helpful. Rooms view restaurants bars pools everything was amazing. We stayed in turquoise ocean view rooms. I'd recommended this type of room as there are so many extras and worth it all.We had a butler Diana assigned to us for the week & she was fantastic. She couldn't do enough. It was my husbands 40th birthday & she decorated the room so nice & left complimentry champagne & cake. The tourquoise rooms are amazing. Jacuzzi on balcony and the view was unreal. You also have ipad in room to request butler or services at anytime. The infinity rooftop pool for turquoise rooms adults only was my favourite part. You also get access to the spa 8am-2pm if your staying in turquoise suites.I really can't praise this resort highly enough.It truly is amazing and hope to return soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Trip Review

    Reviewed by Elsa S() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An excellent experience throughout apart from the limited eating options - tasty , healthy eating options were limited and certain theme nights did not deliver the expected quality of food. However an excellent experience and holiday overall, wonderful people and excellent facilities.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5