Sol Cayo Coco

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 5277 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    4th trip

    Reviewed by Linda S() on Sep 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice little resort with good service and food (although some shortages this year). Good snorkelling right off the beach. The bar/wait service has improved in the lobby. Love those Mojitos and Spanish coffee. We will be back someday ??

    Great hotel

    Reviewed by G9439INkevind(Wellingborough, United Kingdom) on Jun 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at the Sol 6 times .every time I have been treated great by the staff.the food is great the rooms are clean and the staff are great always made to feel more than welcome as a solo travelers.customer services are the best nothing is too much trouble for them thanks guys and girls Lissett.hayleen lizandra .Joaquin and Blanca are the best .went 3 times for 2 weeks in 2019 .and going back when they reopen .keep up the great work

    Sol Cayo Coco

    Reviewed by Linda S() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The food was good. I enjoyed every meal. The resort was not as full as other times we have been there. Elvis would come out of the buffet to get us for dinner. Too funny. The service was better in the lobby as far as being served drinks. We got the room location we asked for. 2000 block is closest to the main beach. On the other beach is pretty good snorkeling for a novice like myself. I hope that the staff and their families all stay healthy during the pandemic and that we can return in the future.

    So disappointed

    Reviewed by 844maureeno(Guelph, Canada) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our 8th time at Sol and sadly our last. The food was scarce( no pasta) and not very good. We had cash and perfume stolen from our room and also had cockroaches. I don’t know why things have gone downhill ( perhaps the restrictions Trump placed on them?) but even after reporting the theft I never met the manager and nobody seemed to care. We had many good years at Sol and still love the beaches and Cuban people but will not be back at Sol:(

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-3

    Nice trip, great staff, but a few important concerns.

    Reviewed by samaP4758OM(Toronto, Canada) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My wife, daughter, and parents-in-law visited Sol Cayo Coco in March 2020. Allow me to start by saying that we had a pretty good trip overall, and did enjoy our time at the resort. However, there are a few important concerns which the management team needs to address. I am not bringing these concerns up just to say bad things about the resort, but rather with the hope that the management team will become aware of these issues and address them. Pros: - The resort is relatively small, which made it very convenient to travel throughout and return to your room if you needed to get something. - The staff was very helpful and pleasant throughout the entire resort. - The beaches were both very nice and clean, with plenty of space for guests. - The entertainment team always had something going on throughout the day and night, which was very nice as well. - The resort is kid-friendly, which was great for our daughter as well. Cons: - The rooms are quite dated and worn down. This was my fifth time visiting Cuba, and I would say these were the oldest rooms that I have stayed at. They are certainly due for a renovation. - The food was very repetitive, and the selection was not huge - even for Cuban standards. On most nights simple things were missing, such as pasta, local fruits, etc. I'm not sure if it was just the time of year, or if this was a regular occurrence. - The one A La Carte restaurant had the exact same food as the buffet. The plates were just made to order, but the entrees were exactly the same food. - The buffet restaurant was FULL of cockroaches. They were all over the BBQ station, around the walls beside the pizza station, and around the main buffet island. I tried to use the hand sanitizer at the entrance, and a cockroach ran out. This is a major issue that needs to be addressed. - Our beds had bedbugs, and we didn't realize it until the very last morning when we saw a large one on my daughters bed. We managed to get a photo of it (attached). We did notice bites throughout the week, but their bites are tricky as they don't get issue until a few days after. Once we got home, we realized that we had bites all over our arms, hands, and legs. Again, this is a major issue that needs to be addressed. Other than the last two cons, the trip was pretty good overall. However, due to these two concerns, we would likely not return to this resort.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4