Sheraton Waikiki

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7206 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    An Absolute Pleasure in These Times of COVID

    Reviewed by llbaker16(El Dorado) on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our experience here was just wonderful. We had reservations at another hotel on the island but, after reading a couple of really bad reviews about the first place, we switched to this one 2 days before traveling. Am I ever glad we did! While the Sheraton had only recently reopened, they more than met our expectations. Every Covid protocol was followed -- everyone wore masks, everyone social distanced, reservations were required for the pools to avoid overcrowding. Housekeeping was tailored to specific guest requests. We asked for no housekeeping visits, but wanted access to additional supplies that would ordinarily be provided by them (eg. extra towels, in room coffee packets, toiletries.) We asked for what we needed via their BonVoy app and every request was met and delivered almost immediately. Each and every employee we encountered was pleasant and cheerful. Pool reservations were managed in 2 hour increments, and our requests were accommodated 100% of the time. The only negative (and it's a small one) is that, because of the reduced occupancy, only one of their restaurants is open. That was our loss because I'm betting we missed out on some really good food. That being said, there are literally dozens of restaurants within easy walking distance and, just like the hotel, all of them were 100% covid compliant. One important note: at check in, you will need to show the online profile you created on the state's safe visitor website which will include your Covid test results. Make sure you have easy access to that website. You cannot use the symbol you showed at the airport or a paper copy of your profile.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Beautiful location and space, but extremely unorganized

    Reviewed by psudino(Weehawken, New Jersey) on May 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Before I get into our very poor check-in experience and other customer service issues, the hotel over the course of the week earned it's way back to 3 stars because it is simply in a perfect location, has a beautiful pool area and was reasonably priced for the quality. However, our initial experience with the hotel was not so great. When we first got into our room we noticed that it was a two bed room. I immediately pulled out my phone and verified that my reservation that I made 6 months prior said King Ocean View. When I called about it, the front desk told me that there were no king beds available. I pointed out that I made my reservation 6 months prior and this vacation is my wife's and mine first in a long time so it better get fixed. After 20 minutes they said the same thing and offered me a one night resort credit for the stay. I told them, probably not in the nicest way, that I am either getting a king ocean view or my entire stay will be need to be free, because I made my reservation a half year prior and their solution is not going to cut it. After another 10 minutes a got a call from a manager who told me that king room was now available. That was not a good start. Then, the elevator screen and the hallway screen had a variety of events listed that seemed really interesting. My wife took a photo of the schedule and when she asked at the front desk for more information they told her they didn't know anything about it. We found the ukulele lessons, but that is because the shop itself (5 star rating in another review) had the information posted. Overall it was a great hotel and if our check-in wasn't so terrible it likely would have been 5 stars.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-2

    Traveling to Hawaii, since 1980.....

    Reviewed by georgemK9517OU(North Port, Florida) on May 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sheraton Waikiki goes back to Top of List for Waikiki Area. Have history here, Hyatt, Hilton. The newly remodeled Sheraton is clearly at Top of List. Spectacular infinite pool, direct Waikiki beach access, and a very modern lobby/shopping pavilion. No need for car; Uber everywhere from this fabulous location. Plus, if you can, take advantage of Club Level for a Million Dollar View of Waikiki. Hoping to help "Sheraton" re-open in June!!!!

    Great stay

    Reviewed by BrettB250(New York) on Apr 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall excellent stay.All staff were fantastic. Rumfire staff always happy and smiling. Rod R. and Elaine were standouts. Food was very good with a lot of variety. Font desk staff always helpful.Rooms are finishing a major renovation.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Favorite hotel ever!

    Reviewed by melissab159(Summerville, South Carolina) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lobby is very clean and immaculate and there are so many stores to visit throughout the breeze way. Staff was very helpful with directions and instructions on how to get around the island. Rooms were very clean and modern. The beds were amazing!! The best sleep I have ever had in a hotel was here. On the ocean side there was a beautiful infinity pool with access to the beach and tiki bar. I will never stay anywhere else in Waikiki.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5