Tryp Cayo Coco

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6339 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Visit from Sept 30 -Oct 7

    Reviewed by Kim H() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    With many great reviews, my boyfriend & I went there at the end of September with great anticipations & excitement. Unfortunately, the treatment we got when we checked in & out was very disappointing. I didn’t know that we would get a different treatment because of our skin colour. The people at the front desk especially have terrible attitude, quite unwelcoming, really poor customer service. From the leaking room to poor treatment of numbers of staff at the front desk were breaking point for us. The majority of the staff in the Buffett were great, thank you for great service. Your smile and service were very much appreciated. We will never come back & won’t recommend unless you are white.

    Warm, welcoming and enjoyable!!

    Reviewed by joannandscott() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My Husband and I stayed at the Tryp from Sept 14-21 2019. From the moment we arrived we were made to feel so welcome and felt right at home. The food was good ( It is Cuba .... so as good as can be expected). The beach was amazing and the pool was a great place to sit and have drinks while meeting new people. We would like to personally recognize the following individuals who went out of their way to make sure we had an enjoyable trip ... Mayara ( the sweetest thing), Yubey...( so warm and welcoming), Mariella ( always had a smile for you ), Yaidiri ( Cooked the best fish and was such a pleasure to talk with), Yariel ( quick to see you and want to make sure you had everything you needed) , Yoleidis ( always happy to help and who went above and beyond many times during our stay), Guillermo - snack bar ( always so happy and accommodating),and Guillermo's co worker at the snack bar - Sandro... who was always full of energy and so funny!! All of you in each way made a very enjoyable Birthday week for myself and Scott. We cannot Thank you enough for a memorable week!!!

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-5

    Great vacation at the Trip

    Reviewed by mpeloquin(Beloeil, Canada) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were at the trip from September 9 to 16th. It must be our 15th time. I love to return to the Trip. It’s like coming home every time. The staff is amazing and make you feel welcome. The service is excellent ! If there is a problem, you call customer service and they solve the problem very quickly. Of course the beach is gorgeous The food is quite good. At the buffet, you always find a lot of variety: meat, fish, salads, etc.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Tryp Cayo Coco, My Home in Cuba.

    Reviewed by debvanderzwet(Ontario, Canada) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Well, my husband and I just got back last night from Tryp Cayo Coco for the 12th time and I already miss my Cuban home and family there. We could not believe the changes there since our last time. 2 years ago Cayo Coco was hit with a Hurricane Irma and Tryp photos showed that it looked like a bomb went off, but the people pulled together and in only 2 months and 2 weeks there was massive repairs done. When we pulled into the hotel, I said to my husband and family, this isn't Tryp. WOW. They did a beautiful job. We love going there. The rooms are getting makeovers and our room is always the same, but that is OK, because for us, it is not the room, it is the people. Our friend Steve, as some people might know who I mean, said to us: "Tryp is like an old car, built strong and runs smooth. Everyone at Tryp knows what they are doing and doing it well. The new hotels have all new staff who are not experienced and things are not so smooth and running so well." I will never forget that as it is very true. As for the hotel experience there, Tryp always gives me what I want in an all inclusive hotel. The staff are amazing, welcoming and grateful for our loyalty. My room is always clean and looked after every day. Although the food is different that what we have at home, we never go hungry. The pool and beach are perfect. You can be involved as much or as little as you want. Oh...and the night time entertainment is amazing; we never miss it. So, don't judge a book by its cover...go for yourself and just read it. But if you are looking for the Hilton Hotel, this is not the place for you. Just enjoy the experience.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    the sad reality ...

    Reviewed by Rey179() on Sep 28, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    much to be desired in every way, excluding the quality of the food and the treatment of some workers, the hotel in very bad conditions in general, the rooms of fright, humid humidity, damaged furniture, the broken and old side walk, floors Parties, very little diversity in the drinks of an all-inclusive hotel supposedly 4 stars, without a doubt the best of the hotel was the quality of the beach .... In short, I do not recommend you waste your time and much less your money in this hotel ......

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-1