Andaz Maui at Wailea Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3957 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awesome Experience

    Reviewed by Andrew I() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about our stay was amazing. Rooms were clean and luxurious. Grounds are well kept. There are numerous and chairs, so you won't have issues finding some privacy. Every member of the staff that we conversed with was friendly and helpful. We appreciated the in-house laundry room, which was clutch with our young family. Due to coronavirus precautions, we were not able to try any of the restaurants. However, we appreciated the ample of amount of hand sanitizer scattered throughout the resort and free water provided on every other level.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Family Spring Break

    Reviewed by lisabH178VX(Denver, Colorado) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved the resort! Beautiful and modern with great pools and wonderful snorkeling right off the beach. The included snorkel gear, boogie boards and paddle boarding tours really enhanced our beach experience along with the guys who would set up beach chairs and umbrellas for us on the beach. It was a little quiet for our kids in terms of activities other than going to the kids’ club for a half or full day. There was bingo one day that my kids enjoyed, but no other pool side activities during the 5 nights we were there. It could be because of the coronavirus shut downs that started while we were there and low occupancy. On the other hand, we had no problem getting chairs and didn’t have to deal with the hassle and extra expense of reserving cabanas, which it looked like might be necessary if the resort was more fully occupied. The rooms are beginning to show some wear on wood finishes, etc. but the beds were comfortable and the views were great. Food was excellent but expensive.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    beautiful setting

    Reviewed by chowtou2() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    the setting was great the beach is awesome but had a few cockroaches visit during our stay we enjoyed our stay over all it was the 2nd time we stayed here easy access to beach an walk ways to get to other hotels an restaurants the staff was great the parking attendants were great an quick to get your vehicles

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    2 star resort

    Reviewed by Gempa1006() on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Andaz Maui is definitely not a 5 star resort. I’ll start with there was two cockroaches in our room. I shouldn’t have to say anything more to educate anyone else not to stay here but I’ll add more details. Pool service doesn’t exist. The pool towels are have stains all over them and are easily 5-10 years old. The room towels smell funny and are old. Our bed didn’t have a fitted sheet on it???weird. The breakfast buffet was ok. The rooms are on the smaller side. The bathrooms are very small and the floors are so dirty. The adult pool is so boring. No view or music. This hotel is definitely a Hyatt and not an Andaz. I’ll end on a positive note and want to thank all of the staff. They are all very genuine and nice.

    Amazing absolutely amazing

    Reviewed by anguyen0713(Orange, California) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for 4 nights 5 days. We had such an amazing time here from start to finish! Staff was super friendly and exceptionally helpful. As a globalist and booking this whole trip on points it was amazing. We didn’t have the resort fee and breakfast was included for three adults. What really made our trip even more amazing was that we originally were in a king but was able to switch to two queens. They didn’t mind that my friend was joining us. One staff I would like to mention is Janelle she worked at the egg station, she made us bombass omelets. Haha she was actually really nice to us and went out of her way to give us recommendations on local spots. Also when I asked for these coconut pudding pastry she went and looked for them for us. I would hands down stay here again hopefully soon!