Aston Waikiki Sunset Condo

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1598 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Holiday

    Reviewed by Realhys() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!

    Not the worst place I have stayed....location was good-

    Reviewed by mamangee() on Nov 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I booked the room months in advance- 7 night stay- Online it stated the room sleeps 5- Before booking I called to ensure the unit could accommodate a party of 5 adults - I was told yes- with a roll away bed. I also confirmed the building has BBQs. After I booked the unit I called twice to ensure the hotel knew there would be 5 adults in our suite- that a roll away bed would be required. I asked if I needed to call the day of arrival to give a reminder about the roll bed- I was told no. We arrived and there was no roll away bed in our unit. We arrived later in the evening -the extra beds were locked away so one member of our party slept on the floor the first night of our vacation. Our first day there we noticed the BBQs were taped off- I asked the front desk about the BBQs and was advised the property owners no longer allow BBQ use- as of June they had been unused. The only reason I selected this property is because they had BBQs. At that point with one of us sleeping on the floor and no BBQs I asked to speak with a manager- I was told to come back at 11:00am- we were busy on vacation- returning to Waikiki at 11:00 to speak with a manager did not work for us. Then later that day the BBQs were up and running- I asked again about the BBQs and was advised they had been broken for a little awhile but were good to use. We used them twice- they worked great! Housekeeping entered daily- the room was clean enough- basic base board dirt and the fake flowers could be dusted a little better- all in all not a dirty room. Water pressure was good in the shower too. The kitchen came with all the things we needed to prepare our meals. Housekeeping did not replenish enough towels when they cleaned our rooms though so we had to call down each day requesting enough towels for each of us to shower- again the room sleeps 5- unsure why 5 towels would not be provided daily. Maintenance entered our unit without notice to spray for bugs- when asked about it the sprayers were dismissive of our questions. I get it is routine- however easing the minds of your guests should be important. The door to the unit was very heavy and is very loud when it closes. The hotel was under some sort of maintenance - the hallways did not give a good first impression- and the day after we arrived we were given notice that for several hours during one of our nights we would have no power - so no lights, no air conditioning, limited elevator access and no use of the toilet- to compensate the Hotel left 2 glow sticks, 2 small chocolates and 3 bottles of water- we are a party of 5. Again I understand the need for maintenance however the compensation was not adequate. The hotel failed to mention the doors from the parkade to the elevators would not be in service during this time- one member of our party had mobility issues and was forced to walk all the way thru the parkade to get to the hotel lobby. The next morning I again asked to speak with a manager- I was told he would call me- I am still waiting for that call. One evening a bunch of kids were boxing in the outdoor common area- without parental supervision- that was a bit bizarre-they had gloves and blockers on- throwing head punches etc- funny to watch but not sure how safe it was - On our way out for the night we advised the front desk about the fighters- I was told to take my concerns to security- I said I do not work at the hotel I thought there might be a liability issue but if the front desk is not concerned I have other places to be and tracking down security is not my responsibility. 2 members of our party asked the front desk staff for pool towels- there was a stack on the counter- they were advised they needed to contact housekeeping for swimming towels. The parking situation is strange- very low clearance and tight stalls- the payment process is not convenient. The actual bed in the bedroom was comfortable enough- the bedroom is tiny though- the roll away and pull out sofas are not comfortable at all. The deck was tiny and could barely fit 3 people at once. When we checked in I offered to pay the resort fees up front- I was told that gets settled at the end of the stay- then each day the hotel charged my credit card. The staff were friendly enough however miscommunication and dismissiveness does not make for a pleasant stay.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-2

    Perfect holiday

    Reviewed by summermom2013(Invermere, Canada) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked a two week stay at Aston Waikiki. Initially we had a one bedroom booked. when we found out our daughters could join us for a week wen upgraded to a two bedroom with no problems. They were very accommodating. Young lady named Sandy was wonderful. We went back to a one bedroom after they left. We ended up booking an extra night due to our red eye flight and they accommodated us with that as well. All front end staff were so hospitiable. The housekeeping staff were super friendly. They have a great little mini mart on the 5th floor. The beach is literally two blocks away. Highly recommend staying there.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great for Family-????????????

    Reviewed by akikoe606(San Jose, California) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry. ???????????????????????4????????????????????????????????????????????????????????????????????????????????????????????Safeway????-?-?????(?????Uber??10?????)??????????????????????????ABC store?2?????????????????

    Fantastic

    Reviewed by debkeveret() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day. Aloha! Debbie Everett