Sheraton Waikiki

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7161 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wonderful Hotel ‘Sheraton Waikiki’

    Reviewed by JustinPark1225(Seoul, South Korea) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had stayed at sheraton waikiki for 5days. The sheraton waikiki is located in waikiki beach. So that has wonderful view and we can enjoy the beach comfortably. Also, i can enjoy the best pool of hawaii that the infinite pool is located in 1st floor. I stayed at suite room that is secondly largest in sheraton waikiki. In the room, I could enjoy drinking something watching wonderful beach. Besides, there are many store and souvenir shops in 1st floor of hotel. Also, there are many luxury stores nearby. So, we can go shopping easily by walking. Staying the hotel, i could enjoy everything comfortably. Especially, AVIS rental car store is located in 1st floor of the hotel, so we can rent the car. Of course, i enjoyed the breakfast and dinner buffet in the kai market. They served many kinds of hawaiian food. Also, the Hapas pizza is very nice. I had pepperoni pizza and hawaiian pizza. Staying at the hotel, i felt very comfortable and hotel Manager Jason Kim treated me very nice. I m obliged to him for his treatments.

    Amazing views

    Reviewed by GingrrSalt(Oahu's North Shore, Hawaii) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved the Sheraton in Waikiki. The adult infinity pool is awesome and our kids loved the slides on the kids pool area. There is a little strip of beach that’s is fun but there are better beaches. The coffee shop and pizza place are perfect for chilling and getting some food. We really enjoyed the bar and the restaurant at the hotel. We had breakfast at the hotel 2 of the morning we stayed there. It was amazing. Now when we stay in Waikiki even at other hotels we still come over here for breakfast. My wife and I try different hotels on Oahu every week and this is one of our favorites. The close proximity to shopping and other restaurants of Waikiki was also a huge draw for us. As all things in Oahu make sure and valet your car. Only way to do this. The amount of time and effort you will spend trying to find parking is better spent enjoying Waikiki. Just valet. They are super kind, and helpful. The front desk was one of the best experiences we have had checking in to a hotel. How this helps you. We are going to continue writing about the hotels we visit. The Sheraton Waikiki is one of the few that we go back to over and over. Must get Beach front view, it’s worth it. Seriously amazing with clear views of Diamond head.

    Best Infinity Pool So far!

    Reviewed by Chase_Bee(San Francisco, California) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here last spring break and the stay overall was pleasant. The vibe of the hotel felt more like a business stay rather than a resort type. I know it’s a hotel but there was a lot of moving happening at all times on the first floor. But I guess that comes with the price of staying in Waikiki. We stayed here for half our trip and did the first half in Kailua (4 blocks from Lanikai Beach). We loved the infinity pool and longed all day in the bean bags + the pool service is amazing! They are friendly and always available! They also ensure that it’s only guests and watch the pool like a hawk. This is a huge plus! We are trying the Alohilani Resort next month to compare the pools and vibe.

    Prime location with wonderful lounge.

    Reviewed by eucen(los angeles, CA) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I wanted to give a 5 star rating, but unfortunately there were several fails related to one event. Our stay was 7 nights over Xmas. First the good. Location is prime. Multiple shopping complexes out past the lobby within 5 min walking distance. If you want to ride the Waikiki Trolley, the main stop is literally a few blocks out past the lobby. Waikiki Yokocho is nearby for Japanese food. Leahi Lounge is wonderful on the 30th floor. Beautiful views along with friendly staff. Stephen is a supervisor and he made our visits to the lounge very enjoyable. We visited multiple times through out the day. The breakfast and evening hours had a pretty good spread definitely better than lots of eating places around the immediate area. The things that could be improved upon. Check-in was quick, but neglected to mention the free holiday offerings (shows in the lobby). Customer service when things aren't going so well. One night, a storm was coming in and strong winds were blowing in. Due to the design of the balcony door, the wind caused what sounded like a boat engine revving outside. This was around 4am. I realized it was the wind and called reception. They told me this was a known problem and said there was nothing they could do about it and said just leave the balcony door open. Throughout that day if i tried to close the door, the sound would start up again. Then later that day i had to close the door because a guest was smoking marijuana and i did not want my 5 year old subjected to that... and of course the sound came back. I called security and they said they would send someone to check on the door and to see if they could do something about the marijuana issue. Of course no one came by and there was no follow up. The issue resolved itself when the storm dissipated later that day. The remodeled room besides that noise defect were beautiful along with having a nice bathroom (separate shower and tub). We were upgraded to an oceanview room. Overall, while I would be amenable to staying at this hotel again, I would also consider other options in the immediate area due to the service snafus.

    Big hotel with no special charm. . .

    Reviewed by ledezmacjl(Palm Springs, California) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed here based on TA reviews who stated "have stayed at all SPG properties and this is the best." Well it was a pleasant stay but was 3 star stay (we walked over to westin to have a drink and the luxury collection which is more our style and prob will stay there next time) Arrival/check in: Check-in was smooth and they had dedicated Elite line but no one at that line but was ok as we didnt wait too long. Room: We were upgraded to room 3107 which has a nice partial ocean view. We were grateful for upgrade as sold out during post Xmas week. The room was recently upgraded room however the restroom is tiny with space for one person and the restroom is divided from bedroom with weird wood paneling that doesnt block out light entirely. Weird design. Resort fee: expensive and doesnt add value for elite members but I wont complain like others as resort fees are ubiqtious in Hawaii and I knew full well that every place charges them and still came (its a pro con argument) and if you arent happy with them dont come here as many different resort locations without them (mexico for example). I for one decided to come even knowing xmas season crazy and not best season to come as rainy etc etc so if I have anyone to blame its myself. Amenities: Infinity pool is amazing albeit small. Its adults only area so that enhances the experience. Fees: I know Honolulu is expensive and has fees everywhere but the resort fee doesnt cover for anything especially if elite member. you have to pay for lounge chairs which might not be terrible thing as prevents "Seat vultures" who wake up at 6 am and "reserve chairs" for themselvs. I personally didnt mind paying for chairs as my wife and I had languorous breakfast and came out around 11:30 am and viola we had a chair as we paid for it. I personally hate the individuals who "reserve" and then leave for hours. Trust me if you pay for it ever chair was occupied by people as who wants to waste what you paid for. Lounge: what a lounge! has amazing views and food/snacks and free wine/beer! This is amazing lounge and highlight of staying here. Verdict: not bad hotel and pool is amazing but probably will stay somewhere else. We came here Xmas week on whim last minute and there wasnt much availability in HNL and this place was going for 400-500 a night but I used points so was free minus resort fees etc and other charges we maid during our stay. This is a big "resort hotel" with many people; its not bad place to stay but just wasnt our "Style"

    Individual ratings:

    Location

    Location-5

    Service

    Service-5